Sales & Management

TODD TORELL

206-***-****/*********@*****.***

***** ***** ***. **

Monroe, WA 98272

Summary

Over 20 years of HVAC sales & project management experience, with solid

sales results, consistently making and exceeding goals. Prospect, qualify

and close deals while maintaining a quality customer service relationship,

project coordination & management of jobs & employees. Proficient at

follow up and follow through.

Experience

August 2013 - Present Field Service Equipment Manager-NW Region

ReddyIce Inc. Mukilteo, WA.

. Lead and supervised all Field Equipment Service Technicians and Retail

Merchandise personnel for Washington, Oregon, Northern California,

Northern Idaho & Alaska.

. Optimized efficiency & Sales Management with the Retail Merchandising

Team through training and route changes to improve annual budget

numbers.

. Ensured all Ice Factory machines and DSD merchandisers throughout the

Pacific Northwest were working at maximum productivity.

. Developed and implemented a service maintenance schedule for all

retail merchandise machines.

. Hired, trained and developed Field Service Equipment Team. Created

and improved processes for service tickets, scheduled installation/de-

installation of equipment to better serve the customer.

. Help manage a multi-million dollar manufacturing plant, annual budgets

for various departments within the company and plant.

February 2012 - July 2013 Outside Sales/Operations Manager

Snohomish Energy Services Snohomish, WA.

. Oversee all company operations while owner is on leave.

. Manage office staff, HVAC installers and maintenance technicians.

. Equipment and material ordering.

. Schedule all sales and service calls. Dispatch installers and

maintenance technicians.

. Meeting with contractors, architects, engineers, building

superintendents, building owners & homeowners to find out their needs.

. Design build HVAC & ductless heat pump systems and project management

of several residential and commercial installations. New and existing

buildings.

. Manage projects from start to finish ensuring the project is

completed on time with 100% customer satisfaction.

. Interview and hire new candidates for HVAC installation and service

maintenance positions.

April 2009 - June 2011 Outside Sales & Engineering

Olympic Mechanical Mountlake Terrace, WA.

. Reviewing blue prints, mechanical engineering designs, equipment

specifications, and technical data.

. Primary duties include design engineering of high efficiency HVAC

systems, ductless heat pump systems involving heat load calculations,

energy audits, selection of equipment, job costing and project

management from start to finish for residential homes & commercial

buildings.

. Prepare & present professional detailed sales proposals; meet with

potential clients to deliver the presentation.

. Establish & maintain positive customer relationships throughout the

entire sales and installation process.

. Coordinate material ordering, delivery and set up.

. Oversee office staff, service manager and other employees to achieve

company standards and goals.

. Meeting with contractors, architects, mechanical engineers, building

superintendents, building owners & homeowners to find out their needs

for a new or replacement heating system

1991 - April 2009 Senior-Sales Engineer/Outside Sales

PP & S Heating & Air Conditioning Kirkland, WA.

. Produced a excellent customer base resulting in over 300 builders and

contractors & engineers over 17 years.

. Meeting with contractors, architects, mechanical engineers, building

superintendants, building owners and homeowners to find out their

needs for a new or replacement heating system.

. Analyze and interpret architectural and engineering construction

drawings and specifications; prepare quantity take-offs; solicit,

obtain and analyze specifications from contractors and engineers.

. Prepare & present professional detailed sales proposals, meet with

potential clients to deliver presentation.

. Expanded customer base to custom construction homes as well as larger

volume builders and commercial projects.

. Draw mechanical designs to be submitted for approval by multiple

municipalities prior to permit being issued.

. Expanded net sales to over 1.5 - 2 million annually for a small custom

HVAC design company.

. Created innovative solutions for advertising to generate business.

. Improved company's technology and communication systems to improve

efficiency and accommodate customer needs.

Training

. System selling with T.R.U.S.T.

. BDR Class/Training Wall 1: Technician to Entrepreneur

. Fujitsu Ductless Heat pump Sales and Training classes

. Mitsubishi Diamond Design Seminar certified.

. Mitsubishi Technical Sales Training and Northwest Ductless Heat Pump

Project/Mitsubishi Training

. Rheem factory tour. Rheem sponsored classes and seminars.

. Uponor radiant hydronics and design.

. Geo-Designer Software & Geothermal HVAC system training through

Climate Master & Carrier.

. Completion, training and certificate of EMT-B & Firefighter-1 class

through Snohomish County Fire District 5.

. Nationally certified Emergency Medical Technician

Notable Projects

. Geothermal & forced air systems installed in a large custom home for

a Microsoft executive.

. Designed, coordinated, and managed multiple project & installations

of new & existing HVAC systems for many residential homes.

. Project management of installation for new HVAC system in a "dust

free" positive pressure space in a manufacturing facility in

Mukilteo, Washington.

. Project management of HVAC system installation for St. Matthew

Catholic School in Seattle, Washington.

Todd Torell

2

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