Manager Customer Service

JIM WEISHENG GUO

*** ****** ****, *********, ** *0016, USA

(:678-***-****, E-Mail: ******@*****.***

Global/China Manufacturing Expertise with strong background in Supply Chain

Management/Strategic Sourcing, Manufacturing Operations, Engineering,

Quality Assurance, Lean-Sigma Continuous Improvement AND Manufacturing

Problem Solving.

Hands-on experience with: Global Sourcing & Supplier Management, Capital

Projects, Plant Management, Manufacturing Operations, Materials

Management, Master Production Scheduling, SIOP, Global Logistics,

Statistical Analysis Tools, Value Stream Mapping, Lean-Sigma, Quality

Assurance, Root Caused Analysis/8D, Lean Production, Engineering in

Metal, Plastics manufacturing processes, Casting (Gray Iron/ductile

iron/carbon steel/stainless steel/alloy steel/aluminum/zinc/brass in

process of sand/investment/die/permanent mold casting), Injection,

Machining, Stamping, Coatings, Assembling, Testing and other MFG.

Processes.

Attributes: Proven and demonstrated leadership ability, Very good

Communication & Interpersonal Skills, Team Player as well as strong

Individual Contributor, Critical Thinking, Data Analysis Skills,

Situation Analysis & Problem Solving Skills, Negotiation and

Prioritization Skills, Thrives under Pressure, Adaptable to Change.

Strategic as well as Hands-on style; shop floor, day-to-day leadership by

example.

Technical Expertise: Fluent in Mandarin Chinese & English, Advanced

Computer Skills including ERP (QAD, Epicor), CAD (AutoCAD, Solidworks),

Inventory Analysis tools (ABC, VED, SDE, FSN, HML and XYZ) and

Statistical Software Tools (R, PAW, KNIME and ROOT)

More than 20 years of experience with:

o Created and managed the Global Supply Chain system, Strategic Sourcing

system, continuously improved and re-evaluated the purchasing activities,

optimized total cost while increasing reliability, continuous Improving

quality, customer service. Directed and hands-on experience with

purchasing, sourcing, contract negotiation, supplier partnership

management, category management and import & global logistics processes.

Sourcing & managed suppliers in the countries of US, China, Mexico, and

India.

o Created and managed the Global Supply Chain system, a cross function &

involved in producing and delivering a final product from the supplier's

supplier to the customer's customer, through steps of Planning,

Execution, Performance Measurement and Integrating Functions in the

Supply Chain. Managed Information about demand, the flow of physical

goods, the manufacturing process and the money.

o Created and managed the Global Strategic Sourcing system, continuously

improved and re-evaluated the purchasing activities, through steps of

assessment of current spend and the supply market, total cost analysis,

identification of suitable suppliers, developed Sourcing Strategy (where

to buy what considering demand and supply situation, while minimizing

risk and costs), negotiation with suppliers, implementation of new supply

structure, and track results and restart assessment.

o Created the Global Supplier Total Cost Monitoring program with currency

exchange rate, transportation, global supplier country economy/labor/raw

material/utility costs changes, resulted the forecasting trend.

o Created global sourcing strategy to leverage the Company's purchasing and

organizational capabilities. Optimized total cost(quality, service,

delivery, and price) while increasing reliability, continuous Improving

quality, customer service, and generating sustainable revenue/EBITDA

gains; Implemented strategic supplier development, quality management

processes, and evaluate and measure performance; Implemented better

processes for inventory management and maintain a reliable perpetual

inventory system; Established alternative supply sources - adopt best

practices and develop supplier management strategies; Developed and

motivated a high performing team with a focus that is in sync with

corporate objectives and strategic procurement initiatives.

o Developed productive strategic sourcing & supplier partnership management

in Asia including vendor select, contract negotiation, on site audit,

monitor performance, communicate constantly, rating suppliers, checked

out quality and stability of manufactured products. Directed suppliers on

its quality assurance system improving, supply chain system establishing.

o Reversed growth trend in production material costs. Established climate

of constant cost reduction. Achieved multi-year multi-million dollar

savings across multiple commodity lines.

o Led cross functional & multinational team to develop standardized global

supply chain practices resulting in $1.1M+ in savings, and improved the

delivery on time from 50% to 99%.

o Directed, managed and participated in purchasing, sourcing/contracting

process for castings & stamping parts with material of

carbon/alloy/stainless steel/iron/aluminum/zinc, plating chrome/nickel

process parts, powder metal parts and the tooling/molds/patterns.

o Integrated the supplier development function. Established a data driven

supplier-rating system resulting in measurable reductions in the number

of supplier quality, delivery and response issues.

o Established a data driven monthly supplier performance rating system

which increased supplier performance by more than 40% in the first six

months of implementation.

o Directed and experienced import/export process and global logistics.

o Led sourcing activity to achieve both strategic and operational success

for launch of new products in support of goals and priorities established

by the company.

o Global/China manufacturing operations expertise in all aspects of

operations. Increased sales from zero to $120 million. Created and

managing production management system in compliance with optimization of

productivity, quality, cost, delivery, safety and morale, and generating

sustainable revenue/EBITDA gains. Created and managing inventory policy,

production plan and master schedule, material requirement plan,

operations schedule and production control, material management,

purchasing and warehousing, traffic and distribution. Directed equipment

maintenance, safety management, P&L management and budgeting. Familiar

with USA and Chinese labor law.

o Lean-Sigma continuous Improvement leader for 6 years. Directed and

deployed Lean and Six Sigma into company operations. Built the Lean

culture, facilitated lean tools into manufacturing operations, and

implemented lean continuous improvement processes including Kaizen

events.

o Built and managed quality assurance system in compliance with

ISO9001/TS16949 standard. Implemented quality assurance process,

allocation of resources, authority and responsibility, and monitoring of

results. Managed on a hands-on basis, directed roots caused analysis,

corrective & preventive action, and quality continuous improvement.

o Experienced Capital Projects, starting new operations, taking them

through growing pains and through rapid increases in capacity

development. Established the brand-new manufacturing facility, design

manufacturing processes & equipment selection & layout. New Product

Developed (NPD) through 8 steps.

o Applied and gained broad engineering & manufacturing expertise in

materials, casting, stamping, CNC machining, injection molding, coatings,

fabricating, welding, heat treatment, coating finishing, assembling, lab

testing, quality inspecting, and tooling & fixtures.

(For achievement in details, please see the Enclosure)

PROFESSIONAL EXPERIENCE

RATO NORTH AMERICA/DENVER GLOBAL PRODUCTS, INC. Lincolnton, NC, USA,

08/2012 - Present

Executive Vice President, Operations

Responsible for set up new manufacturing operations and run the operations,

including Sourcing, purchasing, manufacturing, planning, production, QA,

engineering. Set up QA system, manufacturing operations, new production

facility and assembly line, new products production. Products including

Power Tools, Generator, Motorcycle, etc.

TP ORTHODONTICS CHINA, (TP ORTHODONTICS USA's subsidiary, US based business

in China), Wuxi, China, 01/2012 - 07/2012

General Manager

Fully responsible managing TP's China operations, including marketing &

sales, production & scheduling, manufacturing process management, staffing,

purchasing, engineering, QA/QC & inspection, inventory control,

distribution & global logistics, P&L management and budgeting.

SHENGDONGBANG AUTOMOTIVE PARTS & COMPONENTS CO., (Stonebridge Industries,

Inc's subsidiary, US based business in China), Hebei, China, 02/2005 -

01/2012

General Manager

Fully responsible 1). Establishing the brand-new manufacturing facility,

design manufacturing processes & equipment selection & layout, shops &

production lines of Casting/machining/assembling. New Product Developed

(NPD) through 8 steps. 2). Managing China operations, including marketing &

sales, production & scheduling, manufacturing process management, staffing,

purchasing, engineering, QA/QC & inspection, inventory control,

distribution & global logistics, P&L management and budgeting. 8 department

managers direct reports and 500 indirect reports, which including Marketing

& Sales Dept Manager, Production Dept. Manager, QA Dept. Manager,

Purchasing & Logistics Dept Manager, Engineering Dept Manager, HR Dept

Manager, Accounting Dept. Manager, Shops Manager

(Casting/machining/assembling).

STONEBRIDGE INDUSTRIES, INC, Conyers, GA, USA, 05/1999 - 02/2005

Director, Supply Chain & Quality & Engineering

Responsible for Supply Chain, Quality and Engineering. (Including global

sourcing/supplier management/ purchasing/inventory control/logistics,

Quality Assurance and Engineering. Sourcing from US, China, India and Asian

countries.

STONEBRIDGE INDUSTRIES, INC, Conyers, GA, USA, 01/1996 - 05/1999

Manager, Global Sourcing & Supplier Quality

Responsible for global sourcing & supplier management, purchasing, quality

assurance, logistics. Sourcing from US, China, India and Asian countries.

PREMIER INTERNATIONAL, INC., Covington, GA, USA, 06/1991 - 12/1995

Manager of Global Sourcing & Supplier Quality

Responsible for sourcing, supplier management and supplier quality, in

consumer products. Sourcing for Power tools, hardware, etc from US, China,

India and Asian countries.

MILLIKEN & COMPANY, LaGrange, GA, USA, 1989 Summer Intern

Consultant, Carpets Division. Consulted carpet market in China. Completed

the Market Research Report.

CHINA NATIONAL PACKAGING CORP., Beijing, CHINA, 06/1985 - 07/1988

Manager, Equipment Engineering, Responsible for Engineering, including NPD

and process engineering.

LISHU PAPER MACHINERY COMPANY, Jilin, CHINA, 08/1982 - 06/1985

Mechanical and Process Engineer,

Experienced machinery making process in casting, stamping, fabricating,

welding, machining, finishing, assembling, etc.

EDUCATION

. DUKE UNIVERSITY THE FUQUA SCHOOL OF BUSINESS, Durham, NC, USA, Master of

Business Administration (MBA), 1991

. RENMIN UNIVERSITY OF CHINA, Beijing, CHINA, E. B.S. in Industrial

Engineering, 1988

. SOUTH CHINA UNIVERSITY OF TECHNOLOGY, Guangzhou, CHINA, B.S. in

Mechanical Engineering, 1982

TRAINING

. Six Sigma Championship Training (2007)

. Lean Manufacturing Training (2006)

ENCLOSURE - Achievement in Details

o Directed and deployed Lean Manufacturing philosophy focusing on

eliminating the 7 wastes and tools into company manufacturing

operations, including VSM (Value Stream Mapping), SMED (Setup Time

Reduction), TPM (Total Productive Maintenance) and Kaizen Events.

Integrated six-sigma concepts into lean manufacturing systems.

o Built the Lean Enterprise system from zero to increased multi-million

dollar profitability by created and developed Lean Enterprise

Deployment Strategy includes steps: Planning and Executive Development

- Building the Foundation for a Lean Culture - Implementing Lean

Improvements - Evaluation, Continuous Improvement, and Sustaining a

Lean Culture.

o Designed and implemented operation Value Streams Mapping. Analyzed

existing physical and information flows based on the drawing of

current value stream map, and designed a optimize the lay-out of the

plant with the flow of materials and information, created the whole

operation's Value Stream Map by eliminating wastes, focusing initial

efforts on a critical area, with elements of Material Flow, Inventory,

Buffer stock, Suppliers, Customers, Material Transport, IT System, and

Information Flow.

o Used Kaizen disciplines to implement the lean enterprise for

continuous improvement. Directed, led and participated weekly Kaizen

Events, with steps: Planning - Implementing - Follow Up - Evaluation,

started 5S Visual Workplace, and following of inventory reduction and

over-production reducing, motion, reducing waiting time, reducing the

over-processing/rework, defect reducing/improving quality, and

unnecessary transportation reducing.

o Established and participated the 5-days Kaizen Event Plans (Kaizen

team member selection, Kaizen charter approval, Location preparation

(including equipment, materials, etc.), Data needs identification and

preparation), within the 6 Sigma DMAIC framework, seeks to define,

measure, and analyze the process that be the Kaizen focus.

o Directed and participated the Kaizen Events implementation, primarily

focused on actual improvement additional measurement and analysis,

including Train members of the Kaizen team on the Lean principles that

they will be applying, Review the VSM, and perform additional

measurements and analyses - Facilitate an ideation/brainstorming

processes to identify improvement options - Implement improvements by

"breaking apart" the process and putting it back together without the

waste - Prepare an action plan with a list of activities required to

complete the Kaizen process - Verify the alignment of the selected

improvements with the future state VSM - Identify expected measurable

improvements - Obtain participant feedback - Report Kaizen results to

Champions and celebrate success.

o Directed and participated the Kaizen Events Follow-up, completing the

improvement and control DMAIC elements, on timely completion of the

Improvement process and effective change management, including

Following-up to ensure that action items are successfully completed,

Working with Lean Champions to breakdown obstacles, Measuring the

actual results of the Kaizen to document and quantify benefits, and

Establishing process control to ensure the ability to consistently

obtain improved performance.

o Directed and participated the Kaizen Events Evaluation process for

recognizing Kaizen as a continuous process of improvement, including

Identifying improvements to the Kaizen implementation process,

Encouraging employees to identify further improvement opportunities,

and Establishing a schedule to re-evaluate the VSM and start a new

Kaizen improvement cycle.

o Designed and implemented numerous control charts, pivot tables and

OLAP queries to provide real time parameter tracking for all

departments, resulting in significant improvements in process

efficiency and reliability.

o Directed and designed company training program strategy with

formulation instructional objectives, developing learning experiences

to achieve the objectives, having performance criteria to be met, and

obtaining evaluative information.

o Directed the implementation process through assessment phase with

organizational analysis, task analysis, person analysis behavioral

objectives, training and development phase and evaluation phase.

o Directed and developed internal training & education programs to

better leverage consultants and resources. Directed and trained

Lean/Six-sigma and other project teams.

o Directed and developed 4-week training program for new employees.

Reduced learning curve and improved employee productivity by 85%.

o Achieved significant performance improvements in Lean-Six Sigma

implementation:

- Improved the products quality from six sigma level from 3.3 to

4.4, and the new products to 5.0. Reduced quality defects by 26%

while reducing quality auditor positions from 12 to 2. Reduced

internal scrap rate 40% and improved the productivity 25%.

- Inventory reduction $1.2 Million from 123 to 62 days cover.

- Freight reductions respectively on freight budget achieving 49%

and 15% Synchronized flows 90%.

- Lead Time reduced 32%, productivity increased 52%. Customer

satisfaction improved.

- Improved on-time delivery from 73.4% to 99.8%.

- P&L savings: $806,000 in: Reduction in cost of goods sold from

36.2% to 33% yielding $376,000 in incremental gross profit and a

reduction in expenses from 45.2% to 38% yielding $385,000 in

profit.

- Gross Margin 31% to 42%, Operating Margin 12% to 26%, working

capital avoidance $1.6 Million.

Created the company's China Business Developing Plan, including the

Mission & Objectives, Situation Analysis/SWOT Analysis of internal and

external environment(Customers, Competitors, Market trends, Suppliers,

Partners, New technology, Economic environment, China Social & Legal &

regulatory environment), Risk Analysis; Strategy Formulation

Marketing/Product/Pricing/Promotion/Distribution), marketing &

manufacturing through joint-venture/acquisitions, implementation process,

identifying the required resources (Equipment/Labor/Production/Storage),

identification and evaluation of alternative strategies, final

determinations.

. Established the joint venture with a local Chinese company, the

Shengdongbang Automotive Parts & Components Co, and finished the

acquisitions of its whole business in one year late.

. Reorganized the joint venture and established the brand-new manufacturing

facility of the China subsidiary, selected & sourced the production

equipment, including electrical induction furnaces, die casting

machines/cold-chamber for aluminum, hot-chamber-zinc, trimming machines,

plastics molding machines, CNC machines & vertical & horizontal machine

centers, mills, punch machines, laboratory test instruments & inspection

devices (CMM, spectrometer, Metallograph, x-ray, measurement devices,

etc.), material handling equipments, utilities (electrical power, air

pressure system & water cooling system).

. Conceptualized, planted and initiated the subsidiary operations, created

the company processes, policies and procedures.

. Managed the workforce and successfully established the new operations in

the subsidiary in one year.

. Established and organized the subsidiary manufacturing shops, including

casting/heat treatment, Plastics Molding, machining,

stamping/fabrication/welding, coating, assembling, tooling & fixture and

the inspection laboratories (mechanics/chemical lab, dimension/gages lab)

within the 240K square feet manufacturing facility.

o Created the China Automotive Parts & Components Market Research &

Marketing Plan, details in market segmentation, customer and buying

behavior, marketing strategy (Product, Price, Place and Promotion), and

brand management. Determined products fit Chinese market, generated the

strategy of sales techniques, business communication, and business

developments. Build strong customer relationships and created value for

customers. Created communication and delivered value to customers and for

managing customer relationships.

o Established marketing management system (inside and outside channels) and

distribution system. Concepted a highly targeted Group Sales Solicitation

program.

o Led the developed and implementation of annual marketing plans that

resulted in consistent sales increases. Played a key role in achieving

sales increased from zero to $120 million.

o Drove the development and implementation of media

strategies/advertisings(Television, Internet, Trade show) that resulted

in improved efficiency and accelerated sales growth and profitability.

Resulted growth 35%.

o Implemented successful sales promotion resulting sales increases of 18%

and profit increases 26%.

. Directed & approved the production forecasting-planning process with the

statistical tooling for long/intermediate/short-range forecasting.

Directed quotation and order processing.

. Created and managing production management system in compliance with

optimization of productivity, quality, cost, delivery, safety and morale.

Created, directed and managed shop floor work instructions, job design

and work measurement system. Created inventory policy, production plan

and master schedule, material requirement plan, operations schedule and

production control(batch-production schedule, job shop schedule, priority

dispatching rules, labor & equipment schedule), material

management/purchasing/storage and warehousing, traffic and distribution.

Implemented ERP program in production process information flow (data,

tracking, records, documents, reports) and process control.

. Created Inventory Policy in compliance with balance conflicting

objectives of minimum purchase or production cost, minimum inventory

investment/storage and distribution cost, and maximum service to

customers, through ABC inventory analysis, measuring inventory

costs(ordering costs/inventory-holding costs/shortage(backorder) cost),

set up safety stock/buffer level. Also make sure the inventory to be

monitored, Categorized raw materials to typologies of ordering

(Buffer/safety stock, Cycle stock, De-coupling, Anticipation stock,

Pipeline; Keep WIP in low but constant, decided economic production lot-

size. Integrated demand forecasting into inventory management, avoided

backorder/stockouts.

. Directed Equipment Management & Maintenance. Reduced equipment downtime

and gain higher return on investment with efficient maintenance

scheduling and task assignment. Gained real-time visibility into

equipment inventory, maintenance/repair costs and performance metrics.

Controlled nonconformance and deviations by linking equipment with

corrective/preventive actions for a closed-loop quality process.

Streamlined vendor and spares management by interfaces to inventory and

procurement systems

. Directed safety management. Created an effective process safety

management program, including standard/hazard

recognition/evaluation/control/training.

. Product Development - led engineering team, communicated with customers

and met customer's requirement and industries standards (Over 300

precision mechanical metal and some plastic components with assembly).

. Worked hands-on on new products development processes of parts &

components.

. Capacity Increase - Managed manufacturing capacity increase to handle

growth of business which occurred rapidly - In 3 years went from zero

account to over 50 accounts.

. Productivity improved 21% - through set up lean manufacturing system and

the Operational Excellence.

. Increased the profit margin 16% by reduced costs through the managing

P/L, controlling costs, maximizing productivity through establishing lean

manufacturing system and internal quality improving.

. Implemented an operational excellence model that detailed best practices

for critical processes and formed/trained managing teams and working

force to implement the best practices at the subsidiary manufacturing

site.

.

. Created company Quality Manual in compliance with ISO/TS16949 standard

and eight quality management principles, setting quality goals, policies,

objectives, procedures. Implemented a Quality Management System,

allocation of resources, authority and responsibility, and monitoring of

results, and achieved ISO/TS16949 Certification.

. Directed and managed the document control, process control, nonconforming

material/products control, internal audit, inspection/measuring/testing

process.

. Managed on a hands-on basis, launched new products with TS16949 procedure

- Created PPAP (Flow Chart, FMEA, Control Plan), SPC process and met the

automotive industry standard.

. Managed on a hands-on basis, directed roots caused analysis, corrective &

preventive action in Global 8D process on inner manufacturing process and

incoming material & parts, reduced internal scrap rate 40% and improved

the productivity 25%.

. Quality continually improved - through successfully set up 5S methodology

and six sigma process. Improved the products quality from six sigma level

from 3.3 to 4.4, and the new products to 5.0.

. Worked very closely with suppliers to control incoming material/parts

quality, evaluating & auditing supplier quality management system and

activities, communicating and monitoring the supplier's quality control

activities.

o Directed & managed engineering team in creating & managing engineering

document/drawing/standards/bill of materials, estimating cost/quotation;

designing manufacturing/production process,

selecting/managing/maintenance equipments, design

tooling/mold/fixture/gages/equipments.

o Lunched new product through 8 steps: Idea Generating - Idea Screening -

Concept Development and Testing - Business/Economic Analytics -

Beta/Marketability Tests - Technicalities + Product Development -

Commercialize - Post Launch Review and Perfect Pricing

o Managed operations in casting making process with designing mold/pattern

with gating & riser system, control quality of incoming Material (sand,

ingots & scrap steels, other materials) and molding & core sand

composition/properties, melting & pouring temperature, pouring timing,

and heat treatment procedure. Implemented the a casting numerical

simulation software.

o Managed operations in plastics/PP/ABS/PET/PBT injection and die casting

aluminum/zinc parts making process with setting up the pressure,

injecting/holding timing, speed, melting & holding temperature and heat

treatment procedure. Reduced internal scrap rate 30% and improved the

productivity 20%.

o Managed operations for CNC machines in programming process, setting up

the feeds/speeds, reduced the idle time to improving the quality &

productivity. Implemented the Mastercam program in the CNC programming

process.

o Managed on a hands-on basis, design and development of automotive feeding

lines for the small parts in processing on CNC machine/machine center,

reduced the feeds/idle time and improved the productivity 25%.

o Directed in the painting/powder coating & electrostatic coating process.

o Managed the work of suppliers and internal work on tooling/molds,

machining & assembling fixtures design/making process for injection/die

casting and machining processes.

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