Customer Service Administrative Assistant

E thel L. Stinson

**** **** **** *** ******, Fl *3570

Cell 813-***-**** Home 813-***-****

***************@*****.***

Objective: Seeking an entry level position to utilize my skills and experience that may lead to advancement in an established or

growing company that will offer focused leadership to allow for personal growth.

Skills Summary: Consistently achieve performance goals through enthusiasm, tenacity and imitative, which complement

knowledge and expertise in these area.

Employment History:

ADMINSTRATIVE ASSISTANT

The Wilson Company 02/2011-05/2012 Brandon, FL

As the Administrative Assistant I was responsible for invoicing all account billing weekly. Responsible for all notices to

residents, recoding keeping for compliance for vendors insurance, budgeting reports, billing and ordering supplies for staff,

answering phones, customer service assisting leasing consultants, monthly event planning for resident for a tax credited

apartment communities, TECO billing shut on/off, filing work orders, creating work orders using keytrac,

Scheduling services for vendors, community size 604 units.

SOCIAL SERVICE COORDINATOR

Child Abuse Council 09/2005-12/2008 Tampa, FL

Case Management for Healthy Start Program, a home visitation program. Working with Pregnant Moms and Pregnant Teens and

Infants up to 1 years of age. Monthly home visits and teachings to educate and ensure a healthy birth outcome and healthy babe

resources and follow up. Case supervision, terminology, progress notes and monitoring of cases. Experience in Word, Excel and

Microsoft Outlook, Case Management was online and hardcopy files.

ACTIVITIES COORDINATOR

Hanna Oaks Retirement Village 07/2002-04/2004 Tampa, FL

Responsible for planning and scheduling activities for residents. Which entailed of birthday parties celebrated monthly holiday

celebration, special activities and events to maintain resident’s motivation and interaction as apart of the residential care plan.

Maintaining a budget monthly to carry out activities and special rewards for residents. Networking and scheduling special

vendors for entertainment and week shopping as needed.

PERSONAL AND SELF MANAGEMENT

Thrive on challenging task in work environment. (Received and distributed mail, arranged for meeting, seminars, luncheon and

presentation in conference room)

Highly organized and dedicated with positive attitude.

Excellent written and oral interpersonal and communication skills in (Telemarketing; phone support)

Administrative skills in type 50wpm; 10 key by touch, office management in file and database management, multi-line

telephones, data entry, shipping and purchasing with excellent computer skills.

Technical Skills:

Hardware: Macintosh, Dell, HP9000 and Acer. Operating Systems: POS Systems including Maitre Windows NT/98, Mac OS 8.6,

DOS Win 95, ME 00, XP, Vista, Window 7. Applications: MS Word, Excel, PowerPoint, Outlook, Scheduler, Publisher, Turbo

Tax, Quicken, QuickBooks (Quick Books Pro) Peachtree, Troubleshooting and as well as Internet (Mozilla Firefox, Internet

Explorer, and Safari)

Education:

Issuing Institution: Qualification: Completion Date: Course of Study:

Florida Career College Vocational School Certificate 07/1989 Word Processing

Brewster Adult General Equivalency Degree 01/1988 General High School Curriculum

REFERENCE AVAILABE UPON REQUEST

Contact this candidate