Licensed agent with 18 years insurance expirience

Raymond Luce

***** * **** ***

Peoria, AZ *****

*********@*****.***

OBJECTIVE

Experienced candidate seeking an opportunity where my experience and

Proven abilities will offer contribution to the growth and development of the

Company.

SKILLS PROFILE

Licensed P & C and Life and Health Agent- License Number 54053

Strong analytical skills with exceptional attention to detail

Knowledge of and experience with Quality Control

Demonstrated ability to acquire and apply knowledge rapidly

Committed to excellence, as an individual and team player

Ability to prioritize, set, and achieve goals

Great customer relations and administrative support background

Experienced with assisting multiple managers and supervisors as well as

Working on cross-functional teams

18 years of experience within a Insurance nature

CUSTOMER RELATION SKILLS

Solving customer problems quickly and accurately in a fast paced environment, quick to overcome

objectives to ensure a productive outcome, and knowing how to work with others in a professional

and respectful manner. As I continue to gain more knowledge and experience in the Insurance

business, I will use that to excel in my position as well as my personal and professional goals. I

take notice to each individual client and their needs so I can provide the best product knowledge

and service in the business. I am career driven and money motivated with high energy. These

attributes make me successful in all I take on.

EMPLOYMENT HISTORY

Sales/Customer Service

ValleyWide / CityWide June 1997 – 2011 Farmers Insurance 2011 - 2014

Marketing producer and Office Manager

Marketing tools such as Internet leads and going to Banks & Car Washes & the MVD

47% closing rate on Internet leads

Determined prospects insurance needs and pivot based on there needs and situation

Worked current book of business for pivot opportunities

Quoted at least 80 House Holds each month to maximize production

Took Out bound/Inbound calls and helped walk in with their customer service needs

Inbound and Outbound calls

Establish prospects insurance needs

Solve there needs with product

Offer package of insurance needs ex. multiple lines of business

Bind and provide customer service as need

Do follow ups with prospects to answer any questions or concerns

Inbound and Outbound calls to card members

Utilized call module to collect funds and bring accounts current

Update demographics of customers

Problem solve for customer to provide first call resolution

Go up and be on for customer to ensure great experience

Licensed agent working leads via inbound and outbound calls.

Servicing Customers Accounts, cross selling and up selling products, communicating the benefits

of the products to customers. Make address changes to policies and memberships,

add/replace/remove vehicles, add and remove drivers, correct errors found on policies and identify

risk. Send out documentation requested by members and follow up when necessary. Provide

outstanding customer service while keeping talk time to a minimum without the loss of accuracy.

Accepting credit card payment via phone for renewal or monthly payments. Walk in payments as

well

EDUCATION

High School Graduate

Two years at Davis College

License P & C, Life & Health

REFERENCES

Larry Lamb - Insurance Agent 602-***-****

Miles Procter - Insurance Agent, State Farm 602-***-****

Lyle E Hand - Farmers Insurance 602-***-****

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