Customer Service Human Resources
Resume:
AMRA KARIC
*****.******@*****.***
**** ***** **** *****, ******* VA 24018
EDUCATION
Bachelors of Business Administration, August 2010 Virginia Western Community College, Roanoke, VA
Roanoke College, Roanoke, VA
Associate’s Degree, May 2006
RELEVANT EXPERIENCE
Director of Human Resources, Phoenix, LLC July2012-Present
• Supports management by providing human resources advice and counsel in regards to strategic staffing
plans; compensation, benefits, and award programs; and labor relations
• Manages human resources operations by recruiting, orienting, training, coaching, counseling, and
disciplining staff as needed
• Assists management in the annual budget process by estimating, forecasting, and anticipating
requirements, trends, and variances; aligning monetary resources; and developing action plans
Assistant Director, Huntington Learning Center, Roanoke, VA July 2010-May 2012
• Coordinated all aspects of marketing programs in Central and Western Virginia
• Supervised tutoring programs in schools including hiring and training teachers, managing students,
coordinating facilities, and working with community institutions
• Created individualized educational programs for students based off of diagnostic testing that was
administered at the start of the program, then scored and compiled into databases for future reference
• Worked within the confines of Federal and State regulations under the No Child Left Behind Act
• Managed the central office by coordinating employee schedules, overseeing office spending and ensuring
it was within the approved annual budget, and conducting payroll for all employees
ADDITIONAL EXPERIENCE
Quality Assurance Inspector- Level 1, Home Shopping Network, Roanoke, VA
2004-2010
• Supervised the final stages of preparing an order for a customer by ensuring proper packaging techniques
and shipping procedures were used depending on the product line being shipped
• Audited shipments and reviewed products for quality, size, color, and quantity
• Recorded shipments into the B2B database in order to maintain up-to-date information about the
inventory as well as to ensure the quality of the work of the employees and that warehouse pro
Customer Representative, Victoria’s Secret, Roanoke, VA 2006-
2007
• Supported a customer-centric culture, where the main goal of the store team was to deliver highly
satisfying customer experiences
• Maintained an awareness of all seasonal sales, promotions, and applicable ringing procedures, in addition
to possessing an in-depth knowledge of all products in the store
• Promoted loss prevention by fostering a culture of honesty and connecting the link between customer
service and counselor when needed
Merchandise Processor, Home Shopping Network, Roanoke, VA 2001-2004
• Translated OSHA testing requirements from Bosnian to English for employees training to
operate Material Handler’s Equipment
• Retrieved customer orders and merchandise using various warehouse equipment including Radio
Frequency Reading Devices and Material Handler’s Equipment for which certification was necessary
• Assisted in solving inventory problems in numerous departments of a production-based
warehouse
SKILLS
• Customer service, bookkeeping, filing, and administrative duties, medical billing
• Proficient in Microsoft Word, Excel, Power Point, and Outlook
• Ability to develop a comprehensive business plan with a focus on human relations and management
• Fluent in written and spoken Bosnian
Contact this candidate