Manager Account
Resume:
Duane Lawrence Delk
Charlotte, NC *****
*********@*****.***
SKILLS:
• All Windows and internet apps. • Lean Six Sigma
• Excellent Communication & Customer Services • Leadership and guidance
skills/Interpersonal Communication • Inventory counts and cycle counts
• SAP/LMP • ERP/MRP
• TS security clearance
• APICS/MPS
ACCOMPLISHMENTS:
2000- U.S. Army Promotion/Outstanding Leadership and Team building
2005- Army Certificate of Appreciation for Excellence /Maintained a 100% client satisfactory
2007- Army Certificate of Appreciation for Excellence /Brought and maintained inventory from 85.3% to
98.5%
2010- Army Certificate of Appreciation for Excellence / Saved T.A.D. 15 million in inventory
EDUCATION:
ITT Technical Institute of Charlotte- 09/13-Present (Drafting and Design)
The Art Institute of NYC- 06/11-8/13 (Visual Communication/Graphic Design)
Lean Six Sigma Course- 2009 Tobyhanna Army Depot
APICS/MPS Course- 2006 Tobyhanna Army Depot
R-BOM Course- 2006 Tobyhanna Army Depot
Production Controller Course- 2005 Tobyhanna Army Depot
Production Controllers/Supply Analysts Course 2005-2006 Tobyhanna Army Depot
LMP logistical procedures- 2005 Tobyhanna Army Depot
Tailored Logistics Data Interpretation (LDI) - 2005 Tobyhanna Army Depot
SAP Process Training (Production Controller)- 2005 Tobyhanna Army Depot
United States Army Quartermaster School (92Y) - 2000 Fort Lee, Virginia
EXPERIENCE:
Account manager
ASML Wilton, CT 2011-2013
Analyze weekly category promotional activity to optimize lifts, and identify the potential to maximize distribution and
assortment.
Field account and product related direct calls from clients, as well as transferred calls from the Customer Care team for
issues and requests that require Strategic Account Manager involvement.
Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and
value creation.
Retain accounts through the development of strong relationships with key decision makers and users within an
organization.
Ensure customers are proficient in using services by identifying user needs and providing training and consultative
services.
Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers.
Production Controller
Production Management Division, Tobyhanna Army Depot, PA 2007-2011
Directed and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors,
machine setters, and fabricators.
Read and analyzed charts, work orders, production schedules, and other records and reports to determine production
requirements and to evaluate current production estimates and outputs.
Helped plan and establish work schedules, assignments, and production sequences to meet production goals.
Calculated figures such as required amounts of labor and materials, manufacturing costs, and wages, using pricing
schedules, adding machines, calculators, or computers.
Supply Database Analyst
Lockheed Martin /DS2 (Defense Support Services) Tobyhanna Army Depot, PA 2006-2007
Modified existing databases and database management systems or direct programmers and analysts to make changes.
Approved, schedule, plan, and supervise the installation and testing of new products and improvements to computer
systems such as the installation of new databases.
Designed and implemented supply chains that support business strategies adapted to changing market conditions, new
business opportunities, or cost reduction strategies.
Participated in the coordination of engineering changes, product line extensions, or new product launches to ensure
orderly and timely transitions in material and production flow.
Supply Analyst
Production Management Division, Tobyhanna Army Depot, PA 2004-2006
Compiled information, such as production rates and progress, materials inventories, materials used, and customer
information, so that status reports can be completed.
Examined documents, materials, and products, and monitor work processes, in order to assess completeness, accuracy,
and conformance to standards and specifications.
Revised production schedules when required due to design changes, labor or material shortages, backlogs, or other
interruptions, collaborating with management, marketing, sales, production, and engineering.
Conferred with establishment personnel, vendors, and customers to coordinate production and shipping activities, and to
resolve complaints or eliminate delays.
Unit Supply Specialist/Battalion Supply Specialist
HHS 1-21 Field Artillery, Fort Hood, TX 2000-2004
Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies
or adjust errors.
Coordinated 100% inventory counts and cycle counts, Operated Battalion supply rooms.
Provided assistance or direction to other stockroom, warehouse, or storage yard workers.
Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, or storage yards.
Kept records on the use and/or damage of stock or stock handling equipment.
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