Customer Service Sales

Kathryn Thompson

**** ******* ******

Fontana, California 92336

Telephone: 818-***-****

Cell Phone: 909-***-****

Email: **********@*********.***

Logistics ~ Distribution ~ Warehouse Management ~ Supply Chain/Purchasing ~ Office Management ~

Customer Service

PROFILE: Over fifteen years’ experience in logistics/supply chain management, accounting and office management with excellent communication, organizational and analytical skills with all levels of personnel from business leaders to management to the customer and vendors and most importantly the employee. Hard working, dependable, detailed oriented and able to multi-task effectively and prioritize to meet deadlines. Highly familiar with management of multiple customer accounts, extensive knowledge of accounts receivables, payables, EDI, inventory and warehouse logistics Strong leadership skills in a team environment.

TECHNICAL SKILLS: Windows XP, 98/95, MS Office Suite, TAS, Solomon, Platinum and Great Plains Accountings Systems, Gentran: Director, Desktop ASN/ASN PLUS, WMOS, Axapta 3.0, PKMS, SAP & ADP Payroll

EXPERIENCE: MGA ENTERTAINMENT, Redlands, California

December 1998 - Present

Logistics and Office Manager

Experienced line management professional with a demonstrated record of achievement in both a high

volume pick/pack and mass market distribution center environments. Major accomplishments include

significant customer service/quality improvements, cost reductions and establishment of employee

development and motivation programs.

Oversee all domestic and international logistical functions which include the planning of commercial transportation for a multimillion-dollar operation and coordination of product movement. Ensuring optimum service is provided while maintaining costs. Directly responsible for managing a team of shipping coordinators in routing and shipping over 900 million dollars of sales to over 10,000 customers over the United States and International.

Supervise office staff which consists of 15 to 25 associates, with order entry & processing.

Responsible for day-to-day operational execution, follow-up and customer service within the

Transportation department

Manage all team members with coaching, recognition and strong leadership skills.

Assist with daily operations of the warehouse/distribution, including and not limited to: insuring timely and accurate shipping of inventory on all sales Purchase Orders (Proforma Pick

Tickets & Packing Slips).

Monitoring departmental performance, and implementing procedures within his/her responsibility for excellent service, better efficiency, cost reduction, and improved company reputation.

Developing and maintaining those Standard Operating Procedures required for departmental operations. Ensuring proper training and understanding of all materials are up to date.

Customer Routing Control Process that all but eliminated chargeback’s.

E-Commerce / B2B Account Coordinator & Shipping.

Assessing the teams members performance, having weekly ~ monthly team meets. Listening to the

key players that help keep the business up and running

KRA’s: Writing corrective actions, coaching on team member’s performance, training,

development strong team members and writing yearly reviews.

Prepare payroll for all warehouse employees, utilizing the ADP online system.

Provide operational and analytical support to all areas of the Transportation Department.

Work closely with the Transportation Management team and personnel from other departments.

Schedules inbound freight to meet product demand and shipping schedules

Verifies customer’s routing, packaging and shipping requirements

Reviews daily order report to ensure orders are accounted for and routed correctly

Schedules carrier pick-up appointments to meet their requested ship dates

Manages proof of delivery and chargeback paperwork and investigate chargeback issues.

Responsible for getting returns recorded accurately and in a timely manner.

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Kathryn Thompson

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Responsible for carrier negotiations with full truckload, LTL, Ocean, Air freight, Rail carriers (Intermodal) and 3rd party agents.

Coordiante and maintain ocean carrier performance metrics and scorecards. Able to reduce cost and improve efficiency.

Oversee Daily operations of routing of freight. Oversee and constantly improve upon the proper

and most economical routing of cargo.

Assist in the coordination and load tendering of Cross Dock freight.

Develop Excel spreadsheets for control logs for routing, tracking daily shipping stats and

chargebacks

Monitor and assure that all POD’s are being received Daily from all carriers and work with delinquent carriers to make sure their POD’s are provided timely.

Coordinate LTL and FTL Transport moves through local cross dock owner operators as needed. Local deliveries within a 150 ~ 300 mile radius.

Approve and audit all carrier invoices.

Over, Short and Damages (OSD): Approve and audit all claims for payment or denial process through the claims department.

Create customer tariff pages as needed.

Creates load tenders for High level accounts and distributes them to the appropriate

transportation provider and follows up on those requests by tracking them to delivery.

Composes and types departmental communications and high level correspondence to customers.

Actively engages in developing new customers and developing additional business through on-

going customer base.

Provides day to day shipment tracking, customer service and problem resolution of exception

orders, such as analysis of freight expense, carrier performance, procedural evaluations, carrier

pricing and service proposals.

Performs other related duties as required.

Assisted in Implementing the installation of the “ Manhattan and Associates” WMOS system.

Responsible for getting returns recorded accurately and in a timely manner

Negotiated small package and common carrier agreements. Resulted in 20% savings.

Participated in site selection and designed layout of new warehouse. Working closely with IT

Staff Department to set up all computer users.

Processing payroll for the warehouse employees, via ADP Payroll system, as well as monitoring our

temporary employee s payroll. Staying in full contact with our corporate office HR Dept. and acting as the liaison between both facilities, including and not limited to, HR hiring paperwork, insurance

updates, 401K, involvement, credit union sign up, etc.

Accounts Receivable Analyst

Invoice sales orders for Los Angeles and Hong Kong offices

Obtain all banking information via Union Banks Team Report System, prepare bank deposits

Post all cash receipts; retrieve A/R information for various accounts

Prepare month end books including inventory

Maintain the daily sales report and enter and post all returns, credit/debit memos, credit and rebills

Assist the credit department with collections, prepare credit letters to vendors, and report processing and data entry

EDI Coordinator

Installed and configured EDI system

Established and maintained all EDI functions between Gentran: Director, business partners and

Customers

Coordinated, developed, tested and implemented the exchange of EDI documents and new

documents with partners

Provided ongoing production support for users and trading partners, monitored, identified, and

resolved day to day EDI systems/interface, connectivity and operations issues

Implemented and maintained all translator mappings, submitted invoices produced in Great Plains

and exported them into the Gentran system.

Resolved all EDI issues

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Kathryn Thompson

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Set up new trading partners utilizing the Enhanced Software Systems

Prepared advanced ship notices to vendors

KOO KOO ROO - Los Angeles, California

March 1998 – December 1998

Accounts Receivable Clerk

Maintained over a million dollar A/R accounts

Booked cash receipts, collections of A/R accounts

Invoiced store receipts in Platinum

Reconciled accounts and prepared reports for management

Administrative Assistant

Assisted the VP Controller and Accounting Manager in maintaining the accounting department

records, data entry, and prepared reports for management

ADVANCED MOBILITY – Van Nuys, California

August 1994 – March 1998

Purchasing Director

Purchased office supplies, building materials and van modification parts

Kept track of equipment inventory

Contract negotiation with suppliers

Estimate monthly/yearly cost

Maintain open-order status reports

Assigned part numbers and received inventory

Office Supervisor

Scheduled client appointments

Prepared invoices and entered them into Solomon

Accounts Payable Clerk

Responsible for daily cash management, collection of accounts

Prepared delinquent account letters

Developed rollout plan and schedule for VPN, reducing customer downtime and increasing system and support performance;

Organized and facilitated training for technical staff and users. Training included the use of hardware, e-mail, file sharing, and software applications.

Supervised interns.

EDUCATION: UNIVERSITY OF PHOENIX

February 2005 – January 2007

Degree: Business and Management

LOS ANGELES VALLEY COLLEGE

September 1997 – 1999

Major: Accounting

CALIFORNIA STATE UNIVERSITY NORTHRIDGE

September 1993 – 1995

Major: Undeclared

MOUNT SAN ANTONIO COLLEGE

September 1984 – May 1987

Degree: Associates in Liberal Arts

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