Technical Writer, Change Management Analyst, Process Engineer
Resume:
Gina Huprich
*********.*******@*****.***
Skills Summary
Ms. Huprich has is an accomplished professional with over 14 years’ experience in support of the
Department of Defense and Intelligence Communities as well as additionally supporting various Federal
and State clients while exhibiting varied capabilities to include the knowledge and expertise to utilize her
diverse skills to bridge business and technical requirements with existing baseline processes having a
keen understanding of the impact of change across various technical and operational project/program
areas and the proficiency to offer process and implementation solutions/suggestions as necessary for
success in meeting stakeholder interests and profitability.
Ms. Huprich has done analysis of cryptologic data flows as well as cross-domain security requirements
for crypto devices and data transfers. She has utilized ICD 503 standards in an effort to develop and
improve functionality as well as ensure security standards were adhered to according to federal standards
for crypto devices and various applications and systems. Ms. Huprich has provided quality management
for Certification and Accreditation (C&A) compliance to include testing standards definition, functional
requirement verification, and assisted in validating the needs of the customer. She also has created and
maintained security documentation such as System Security Plans (SSP), Security Implementation Plans
(SIP), Technical Security Management Plans (TSMP) and Security Procedures. Ms. Huprich specifically
maintained integrity of various projects through process development for SDLC phases in accordance
with ITIL v3, ISO Standards, and CMMI3. In providing this oversight, Ms. Huprich regularly held
training sessions for team members and management on identification and implementation of processes,
developing across-the-board compliance with identified standards.
Additionally, Ms. Huprich is vastly experienced in the arenas of business analysis and development,
process management, project management, IT solutions support, operations support, and problem
resolution, as well as technical writing experience in highly diverse assignments providing solutions. Ms.
Huprich serves on various Technology Directorate projects providing document production, modification,
and maintenance. Additionally, she observes the production, developmental, and experimental activities to
determine operating procedures and detail with relation to project scope. Ms. Huprich has been
instrumental in leading Process Improvement Teams in compliance efforts of project processes, tracking,
implementation, and identification of gaps by providing manageable solutions.
Her professional accomplishments include:
• Direct support of Maryland Governor’s Office and recipient of Letter of Appreciation from
Governor’s Office.
• Documentation Team Lead and Manager for P-20/61 Governor’s Projects supporting MSDE
objectives.
• Business process project team lead responsible for the re-engineering of several Government projects,
streamlining existing processes for cost effectiveness, performance, ease of transition, and
sustainability; ultimately saving the Government 2M total between projects that ranged between 1.5M
and 5.8M collectively.
• As a Senior proposal team member, assisted in the win of 3 multi-million dollar Government contracts
ranging from 15M - 30M each.
• Served as the direct point of contact to the Government COTR for the Program Management Offices'
contracts; working to develop and garner new project tasks, expand scope, and socialize new
employees to the contract.
• Served as the Director of Professional Development for the Central Maryland Region; developing
training plans and ensuring new and existing employees were appropriated educated and informed
with regard to training requirements.
• Developed and managed Certification and Accreditation (C&A) requirements in accordance with best
security practices and procedures.
Education
B.A., English Long Beach College, 1992
U.S. Army Intelligence School - Certificate, Intelligence Analysis, Waveform Theory, ELINT/SIGINT Ft.
Huachuca, AZ, 1997
National Cryptologic School - Professionalization Fort Meade, MD, 2000
UMUC - Business Management Adelphi, MD 2006
Key Skills & Knowledge
Project Management, Briefing Executive Management, Interfacing with Federal Officials, Data Analysis
& Reporting, Evaluating Work Performance, Business Process Management & Reengineering, Business
Intelligence & Analysis, Business Development, Risk & Change Management, Professional Development
& Training, Certification & Accreditation, knowledge and utilization of DIACAP processes, knowledge
and familiarity with DCID 6/3, ICD 503, ISO 9000 processes, Agile Methodologies, ITIL Foundations,
NIST 800-37, and NSAWay principles.
Certifications
2010: ITIL - Govt. Trained
2000: ISSO - Govt. Certified
2000, 2009: Compliance & Audit - Govt. Certified
Documentation Types Developed
Contingency Plans, Disaster Recovery Plans, Design Documents, Concept of Operations
Test Plans, Training Plans, Implementation Plans, Project Management, Project Plans, Work Breakdown
Structure, Staffing Plans, Risk Management Plans, Quality Assurance Plans, Communications Plans,
Requirements and Benefits Analysis, Risk Analysis & Planning, Client Communications, System Security
Plans (SSP), Security Implementation Plans (SIP), Security Procedures, Security Requirements Plans,
Verification and Validation (V&V) Plans, Technical Security Management Plans (TSMP)
Technologies & Tools
Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft
Access, and Microsoft Outlook), Microsoft Project, Requirements Management & Development, Oracle
BI Foundation Suite, OBIEE, SharePoint, Report Development, Metrics Analysis Reporting, Data
Collection, Data Analysis and Evaluation, SNAPA Processing Analysis, BEA Aqualogic, Weblogic,
Familiarity with KG-type, KL-type crypto systems
Methodologies
Agile, ITIL, SCRUM, Waterfall, CMMI, ISO Standards (9000 series), HSPD-12, DIACAP, DITSCAP
processes
Professional Experience
Department of Energy, NETL Pittsburgh, PA 5/2013 - Present
Change Management Analyst, Governance Auditor, Travel Coordinator, Sr. Technical Writer
Responsible for the organization and management of process, project, and scope changes.
Currently serving on CCB for ITOMS Governance and Compliance Division for the Enovia project.
Responsible for documenting server and application test builds and performing V&V audits for the
Enovia transition release.
Additionally, responsible for coordinating executive site visit arrangements that included scheduling
modes of travel, itinerary preparation and collaboration with accommodations and venues, reservations
for visit travel such as corporate shuttles, limousines, and town and luxury cars. Additionally responsible
for organizing, ledgering, and arranging funding vouchers and ‘carry cash for international and stateside
travel. Arranged and scheduled travel documents such as passports, site visit passes, and security
verifications.
Responsible for quality assurance and compliance auditing of the Enovia project to include; timelines,
CMMI, ISO, and Federal regulation compliance regarding staffing, production, delivery, and security.
Additionally responsible for deliverable management, compliance, and delivery with regard to contractual
requirements. Performed gap analysis for the Enovia project on a management level as well as providing
senior leadership detailed compliance and audit records pertaining to the current state of the Enovia
project.
Within the scope of Change Management and Governance duties, additionally developing the following
plans detailing requirements and compliance measures of expectation:
• Technical Solutions Management Plans
• Staff Management and Resource Plans
• Project Implementation and Management Plans
• Project Performance and Procedure Plans
• Test Cases/Use Cases
• Audit Reports pertaining to both software architecture, development, implementation, and
overall project management
• Gap Analysis Metrics and Plans
• Project Performance Metrics
• Bug Reports and Fixes
• Test Process Scripts
• Installation and Upgrade Scripts
• Code proofing for inaccuracies
• Status Reporting for Staff, Management, and Compliance Teams
This specific part of the project was specific to providing relief assistance for backlog in evaluating and
assessing the past as well as current performance, delivery, and compliance of the project and team for
consideration of further extension or closeout of FY2013 requirements.
Spearheaded the Employee Integration Program which, provided assistance to existing employees with
site and position transfers as well providing divisional new hires information and guidance for success in
their roles.
• Additionally responsible for complete overhaul and redevelopment of existing New Hire and
transfer employee onboarding processes and integration of staff into roles and agency culture.
• Led orientation and training sessions for new employees and developed success framework plans
for every employee in program.
• Renewed and implemented existing employee mentoring program; managing each program
members’ progress on a quarterly basis by working closely with senior management and team
leadership to evaluate employee mentoring, training, and integration by tracking goals, needs,
strengths, and successes.
In performing these evaluations, additionally met monthly with employees in the mentorship
program to assess their needs and opinions as well as liaise issues or requests.
• Additionally managed and developed multi-faceted asset utilization program which assessed asset
strengths and aligned their interests and skills against needs and various opportunities in an effort
to provide cross utilization for divisional resource management.
CyberThink/MSDE Consultant Baltimore, MD 2/2011 - 2/2013
Maryland State Department of Education – Governor’s Office
Senior Process Engineer/Senior Technical Writer
Professional Process Engineer/Technical Writer demonstrating project design, planning, and coordination
of products for the development of methods and procedures as well as maintaining style, integrating and
delineating technology, operating procedures, and project production sequences.
Additionally, assisted with and responsible for coordinating executive site visit arrangements that
included scheduling modes of travel, itinerary preparation and collaboration with accommodations and
venues, reservations for visit travel such as corporate shuttles, limousines, and town and luxury cars.
Additionally responsible for organizing, ledgering, and arranging funding vouchers and ‘carry cash for
international and stateside travel. Arranged and scheduled travel documents such as passports, site visit
passes, and security verifications.
Managed BI activities with relation to streamlining, strategy development, and maximizing benefits to the
client and stakeholders for profitability and long-term sustainability. Provided direct support to the
Governor’s Office Division of the Maryland State Department of Education, which included:
• Served as business process developer and engineer as well as configuration manager for varied high-
level projects within the MSDE Directorate
• Responsible for developing ground-up CMMI and State Mandate processes for new project structure.
• Developed processes for new projects as required for SDLC phases that maintained compliance with
ITIL v3 and CMMI3 standards.
• Worked with developers and production teams on implementation of new processes, ensuring across-
the-board compliance with established standards that included DoIT, CMMI3, ITIL v3, and PMBOK.
• Worked with Steering Committee to ensure compliance with identified standards and implementation
of appropriate processes as required per project.
• Reviewed and evaluated established processes for compliance and the impact of any process changes
upon the scope of the project
• Developed and audited project management schedule for P-20 project.
• Performed extensive research, operations support, and briefings to senior officials regularly
• Performed varied methods of data research and data management using Social Networking
methodologies and “loop-back” techniques obtaining required data regarding needs, assessment, and
relationships of data usage.
• Provided hands-on training of plan development for current projects
• Led team meetings and developed division team metrics outlining goals, needs, and deadlines weekly
while reporting metrics to senior division leaders
• Responsible for the creation and developmental documentation of over 50 User Guides and Training
Manuals
• Created and developed project plan matrices, workflows, implementation guides, data sets for MSDE
portal
• Maintained integrity of the MSDE Multimedia Portal by ensuring all data was updated regularly and
accurately
• Responsible for documenting and scripting Multimedia Team narratives to reflect material used for
webinars and training seminars as well as points of reference for future releases
• Provided direct support to the Legal Mandate initiative, Race To The Top program, and Multimedia
program teams respectively
• Responsible for configuration management of data sets, documentation, analysis, and workforce
methodologies as related to daily MSDE operations.
• Created surveys regularly for metrics gathering; outlining defects, usability, and ease of navigation for
various MSDE departments such as: Legal Mandates, Local Education Authority, Early Child
Education, Multimedia, and RTTT division programs
• Developed required System and Security deliverables that included:
o SOPs, Change Management documentation, System Security Plans, Implementation Plans,
Configuration Schemas, Access and User processes and guide plans, and Work Breakdown Plans,
based upon DoIT standards in accordance with ISO 9000, CMMI 3, MD State Mandates, and
ITIL v3 processes.
Signature, Ft. Meade, MD 4/2010 - 9/2010
Senior Process Engineer/Senior Technical Writer
Proactive and self-motivated Process Engineer/Technical Writer with the ability to design, plan, and
coordinate products for the development of methods and procedures as well as maintain style, integrate
and delineate technology, operating procedures, and project production sequences. Managed BI activities
with relation to streamlining, cutting costs, strategy development, and maximizing benefits to the client
and stakeholders for profitability and long-term sustainability. Provided direct support to critical threat
operations centers and various IT development divisions for the National Security Agency with diverse
responsibilities of which included:
• Developed and maintained project implementation, production, and development compliance and
audit schedules and matrices.
• Developed processes for new projects for all SDLC phases that maintained compliance with ITIL v3
and CMMI3 standards.
• Trained team members and directorate management on implementation of new processes, ensuring
across-the-board compliance with established standards that included NSAway, CMMI3, ITIL v3, and
PMBOK.
• Headed Process Improvement Team to ensure compliance with identified standards and
implementation of appropriate processes.
• Reviewed and evaluated established processes for compliance and the impact of any process changes
upon the scope of the project.
• Serving as business process developer and engineer as well as team configuration manager for varied
high-level projects within the CTOC directorate
• Performed extensive research, operations support, and briefings to senior officials regularly
• Provided hands-on training of plan development for current projects
• Led team meetings and developed division team metrics outlining goals, needs, and deadlines weekly
while reporting metrics to senior division leaders.
Additionally, performed certification and accreditation within the CyberThreat Operations Center. The
following activities represent the mission being performed at the current time:
• Gathered guidance lists and policy directives for utilization with the C&A process in accordance with
compliance of system security requirements.
• Held regular meetings to clearly define roles within the team and to assess possible vulnerabilities with
the certification and testing processes.
• Worked with the team to determine the appropriate security standards for specific types of equipment
being built, improved, or in process.
• Worked with team members to develop System Security Authorizations, outlining the requirements for
the system.
• Documented test procedures as well as test cases and reports as testing was conducted.
• Determined the relationships amongst all system components, clearly identifying the scope and
requirements of each.
• Utilization of processes as clearly defined in DoD directives 8500 & 5025.
• Utilized ICD 503 processes and methodologies in accordance with existing security and functional
requirements previously established and overarching comparison to newly established requirements.
• Additionally, wrote security documentation for Classified crypto systems KGs and KLs respectively.
• Responsible for the system analysis of crypto systems.
In support of all projects and tasks, served as senior technical writer responsible for the following:
• The creation and editing of technical reports, brochures, proposals, instruction, and administrative
manuals, for internal documentation, customer reference, or publication.
• Performed analysis and research and verified information with appropriate departments, coordinating
production and distribution of materials as necessary.
• Assisted in the layout of material for publication.
• Wrote material with regard to work methods and procedures
• Performed document reviews and recommended revisions or changes in scope, format, content, and
methods of reproduction as necessary.
• Performed CM duties with relation to maintenance of records and files of work and revisions
• Created application documentation packages for releases to all environments
• Defined, documented, and implemented configuration management processes, policies, and
procedures, as necessary to team requirements.
• Provided task and proposal writing support to various Classified projects that outlined DHS, DoD, and
IC needs that encompassed logistics, GSA requirements, and transportation of goods and services to
classified sites.
Varen/Government Contractor, Columbia, MD 7/2007 - 4/2010
Senior Technical Writer/BI Analyst
Responsible for configuration management, technical writing, and BI activities as related to IT projects
and programs within the IC; specifically supporting the NSA and DIA respectively.
• Collaborated with project managers, relationship managers, database administrators, and software
developers, in support of documentation and release efforts
• Collaborated routinely with project managers and stakeholders in the development of more robust
business strategies in an effort to reduce waste and improve production
• Produced various forms of documentation including architecture plans, guides, manuals, data sheets,
and training plans for NSA and DIA applications
• Developed CMMI plans, Agile, and Waterfall methodologies for technical teams and maintained and
updated databases regularly
• Familiar with Scrum and "Burn-Down" methodologies
• Assisted in developing high-level proposals while performing skills matching for over 300 candidates
in addition to interviewing individuals of interest
• Wrote, proofread, and met RFI's for proposals being developed
• Responsible for the business process re-engineering of several Government projects, streamlining
existing processes for cost effectiveness, performance, ease of transition, and sustainability;
ultimately saving the Government 2M total between projects that ranged between 1.5M and 5.8M
collectively
• Assisted with the streamlining and re-engineering of IDIQ contracts, task orders, logistics, and related
departmental domains
• Assisted with the writing and refining of RFPs and RFQs for various proposals
• Put together metrics proposals for delivery based upon risks and benefits to each proposal we were
bidding
• Originated new processes and standards to meet the needs of contractual requirements and improve
existing ones
• Developed and maintained test plans and project plans to meet the goals of the project
• Provided oversight and QA of task burn rate for team projects and charging
• Delivered reports on defect metrics, test case execution, and overall state of the testing process group
• Executed documentation clean-up activities and CMMI preparation
• Defined, documented, and implemented quality assurance process, policies, and procedures
• Responsible for SharePoint coordination and administration activities
• Maintained configuration management for NSA and DIA contracts
• Served as chairperson of the weekly release meetings as well as team "SCRUM" Master
• Resolved complex team issues, problems, and effectively communicated solutions to senior leaders
Protelligen U.S. Department of State, Washington, D.C. 01/2006 - 07/2007
Senior Business Intelligence Analyst/Writer
Responsible for the development, implementation, analysis, documentation, integrity, and other
governmental regulatory issues; provided quality assurance expertise and training, developed protocol-
specific quality programs and disaster relief plans, and disseminated information to appropriate
government personnel.
• Provided daily management and oversight of technical writing and department staff
• Developed follow-on task proposals with relation to continued product support and cost minimization
for the Bureau of Intelligence and Research
• Performed functional Area of Interest information research, target development intelligence analysis,
and collection management duties within a collection office for specialized areas of interest
• Coordinated process and plan development within the Bureau of Intelligence and Research
• Developed IT contingency plans and disaster relief plans
• Assistant proposal and TTO team lead for the Social Networking Analysis Application Program
• Provided leadership to quality project initiatives to achieve successful and timely project
implementations
• Worked directly with the senior management team to assimilate information, define requirements,
conduct high-level analyses and recommend new solutions for the implementation of quality systems
• Oversaw, delegated to, and supported a team of QA consultants with the responsibility of building and
maintaining quality within the Bureau
• Identified and revamped classified Bureau tracking solutions
• Identified security vulnerabilities via reports
• Led the development, implementation, and maintenance of all company policies, manuals, SOPs,
work instruction procedures, standard forms, and templates
• Coordinated, supervised, and conducted training sessions for all levels of staff
• Maintained clearances at the senior level and for contractors alike
• Facilitated and conducted regulatory inspections, client audits, and potential client pre-selection
evaluations
• Conducted internal quality system audits and performed certification and accreditation for the office.
The following activities reflect the scope of certification and accreditation tasks performed:
• Performed system analysis and ensured that system requirements were met in accordance with Agency
standards.
• Verified that the system was compliant with predetermined requirements, specifications, and policies.
• Attended Certification Test and Evaluation as well as Security Testing and evaluations by the testing
teams.
• Worked with engineering teams to evaluate the system, relying heavily on test results and reported
risks that were found.
• Utilized DIACAP processes and directives in assessing various protection levels and writing
supporting security documentation.
Booz Allen Hamilton, Annapolis Junction, MD 12/2003 - 01/2006
Data Development Analyst/ Professional Development Director
Responsible for business and data development with relation to process improvement, implementation,
and evaluation of the CES CPC Program Management Office program as well as identifying, analyzing,
and resolving quality issues and maintaining contractual integrity with department heads. Additionally,
responsible for serving as professional development director for the Central Maryland Division.
• Provided daily management and oversight of integrity of contract and project requirements
• Coordinated and conducted contractor training with regard to policies, procedures, and team metrics
on a monthly basis
• Performed data analysis, historical data metric tracking and reporting, support requirements
traceability, and status reporting
• Assessed the completeness, effectiveness, consistency, regulatory/business compliance of all PMO
contract requirements, and ensured that staffing needs were met
• Developed Central Maryland division-wide employee training plans based upon employee training
requirements
• Identified areas where additional training and education was needed for new and existing employees
• Directly interfaced with the COTR and served as the primary contact for all PMO contract status
reports, security actions, and compliance issues
• Performed new team member orientation as well as employee training on a quarterly basis
• Met with employees' supervisors to determine needs and key success factors
• Performed extensive research, project support, and documentation such as user manuals, training
guides, and dynamic briefings to senior officials regularly.
• Produced forms of documentation such as Architecture Plans, Guides, Manuals and Data Sheets for
various applications.
• Responsible for configuration management of team Sharepoint site and team directories.
• Responsible for business process re-engineering of the division and several projects that were geared
to streamlining processes, cutting costs, developing new strategies, and maximizing benefits to the
client and stakeholders for profitability and long term sustainability.
• Provided hands-on training for Plan Developers and new employees assisting them with integration to
the team and their respective projects and requirements.
• Familiar with Scrum and "Burn-Down" Methodologies, incorporating these concepts into everyday
team and project metrics hosting meetings as "scrum master".
• Led team meetings and developed team and division metrics outlining goals, needs, and deadlines
weekly, while reporting metrics to senior division leaders.
References Available Upon Request
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