Account Manager
Resume:
AMY LYN BEYER
BOULDER, COLORADO *****
***********@*****.***
Well-organized, multifaceted, and highly analytical professional offering successful experience in assuming various roles and providing
assistance to maximize organizational efficiency within account management and field marketing. Known for proficiency in identifying and
capturing market opportunities to expand territory, increase revenue, and improve profit contributions. Capable of multitasking and
accomplishing all assigned tasks in a timely manner. Highly adept at organizing schedules, prioritizing tasks, and assisting with the entire
aspects of administrative operations and customer service. Proficient with Microsoft Office Suite (Word, Excel, and Outlook), QuickBooks, and
various Internet applications.
AREAS OF EXPERTISE
Event Management ~ Web Content Development and Management ~ Event Logistics and Operations
Mobile Marketing Tours ~ Demos and Product Awareness ~ Administrative Functions ~ Training and Development
Relationship Management ~ Product Knowledge and Selling ~ Interpersonal Coordination
PROFESSIONAL EXPERIENCE
Cloud 9 Adventures, LLC. - Boca Raton, FL
Director of Guest Services (Travel Department) 2013–Present
- Utilize technical proficiency with web-based reservation system in arranging guest’s reservations and tickets for eight international
music events and festivals within all-inclusive resorts and cruise ships, along with overseeing all travel and reservation related
communication in HTML.
- Take charge of receiving payments, releasing refunds, handling reservation changes and transfers, and facilitating trip add-ons.
- Render assistance with the management of VIP bookings, pre-sales, general on-sales, and loyalty ticketing programs; as well as of the
Customer Service and Travel Department’s reservation service.
- Adeptly oversaw the Travel Department which consists of eight reservationists.
- Instantaneously resolve issues and inquiries of guests through phone, email, and online chat.
- Collaborate with department heads of resorts and cruise ship partners in providing services and amenities to guests during events.
- Handle the setup, management, and execution of check-in locations and process during all events.
Whole Foods Market (WFM) - Superior, CO
Customer Service Supervisor and Team Trainer 2011–2013
- Exhibited superior talents in teaching the WFM foundations of excellence training materials while cultivating new team members’
knowledge on the WFM core values and culture.
- Significantly coached all new team members on customer service, cash handling procedures, and register functions.
- Assumed full responsibility in overseeing daily operations of a store generating $500K on a weekly basis with a front-end department
with more than 35 members.
- Ensured the completion of all job duties in a timely manner along with the effective management of the flow of customer traffic;
relayed information to the team and store leadership.
- Authored weekly reviews, job dialogues, and accountability violations for all team members.
- Maintained proactive involvement to team members’ conversation regarding work productivity issues.
- Presided over the training of appointed team consisting of 10 people and communicated with team members to discuss and recommend
additional training or tools for development.
- Managed customer returns, special orders, donation requests, and rain checks; as well as the records of all store spoilage and
inter-department transfers.
- Attended to diverse tasks including cash pick-ups and cash loans for team members on the sales floor.
- Served as the team’s buying specialist, responsible for purchasing ad maintaining inventory of all front-end supplies such as paper
and reusable bags, register tape, loan slips, and gift cards.
- Leveraged excellent interpersonal skills in participating in donation drives which resulted in consistently exceeding donation
quotas.
- Built and cultivated relationships with customers, local vendors, sales representatives, and marketing coordinators.
Whistler Development, LLC - Bend, OR
Administrative Operations Manager 2006–2009
- Keenly supervised the daily business operations of a real estate development office with $30M in operations and $10M investor
capital.
- Rendered administrative assistance to principals, project managers, and accountant.
- Served as the main point of contact between all parties engaged in real estate/land development transactions.
- Managed all construction draws for commercial and residential projects in a monthly basis.
- Expertly handled account management and bookkeeping functions for more than 25 LLCs.
- Displayed strong command in utilizing QuickBooks to process all financial transactions including accounts receivable and payable,
payroll, bank reconciliations, journal entries, deposits, tax reporting, and financial reporting.
Deschutes Mobile Wash, Inc. - Bend, OR
Owner Operator 2005–2008
- Exhibited superior talents in identifying new business opportunities by developing relationships with clients.
- Held full accountability in managing accounts such as the City of Bend, Bend Downtowners Association, Pahlisch Homes LLC, Wal-Mart,
Wells Fargo, and FedEx.
- Performed a wide range of tasks such as conducting site and client visits, preparing job estimates, negotiating contracts, and
managing all aspects of administrative operations.
- Employed keen attention to detail in evaluating customer issues to develop appropriate resolution; as well as closely monitoring all
operational expenses, purchasing, inventory, and quality variances.
- Optimized business and employee relations by creating standard operating procedures and guidelines.
- Employed adeptness in using QuickBooks for all financial transactions, payroll activities, and general ledger recordings.
- Ensured accuracy of all marketing materials from concept to final proof such as copyright, design, and print coordination
California Casualty Management Co. - Bend, OR
Regional Field Marketing Manager (New Hampshire, Vermont, Maine, and Oregon) 2004–2006
- Pioneered the A+ NEA Members Auto and Home Insurance Program across New Hampshire, Vermont, Maine, and Oregon.
- Served as a liaison in administering target database of more than 700 local association groups as well as cultivated positive
relationships with group account members and leadership.
- Fulfilled key tasks including scheduling visits, creating presentations, and handing out marketing materials at public schools and
other applicable sites
EDUCATION
Bachelor of Arts in Communication Studies, University of Rhode Island - Kingston, RI
Contact this candidate