Customer Service Manager

MANDY SOKOL

***** ** *** ******* **. ( Hobe Sound, FL 33455 ( 772-***-**** (

**********@*****.***

PROPERTY MANAGEMENT

Highly motivated, innovative, and performance-driven property management

professional with upwards of 13 years of relevant experience. Utilize

superior organizational skill to ensure that property needs are maintained,

while upholding client standards. Accountable and detail oriented

professional with the ability to be productive and focused in pressure

filled situations. Innovative and reliable individual with proven ability

to achieve organizational goals while displaying effective multi-tasking

and time management skills. Excellent analytical skills with keen attention

to detail, ability to analyze situations, and research information to

develop sound and ethical solutions. Enthusiastic individual and an

excellent communicator recognized ability to establish and maintain

effective working relationships across cross-functional teams and diverse

individuals at any levels.

Core Competencies

Property Management ( Maintenance ( Client Management ( Process Improvement

( Vendor Management ( Customer Service ( Collections

PROFESSIONAL EXPERIENCE

Cleaning Services of South Florida Inc. ( South Florida

2012 - Present

President

Provide residential and commercial cleaning services. Currently maintain

Lost Lake Golf Club as a client. Ensure business operates in an efficient

manner, and exceed client expectations. Manage staff and provide cross-

functional support. Business cleaned, performed small repairs, changed

light bulbs and maintained contact with course maintenance manager.

David Anderson ( Palm Beach Gardens, FL

2008 - 2013

House Manager

Oversee and maintain three multi-million dollar homes in Palm Beach

Gardens. Facilitate all cleaning, landscaping, pest control, window and

pressure cleaning activities. Manage annual scheduled maintenance for A/C

units, roof, paver inspection, sealing, carpet, tile, and marble cleaning.

Schedule appointments as necessary for all repairs required within and

outside of homes. Prepare property for property's business clients.

Maintain records (files) of all maintenance and repairs of the properties.

Prepare invoices regarding scheduled repairs and various expenditures. Act

as a liaison and coordinate with the owner, builder, and habitat for

humanity with the deconstruction of one of the properties. Managed interior

decorating for one of the properties.

Key Highlight:

Provide administrative support to property owner's home business, including

mail collection, routing, as well as check collection, and depositing.

Engage vendors to negotiated prices ror repairs, acting as a liaison with

each respective vendor. Maintained

Carmine and Sheila Giardini ( Hobe Sound, FL

2000 - 2008

House Manager

Maintain oceanfront property, ensuring that appropriate maintenance

measures are implemented to combat potential salt air issues. Assisted with

all pet related responsibilities while client was out of town. Directly

managed re-model project of property. Facilitated all scheduled maintenance

andreapirs, including cleaning, landscaping, pest control and various other

initiatives.

KeyHighlight:

Negotiated prices with contractors for repairs, and acted as a liaison with

each respective vendor. Maintained thorough and organized invoice files.

Detailed Cleaning Services Inc. ( South Florida

2006 - 2008

President - Residential and Commercial Cleaning

Directed daily operations of company that had multiple residential accounts

accounts, both for year-round contracts and seasonal contracts. Provided

seasonal services that watched client homes while away on vacation.

Inspected home weekly and made appointments with contractors if repairs

were needed or if there was a pending hurricane storm. Business cleaned,

performed small repairs, changed light bulbs and maintained contact with

course maintenance manager.

Contact this candidate