Customer Service Sales
Resume:
Miami, Florida *****
****.******@*****.***
Objective
A confident and proactive employee seeking a well-established position to
contribute to the profitability and growth of a company.
Core Strengths
. Providing exceptional customer services
. Sales Strategies
. Client-Relationship Building
. Strong Communication Skills
. Multi-Tasking
. Team player
. Proficient and self motivated
. Process Improvement Analysis
. Goal Oriented
Professional Experience
WK Cargo, Inc. - Miami, Florida 2010 - Present
Cargo Coordinator and Logistics Manager
Job Responsibilities:
. Communicating with clients directly to meet their needs
. Creating and sending estimates to clients
. Customer problem solving in regards to order questions
. Tracking and receiving all shipments
. Used QuickBooks to invoice all orders and maintain an updated
inventory
. Arrange bookings between the airline carriers, truck services and
ocean carriers
. Negotiating best rates with the carriers and transit times.
. Communicating with clients when cargo has arrived in the warehouse by
creating warehouse receipts and scanning all included documents
. Create and maintain records on all warehouse receipts
. Create shipping documents using Magaya Systems software (Bill of
Lading, Airway Bills, Dock receipts, Loading guides)
. Schedule pickups for client's cargo
. Filing for AES(Schedule B)
. Maintain an updated compliance with TSA and their policies
. Make specific documents for dangerous goods, i.e. batteries, flammable
liquids, gases, etc.
. Track and monitor all shipped goods to ensure a speedy and secured
delivery to all clients
. Responsible for the IT aspect of the company
. Maintaining all computers, daily back up of servers etc.
. Assisting with warehouse duties when needed
AT & T - Miami, Florida 2008 - 2010
Sales Manager and Trainer
Job Responsibilities:
. Recruitment, training and supervision of staff
. Establish and maintain customer accounts
. Continuously create metrics to analyze and meet weekly goals
. Identify key areas of improvement
. Provide excellent customer service
. Up-sell new products and services on current and new accounts
. Monitor daily achievements of sales representatives
. Implemented coaching of sales representatives
. Auditing sales and customer services to maintain quality and integrity
of the company
. Provided additional revenue generating solutions
. Provided work leadership while working in conjunction with sales
support representatives
. Maintain positive on-going relationship with customers
. Maintained a high sales volume
. Negotiated new service contracts for existing accounts
American Express - Miami, Florida 2007 - 2008
Sales Representative & Trainer
Job Responsibilities:
. Established and maintained working relationships with a major account
customer base
. Provided excellent customer service for account holders
. Properly handled all types of customer issues including fraud,
complaints etc.
. Identify customer needs in order to up-sell new products and services
Tiger Direct
2005 - 2006
Senior Sales Account Manager
. Grew sales and increased company revenue
. Establish new accounts as well as maintain new accounts
. Received numerous management and customer commendations for providing
excellent customer service
. Frequently earned recognition for top sales performance
Technical Skills
Microsoft Excel, Power Point, Word, Adobe Photoshop, Lotus Notes, Windows
XP/2000/2003/2007/Vista/7/8, Java, HTML, Typing speed 80+ WPM, QuickBooks,
Peach Tree Accounting Software, Magaya Systems
Qualifications
. Fluent in Spanish and English (Read and write)
. Excellent and wide ranging communication and leadership skills
. Excellent knowledge and abilities in written and verbal communications
. A patient listener who is fully focused on the speaker and understands
a variety of accents
. Very well organized with an extreme attention to detail
. Friendly and responsive
. Strong skills with time management and prioritizing tasks
. Demonstrates an ability to work under pressure
. Willing and able to learn quickly and efficiently
. Punctual and prompt
. Very innovative with a passion to succeed
. Creative, analytical and proactive
. Team builder and tactical planner
. Decisive leadership and proven ability to face challenges head-on to
execute sound decisions
. Solid sales and managerial experience
Education
Miami-Dade College
Currently Attending - Major Mechanical/Reverse Engineering
Miami Sunset Senior High School
Graduated 2003
References
Upon request[pic][pic]
Luis E. Morin
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