Customer Service High School

Angela R Summers

**********@*****.*** ** MULBERRY ST 513-***-****

Cincinnati, Ohio 45202

WHO I AM

Strongly self motivated individual who enjoys a challenge and achieving goals.

Always energetic and enthusiastic when opportunities to learn new skills arise.

Adaptive Team Player

Detailed oriented with strong organizational skills

Responsible, Reliable and friendly

I’m also a person who finds work to be interesting and satisfying.

EXPERIENCE

FedEx Office

51 E 5 Street

th

Customer Service Coordinator March 27, 2012 – November 2012

Demonstrated consultative behaviors in a retail environment to understand each customers

individualized needs

Coordinated activities in the center

Provided pricing and product information while recommending appropriate products and

services

Center Consultant November 2012 – Present

Ensures confidentiality of customer data and carefully handles documents, media and

packages

Consistently delivers a positive customer experience to all customers, utilizing consultative

skills to anticipate and provide solutions

Works with management to reduce company cost/waste and to optimize profitability in

areas of responsibility

Completes required financial paperwork and assist with financial reporting including daily

sales, close outs, and bank deposits

SUBWAY 420 Walnut Street

Crew Leader February 2006 – March 2012

Shift scheduling

Task delegation

Food prep

Inventory management

Sandwich artist

SKILLS

Operating and maintain a wide variety of equipment

Managing complex projects

Completing assigned task based on priority

Communicating effectively with customers, vendors and co workers

The ability to function in a fast paced environment, under substantial pressure

EDUCATION

Southwestern College of Business

2

October 2010 Associates Degree in Business Administration

Dean’s List 6 semesters

Remedial Math Tutor

Student Services Representative

Withrow International High School

IB Program (Spanish and German)

Student Council 4years

Future Leaders of America (FTA) President 3years

REFERENCES

Available upon request

3

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