Customer Service High School

Lana Reyna

Receptionist/Switchboard/Administrative

Schertz, TX

*************@*****.*** - 210-***-****

Bright, motivated individual with strong administrative, organizational, and multi-tasking skills. Adaptable and

good-humored with excellent people skills.

WORK EXPERIENCE

Administrative Associate

Leading Edge Personnel - San Antonio, TX - April 2014 to Present

Skills Used

Administrative Services

Housing Specialist

SCHERTZ HOUSING AUTHORITY - October 2007 to November 2012

Provide housing to low-income families and public housing to the elderly and disabled as regulated by the

Department of Housing and Urban Development (HUD) and the Office of Public Housing.

• Recertify program participants on a monthly basis to include, verifying income, setting up inspections,

background checks, and placing guidelines for families.

• Work with realtors and apartment complexes for marketing, rent reasonableness, and payment plans.

• Respond to and resolve client housing issues.

• Post monthly rent payments and make daily deposits

• Verify income reports to identify instances of income fraud.

• Communicate and document violations and possible evictions.

• Assist with monthly birthday luncheon held on property for elderly residents.

Administrative Assistant

QUADRANGLE PRESS - February 2006 to October 2007

Answer multi-line switchboard in a courteous, professional and timely manner in order to provide quality

customer service.

• Type quotes for customers needing prices for print jobs.

• Verify employee time sheets for accuracy.

• Enter print jobs in the computer for customer orders.

• Provide secretarial assistance to the General Manager.

• Perform filing and other clerical support duties.

Switchboard Operator for Quadrangle Press

DAN TEMPS - August 2005 to February 2006

Answer multi-line switchboard in a courteous, professional and timely manner in order to provide quality

customer service.

• Type quotes for customers needing prices for print jobs.

• Verify employee time sheets for accuracy.

• Enter print jobs in the computer for customer orders.

• Provide secretarial assistance to the General Manager.

• Perform filing and other clerical support duties.

Switchboard Operator

AMERICAN FUNDS SERVICE COMPANY - August 1995 to May 2005

Answered multi-line PBX switchboard in a courteous, professional and timely manner to ensure internal/

external customer satisfaction.

• Provided customer service by accessing and relaying confidential account information for shareholders and

brokers.

• Processed mail-outs of confidential information to shareholders, brokers and wholesalers.

• Coordinated and maintained computer generated letter and fax system.

• Maintained production logs and vacation calendars for team members and associates.

• Provided various additional administrative/clerical functions as needed including Microsoft Word and Excel

use.

GO PRO UNDERWRITING MANAGERS, INC.

Switchboard Operator/Office Assistant

Go Pro Underwriters - San Antonio, TX - April 1993 to August 1995

Answered multi-line PBX switchboard and provided messages in an accurate and timely fashion.

• Performed as main receptionist.

• Assembled and maintained files for public entity and trash hauling insurance function.

• Composed routine letter and memorandums using PC.

• Sorted and distributed incoming mail.

• Prepared and posted outgoing mail.

• Provided assistance in various departments during busy seasons.

• Handled copying, faxing and other support duties.

EDUCATION

High School Diploma

Samuel Clemens High School

1990

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