Human Resources Manager

Profile

Experienced Executive Administrative Professional with more than nine years

administrative support experience. Account Payable and Accounts Receivable

Management. Outstanding multi-tasking and communication skills, technically

savvy, and knowledgeable of various business functions. Proven ability to

communicate professionally with all levels of management with a track record of

meeting deadlines and exceeding the expectations of management, internal

personnel, and external clients. Seeking a challenging opportunity to enhance

my knowledge, and leadership skills, both functionally and technically while

becoming a true asset of an organization.

Experience

Client Services Manager, Carr Workplaces October 2011 - Present

Direct and execute administrative services for an average of 70-75 in-house

executive clients and 125-150 virtual clients.

Plan and organize meetings/events for 100% of client portfolio; Administrative

support including preparing reports, memos, and presentations with the use of

Microsoft Office for Windows and Mac OSX.

Front Desk with direct face-to-face interaction, and Switchboard support;

processing calls for 200-250 clients utilizing a multi-directory platform, and

web based messaging.

Manage all in-house client accounts, invoicing, and client issue resolution, to

include AP / AR Management.

Responsible for all business operations and facilities management.

Responsible for coding invoices and corporate correspondence, maintaining

several databases and applications to track client information, and vendor

data.

Responsible for operational management to include ordering supplies for center

and 70-75 clients within specific defined budgets. Manage vendor

relationships, contracts and renewals.

Demonstrate consistently strong organization skills and ability to prioritize

day -to-day operations with minimum supervision.

Associate - Recruiting & Retention, The Talmadge Group, Inc. August 2009 -

October 2011

Directed the recruiting department for federal and commercial clients on a

contractual, and full-time basis.

Exceeded monthly quota expectations required by Account / Project / Program

Managers.

Traveled 35% nationally to client sites maintaining client and employee

relationships for federal and commercial clients.

Assisted with planning company-sponsored events for candidates, employees, and

federal/ commercial customers.

Sourced candidates for permanent and contract based opportunities for Federal

and Commercial clients.

Maintained confidential employee and client data within the Applicant Tracking

System (ATS) StaffXL/BrightMove.

Conducted virtual (web based), telephone, and face-to-face interviews, and

direct the overall firm developed interview process.

Directed and conducted the on-boarding process for employees; following federal

required guidelines, and word directly with the Facility Security Officer to

process Federal mandated security clearances.

Managed the duties of the firm's Research Assistant including meeting required

staffing requirements, scheduling, and assist with the data research process.

Overseen Operational and Administrative duties to include proofing / editing

internal and external communications, timesheet management of employees, and

also client nurturing.

Worked directly with the Marketing Manager to build relationships of clients to

create new accounts exceeding required monthly quota.

Client Services Coordinator - Carr Workplaces

September 2008 - July 2009

Directed, and executed direct Coordinator services for an average of 40-45

in-house executive clients; and 25-30 virtual clients.

Worked directly with the General Manager, and Operations Manager. Responsible

for opening, and closing the center for business operations.

Conducted prospective client tours of the center and prominent 191 Peachtree

Towers, and maintained data within SalesForce.

Executed and maintained all business operations including coordinating client

service requests directly with property management.

Coordinated client and Carr related projects on an ongoing basis: Creating

PowerPoint presentations, Excel Spreadsheets, and Word documents, Company and

client sponsored newsletters, informational postcards, client policies and

procedures, and client manual.

Responsible for complete new client set-up: Conducted client orientations;

prepare client offices to make it "move-in" ready; including programming of

data connections, voice and fax lines with the use of a DOS system. Also

maintained client user database for services incurred for accounting purposes.

Prepared prospective client communications that included updating center

information for multiple office locations, and also maintained data and

maintenance of SalesForce for inputting prospective and current client data.

Worked directly with Corporate Accountant to maintain and process billing for

various in-house accounts including Aramark, Office Depot, Xerox, and Pitney

Bowes. Also responsible for maintaining overall company inventory.

Human Resources-Office Services Assistant - Facility Group, Inc.

June 2005 - May 2008

Directly served as an Assistant to the EVP of Human Resources and Community

Affairs; Corporate Recruiter; Benefits Coordinator; and Corporate Event

Coordinator.

Acted as a primary backup to the Corporate Receptionist, and Postal

Distribution Specialist. This entailed assisting in the operation of the main

switchboard, and the distribution of company documents.

This position served as a first point of contact establishing relationships

amongst various vendors. Placing new orders and maintaining the allotted budget

for all national offices.

Compiled new initiatives and also organized and conducted new employee

orientations, as well as conducted interactive training sessions for internal

employees nationwide.

Arranged business travel, and maintained calendars for all Human Resources

Executive staff.

Responsible for maintaining and filing confidential employee and client

information as required by firm's information management security standards.

Monitored and managed various Outlook calendars, competed expense reports, and

maintained the company's Community Contributions Budget.

Responsible for the migration of confidential employee and client data into new

Human Resources Database - iVantage for all national offices.

Served as first point of contact for employees, vendors, and corporate

partners.

Overseen and developed initiatives for New Employee Orientations, and the

on-boarding process for new hires.

Responsible for the off boarding process of exiting employees working closely

with Benefits Coordinator and Vice President of Human Resources.

An active liaison between various executive departments including: Human

Resources; Engineering; Marketing; Finance; Construction; and Project

Management.

Education

Savannah State University January 2004 - December 2006

Savannah State University, College of Business & Administration

Skills

Technical Abilities

Operating Systems: Windows, Mac OS X

Application and Database: Microsoft Office (Windows / Mac), Word, Excel,

PowerPoint, Outlook, iVantage (ATS), SalesForce, MorningStar, Nexus Payables,

Center Charge, Cisco Jabber

Voice and Fax: Voice/Fax line programming (DOS based, TN, Meridian Voicemail)

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