Customer Service Representative
Resume:
TEQUILA L. GREEN
**** ********** ******* ***., ********, GA 30144 Cell 678-***-**** ~ Email: **************@*****.***
OBJECTIVE
Seeking an Administrative/Customer Service position where I can utilize my computer skills, customer relations skills and
strong attention to detail in a highly stimulating work environment where there is opportunity for growth.
Skills & Knowledge
Microsoft Office (Word, Excel, Outlook, Power Point, Access); advanced computer knowledge and skills
o
Quicken/QuickBooks, data management, inventory experience
o
Excellent business communication skills both verbal and written
o
Multi Line telephone skills along with clerical and accounting knowledge
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Comfortable in fast paced environment using organizational and time management skills
o
EMPLOYMENT
Alorica (BENEFEDS, SCSR), Kennesaw, GA 11/13 – 06/14
Customer Service Representative
o Registers and enrolls FEDVIP Family Members in Federal Supplement Dental and Vision Plans ; update member
profiles as needed
Assists customers with account balances, cancellations, etc.
o
o Proven ability to communicate general information in an accurate and customer friendly way
Model Laboratory School, Richmond, KY 05/08 – 06/13
Senior Office Associate, High School Guidance Office
o Maintained all present and past high school records (filing, correspondence, communication with in state/out state
schools)
o Provided assistance to the Guidance Counselor and students
o Used friendly communication to interact with a wide range of people, frequently exchanging information about school
processes and procedures
Model Laboratory School, Richmond, KY 08/05 05/08
Teacher’s Aide II/Administrative Assistant, Middle School Office
o Maintained all records (filing, correspondence, communication with other schools)
o Well versed in completing forms in keeping with school’s policies and procedures
o Proficient in QuickBooks/Quicken, Excel, Word, Outlook
Blue Grass Army Depot, Richmond, KY 03/03 11/03
Inventory Clerk (Temporary Position)
o Physical count of inventory for post sites
o Verified counts and verified sealed sites
o Basic office skills (answered phones, filed, worked with Microsoft Office)
Eastern Kentucky University 06/98 – 08/99
Account Clerk
o Processed Credit Card payments for tuition, citations, and dorm assessments
o Processed third party billing for tuition for employees, wards of the state, Model Laboratory School
o Maintained returned checks for the University
EDUCATION
o University of Phoenix, Major in Health Care Administration, 2011 2012
o Eastern Kentucky University, Major in Elementary Education, 1999 2011
o Berea College, Major in Business/Accounting, 1994 1996
References Available upon Request
2
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