Sales Customer Service

Russell “Glenn” Roland

**** ******* ***, ********** **. 33759 Home – 727-***-**** Cell – 727-***-**** ************@*****.***

Objective

To contribute to the Mission, Vision, and Values of the company, and interact, on a professional level, with

customers/clients to fulfill their requirements.

Education

HIGH SCHOOL DIPLOMA 1979 SIMON KENTON HIGH SCHOOL

Skills & Abilities

Customer service oriented Ability to work well with others

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Proven leadership Team player, integrate well

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Results oriented Team motivator

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Innovative problem solving Conflict resolution

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Strong written and verbal communication Proficient in Microsoft Office Suite

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skills

Experienced user with Chief Architect,

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Proven sales/closing track record SoftPlan and 20/20 design programs

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Proven sales/closing track record

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Experience

SALES MANAGER/TRAINER CENTURY21 WEINERT REALTY, INC. OCT, 2009 - CURRENT

Manage, Train and Equip sales agents with the skills needed to develop a successful Real Estate career

Implemented a successful strategy for creating a culture of sales growth

Developed internal reporting and sales accountability processes

Participated in field sales and maintained personal book of business while managing and training a sales team

BUSINESS ADMINISTRATOR/FACILITY MANAGER SKYCREST BAPTIST CHURCH FEB, 2005 – AUG, 2009

Responsible for facility, operations and personnel budgets totaling 2 million dollars

Skillfully managed change and transition during exit and replacement of senior personnel

In the absence of senior leadership, utilized strong decision making skills related to facility, property and financial

directives

Managed campus day to day operations ensuring a safe and comfortable environment for staff, students and guests

Supervised hourly and salaried staff, subcontractors and vendors for the ongoing maintenance of buildings and grounds,

including 7 acres and 85,000 sqft building(s)

OWNER/PARTNER KITCHEN & BATH SALES & DESIGN SHOWCASE REMODELING, INC JULY, 1999 – FEB, 2002

Instrumental in development of partnership to build a new Custom Design/Build business from start-up to annual sales

of 1.5mil in 3 years

Built strong customer base through quality referrals and targeted marketing, including local and regional trade shows,

print media, web media and neighborhood canvassing

Ensured delivery of quality product and high customer satisfaction with an emphasis on communicating reasonable,

clear and manageable budget & production expectations

Managed simultaneous multiple projects providing direction to employees, subcontractors and vendors/suppliers

Developed a strong and loyal vendor & subcontractor base

OWNER OPERATOR, SALES & INSTALLATION ROLAND REMODELING MAY, 1985 – JULY, 1999

Acquired full ownership and management of family business

Grew existing “single line” trade business to full service line of home improvement services

Began development of plan and strategy to grow from a full service home improvement company to a high end custom

design/build firm

Closed Roland Remodeling to begin new partnered venture, Showcase Remodeling, Inc

SALES & INSTALLATION ROLAND REMODELING JUNE, 1979 – MAY, 1985

Assumed role in family business

Responsible for financial and sales reports

Participated in sales and installations

Developed and maintained vendor/supplier relationships along with product knowledge, selection and procurement

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