Customer Service Manager

Jaquelyn Mitchell

** ******* ***** * Akron, OH **319 * 330-***-**** * *********@*****.***

Skills:

• All Office Products: Outlook, Word, Excel, PowerPoint, Publisher, Project, Access, OneNote

• Knowledge of several different types of accounting software: QuickBooks, PeachTree, ComputerEase, Timberline

• Over 15 years administrative experience in construction, customer service and technology

• Excellent computer and technical knowledge and ability

• Punctual, reliable and energetic!

Experience:

Admin/Maintenance/Guest Relations – Temporary position - Shadow Hills RV Resort Indio, CA

February 2014 – April 2014

• Customer/Concierge services • Phone reservations • Guest registration and check-in

• Event planning for special events – Coachella and Stagecoach music festivals

Organized check in, meals, and activities for 3,500+ guests over 3 weekends

Communicated resort rules to all guests and ensured compliance

• Resort maintenance including light electrical, irrigation, and landscaping

• Account reconciliation for all departing guests (daily, monthly, and weekly stays)

Office Manager ($28,000/year) - A-1 Parking Lot Services Akron, OH

January 2013 – Present

• All accounts payable and receivable functions • Job cost accounting • Secure all necessary licensing and permits

• Coordinate inspections and job site meetings • Payroll

• Customer service, including corporate relations, manager communication and home owners

• Multiple account tracking including checking, lines of credit and supplier charge accounts

• Customer balance tracking and collections

• This is a very small asphalt company. On a daily basis, it is necessary for me to do way more things than I can list

here. Suffice it to say, I do whatever it takes to get the job done. If that means I have to hop in a dump truck and pick

up asphalt, that’s what I do – and have done.

Administrative Assistant ($30,000/year) - Morrow Technologies Corporation St Petersburg, FL

February 2012 – September 2012

• Process all incoming sales orders • Provide spare part quotes and shipping estimates

• Schedule all outgoing shipments (small parcel & LTL) • Prepare paperwork for international shipping

• Perform accounts receivable functions including: • Down payment invoices • Fulfillment invoicing • Government

and Military invoicing (WAWF, direct pay) • Open Sales Order tracking • Collections

• Extensive customer interaction for order status, spare parts tracking, maintenance requests, warranty exchanges,

etc.

Network Administrator/Payroll Administrator/Job Cost Accountant ($34,000/year) –

Polu Kai Services, LLC Tampa, FL

April 2009 – October 2011

• Remote help desk support for 80 end users

• Set up and distribution of all network equipment (various laptop brands, iPhone, Android, air cards, mobile

hotspots, small regional office networks)

• Completed network installation and server upgrade projects in local and corporate offices

• Managed 20+ person office move, network installation and end user set up

• Performed routine accounting activities such as maintenance of the general ledger, preparation various accounting

statements and financial reporting

• Administer and maintain company benefits program, function as liaison between benefit vendors and employees,

advise employees on eligibility, coverage and other benefit matters

• Input data from timesheets to computerized payroll system, confirm proper job and time cost and

• employee department

• Responsible for balancing payroll runs and entering into company accounting system (ComputerEase)

Office Manager / Executive Assistant / Head of Marketing ($32,000/year) - JaMe Properties LLC Akron, OH

Aug 2007 – Sept 2008 / Jun 2005 – Nov 2006

• Organization and management of CEO and VP travel schedules, meetings and miscellaneous issues

• Specialized in foreclosure resolutions/purchase

• Assisted in purchase, rehab and sales of residential real estate

• Performance of general office duties (typing – 65wpm, filing, multi-line phones, etc.)

• Compilation and weekly maintenance of direct marketing mailing list

• Execution of weekly direct marketing campaigns

• Coordination and execution of open house (weekends and evenings)

• Communication and scheduling contractors for estimates and budget preparation for house rehab

Administrative Assistant ($30,000/year) - Tri-C Construction Co., Inc. Akron, OH

January 2006 – July 2007

• Assisted project managers in retail new construction and additions (Wal-Mart, Best Buy, CVS, shopping centers)

• Supported office staff through use of general office skills (typing – 65wpm, filing, answering multi-line phone

system, etc.)

• Reading and interpreting blueprints – communication of all questions or changes with architect of record

• Operated all MS Office programs – Word, Excel, Access – as well as Timberline, AIA and company created software

Project Manager ($42,000/year) - Illumetek Corp. Hudson, OH

November 2002 – April 2005

• Direct performance of retail lighting surveys • Interpretation and data entry of lighting surveys by third party

contractors • Maintained an extremely high level of customer satisfaction • Specialized in diffusing customer

frustration and conflict resolution ensuring customer satisfaction – both at the corporate and store levels

• Project material ordering, tracking and supervision of installation crews • Directed retail lighting retrofit and new

installation projects • Organized shipping of materials and arrival of installation crews across all 50 states

• Performance of general office duties (as listed above) • Interaction with store manager for scheduling of

installation and service repairs • Prepared statements for accounts payable/receivable

Education:

Saint Petersburg College University of Akron

Coventry High School, Akron, OH

May 2011 – June 2013 August 1996 – May 2001

• Computer hardware and • No degree obtained Graduated May 1996

software maintenance • Various fields of study –

• Completed HTML5 and C++ psychology, sociology, chemistry,

business, office management

Contact this candidate