Project Manager Customer Service

Kevin P. McHale

Mobile: 216-***-**** **** Forestview Dr.

Strongsville, Ohio 44136

Email: *****.*.******.*@*****.***

Summary of Qualifications

A LEED certified individual with extensive management and entrepreneurship experience. Executing from a broad base of

leadership, business, and technical know how, I have demonstrated proven ability to excel in key areas of business that

include operations, sales, customer relationships, strategic and financial planning, project management, training, and labor

management in a union environment.

Professional Experience

Johnson Controls, Inc.

• Independent Contractor December 2013 Present

o Managed preventive and corrective maintenance activities and equipment controls validation at Janssen

Pharmaceutical / Ben Venue Laboratories for their latest end to end drug production cycle

o Responsible for compliance with national and local codes and regulations (fire and life safety, environmental, FDA,

EMA, etc.) as well as overseeing government agency inspections.

o Implemented and oversaw safety programs in conjunction with client specific safety requirements, and actively

promoted working safely and the importance of safe work practices.

o Accountable for identification of Capital Improvement and Repair Maintenance projects totaling $500K.

o Managed provider service contracts and ongoing RFP process to ensure best pricing and service levels.

o Prepared and delivered performance reviews, as well as coaching & mentoring to develop employees

• Senior Operations Manager 2010 – November 2013

o Managed the strategic operations of all Key Bank facilities nationwide (800 Branches; 2.7 million square feet) to

ensure the operations, maintenance, and management standards of the contract were met in a cost effective, safe, and

efficient manner.

o Led a team of four territory managers and 39 field techs nation wide by providing clarity of vision and expectations,

coaching and performance feedback, and facilitating alignment of the team and partners.

Team was responsible for successful completion of approximately 3,000 work orders per month

o Focused on direction of financial, contract, and customer strategy in partnership with client leadership while also improving

account level KPIs and increasing Customer Satisfaction Index scores

o Managed approximately $1 million in capital projects, equipment replacement, minor retrofits and enhancements,

and efficiency initiatives.

o Tracked and analyzed budgets of capital and maintenance projects and made recommendations for action to Key

Bank Operations management based on results, as well as assisting in bid reviews and forecasting for new budget

items totaling approximately $2 million

M.W.Mielke, Inc. 2009 2010

• Service & Small Projects Manager

o Managed multiple mechanical projects simultaneously in the Greater Cleveland / Akron region.

o Produced estimates for mechanical and piping projects, resulting in over $300,000 in additional revenue.

o Developed tools and methodologies to encourage higher productivity and profitability.

o Improved operational efficiency which resulted in a 37% growth in revenue in FY2010.

o Implemented new customer service strategies, leading to increased customer satisfaction and new opportunities.

Avon Plumbing & Heating (dba Roto Rooter) 2005 – 2008

• Owner, General Manager

o Owned and managed the day to day sales and operations of a million dollar plumbing franchise.

o Organized operations to secure and deliver services to both new and existing market segments in order to increase

market share, drive return business and customer satisfaction, revenue and profitability.

o Executed new business strategies to achieve P&L targets and ROI, while exceeding corporate set sales goals.

o Defined and designed marketing programs and promotions to increase sales and customer loyalty.

o Hired and developed a high performance team through organizational management, training, and joint

accountability.

Reliance Mechanical Corp (Exelon) 2002 2005

• Vice President, General Manager of Service

o Trained & developed a successful service team consisting of a service manager, four salesmen, and 24 field

technicians, as well as office support staff.

o Increased gross profit margin 6% from previous year by:

• “Right Sizing” departments

• Implemented new vendor buying relationships

• Developing and Executing new strategic market planning

• Implementing new sales tracking tools

o Improved service billing procedures which reduced Accounts Receivable cycle time and resulted in the collection of

over $300,000 in receivables which were in excess of 12 months past due.

o Restored employee confidence in company after major leadership and ownership transition

Additional Experience (Details available upon request)

Roth Brothers (First Energy) 2000 2002

• Project Manager, Estimator

McHale Mechanical, Inc 1993 2000

• Owner, Vice President, Service Manager

JOPA 1990 1992

• HVAC Controls & Service Technician

The Smith & Oby Company 1981 1990

• Apprentice, Journeyman, Project Manager

Education & Certifications

• LEED Green Associate Certified 2013

• American Builders Council Level 1 HVAC Instructor 2009

• State of Ohio HVAC Contractor’s license 1996

• St. Ignatius High School 1979

• Continuing Education:

o Cleveland State University

o Cuyahoga County Community College

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