Service Human Resources

Fabiola A. Frage *******.*****@*****.***

** ***** ***** **********, ** 19808 917-***-****

SUMMARY OF QUALIFICATIONS

Highly dynamic and results-oriented professional with experience in leading clients via case management as well as the development and implementation of treatment plans. Proficient in helping clients by utilizing strong problem solving and communication (French and English) skills. Possess strong priority and analytical skills; capable of assessing conditions and implementing appropriate interventions. Hardworking, energetic, flexible, professional who adapts easily to change. Resourceful problem solver who is capable of implementing solutions to client problems. Strong interpersonal skills with the proven ability to help establish, achieve, and surpass set goals through effective case management techniques. Experience in coordinating service activities with community groups.

PROFESSIONAL EXPERIENCE

Child Development Support Corporation (CDSC) Brooklyn, NY

Assistant Programs Coordinator July 2009 – May 2014

• Proven ability in providing general service management, which includes: intake, education (services available and application procedures), and referral of parents to service providers in the community.

• Develop a Resource Directory, including a listing of state and/or local service providers that parents can contact for assistance (e.g. services to families, children, persons with disabilities, emergency assistance).

• Sponsor educational events, such as: subject relating to health care, agency support, life skills, referral sources, etc. Facilitate the school programs within the communities if the parents/providers are interested.

• Assist the providers/parents coordinator in planning social events, organizing activities, and discussing daily life issues. Monitor the provision of services from the community and keep the case management agency current with the progress of the individual. Manage the provisioning of supportive services.

• Serve as a liaison to agencies and network providers, and seek out new services available to the parents.

• Assist childcare providers in finding grants or social support with other networks, family, and friends.

Child Development Support Corporation (CDSC) Brooklyn, NY

Outreach Specialist July 2005 – July 2009

• Organized and implemented annual training programs; participated/attended professional meetings.

• Evaluated family situations and needs to make appropriate referrals to various social services as needed.

• Followed the market and changes in policies and accordingly to help day care centers generate more sales.

• Educated parents and day care owners on the details about child care options and helped them to make informed choices. Gained knowledge about all the different products and services ACS/HRA offers.

Child Development Support Corporation (CDSC) Brooklyn, NY

Health Services Consultant March 2004 – July 2005

• Analyzed new statistics and surveys concerning hot button health issues and available services in the community. Educated constituents and their families on benefit of services available in the community.

• Demonstrated ability in developing and distributing the resource materials for all training purposes.

EDUCATION

York University Jamaica, NY

Bachelor of Science in Business Administration May 2003

AFFILIATIONS

Black MBA Association 2006 – Present

Black Public Relations Society-NY 2012

National Association for Female Executives 2010 – 2012

Society for Human Resources Management 2003 – 2008

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access), Office Organizer, SAS, SQL, and Pivot Tables

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