Customer Service Data Entry

Deniquwa M. Celestine

***** *. **** **** **., Apt. H26 Houston, TX, 77084

Email: ********.*********@*****.***

Phone: 832-***-****

Objective

Seeking a challenging position that will utilize the skills I have acquired

through my employment history. I have an excellent ability in deciding the

correct course of action while working in stressful environments. I am a

great communicator and have excellent customer service skills. I strive to

always focus on refining my skills and knowledge and continue to provide

exceptional performance at all times.

Over 7 years' experience Clerical skills:

. Microsoft Office - Word, Excel, Access, Outlook, PowerPoint

. Data Entry, 40 wpm and 10-key by touch and sight

. Strategic thinker, effective communicator, responsive team

player

. Document Management Outbound and Inbound System

. Cactus Software Program

Professional Experience

HCA Shared Services Credentialing Processing Center, Houston, TX

Parallon Business Performance Group

Credentialing (09/2008-Present)

> Receive requests for applications, compile application and send to

practitioner

> Responsible for intake and tracking of all applications and

correspondence and maintaining documentation as requested

> Assist in the credentialing process by data entry of information into

credentialing system

> Review for completeness of information, identify deficiencies, pursue

incomplete information

> Review of practitioner data, assist in verifying data and Primary

Source Verification of select items

> Input on performance improvement for processes and documentation

> Assist with scheduling meetings, clerical support and other duties as

requested

> Accurately perform a variety of administrative duties such as: placing

calls, processing incoming mail, processing facsimile verifications,

scanning, sending written inquires, filing, copying, and other duties

as needed

Tarrytown Estates Retirement Facility, Houston, TX

Quality Services

Administrative Assistant

(03/2004-08/2008)

> Received phone calls, determined the nature of calls and direct

callers to the appropriate department.

> Successfully arranged appointments between clients and employees.

> Responsible for typing up memos, reports and other correspondence.

> Took detailed messages for person called upon, including name, time of

call and nature of business.

> Received and distributed mail and messages to appropriate departments

and employees.

> Diplomatically resolved customer's complaints on as-need basis.

> Strong work ethic and superior interpersonal, customer service and

communication skills.

> Delegated responsibilities to employees to meet company's

expectations.

Education

Channelview High School, Channelview, TX

Class of 2000, finished in the top 25%, GPA 3.5 out of 4.0

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