Senior Merchant Accounts Receivable Rep.
Resume:
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Houston, TX 77068
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An opportunity in a career whereby acquired experience can contribute along with the chance for
advancement, responsibility and financial stability.
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I would be an asset to your organization with over 20 years of successful financial services and leadership
experience. Ability to effectively handle multi-task responsibilities with minimal or no direction from
supervisors. Solid communication, interpersonal, time management, organizational, detail oriented, and
problem solving skills. Energetic and goal oriented to benefit organizational performance and growth.
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1984 – 1988 Associate Degree, Southern Technical College, Lafayette, LA
1978 – 1979 One year, University of Southwestern Louisiana, Lafayette, LA
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2009 – Present Senior Merchant Accounts Receivables Specialist, First Data Corp., Houston, TX
Manage all aspects of receivables for delinquent accounts with collection efforts to recoup
losses. Includes timely review, processing & resolution of all discrepancies for
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reinstatements, 3 party agency recalls, waivers / reversals of erroneous charges, release of
reserves and resolution of internal & external email escalations. Use of skip tracing skills to
locate and contact debtors. Contacting debtors with rejected items by phone, mail or email.
Communication with Director as needed.
Dialer Collector
Collection procedures for delinquent low risk accounts in a high volume, inbound and
outbound call center.
2004 – 2009 Inventory / Purchasing Manager, Home Health Store, Tomball, TX
Maintain both warehouse and office inventories; obtain efficient, lowest cost procurement of
inventory, equipment and supplies in a timely manner; process purchase orders and returns,
includes payment of invoices and discrepancies in accounts payable; receive all items
shipped to the Company and prepare all items to be shipped from the Company on a daily
basis; place all items received for stock into their appropriate locations on a daily basis.
Accounts Receivables / Biller / Collector, Home Health Store, Tomball, TX
Responsibilities and duties included: Private insurance verification with some Medicare and
Medicaid; request required information including letters of medical necessity,
authorizations, prescription; manual or electronic processing of reimbursement claims and
follow up; collection of primary and secondary claims; review of payment inaccuracies and
timeliness thru contract research are appeals; investigate delinquent private / self pay
accounts.
2001 – 2004 Collections / Reimbursement, Tulane University & Clinic, New Orleans, LA
Performed contract and collection functions; evaluated accounts and determined payment
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based on managed care and other 3 party contracts; collected delinquent and incorrectly
paid accounts, reviewed, researched, followed up and resolved disputed charges and
payment amounts by written appeals process; experience in recording and posting payments
in cash management system.
1998 – 2001 Collector, Medical Center of Southwest LA, Lafayette, LA
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Performed collection procedures focusing on 3 party and self pay collection from beginning
to end stage of delinquency; arranged review of any disputed charges; followed up on
complaints of service; researched, explained and resolved all patient inquires.
1989 – 1998 Collections Lead to Team Managers, Sears Credit Central, New Orleans, LA
Initial responsibilities included assisting manager with hands on development of training of
associates. Later responsibilities included: providing leadership for as many as 60 associates
but also a delegating and empowerment administration; hiring and scheduling associates;
managing associates roles and performance standards including written performance
appraisals, development plans for each associate using diagnostic reports as a tool and
appropriate training.
Collector I to Senior Collector, Sears Credit Central, New Orleans, LA
Performed collection procedures for low risk accounts base at 1-5 months delinquency. At
the senior level, high risk accounts base collection procedures included writing off end stage
delinquency, bankruptcy claims, fraud and hardship cases; extensive skip tracing technique
experience.
Contact this candidate