Customer Service/ Benefits Specialist
Resume:
Clarissa L. Jones
Raleigh, NC 27601
**********@*****.***
Summary
• 10+ years experience with MS Office: Word, Excel, PowerPoint, Outlook
o 5 years experience creating and managing healthcare databases in Excel
• 6 years data entry and management experience
• 5 years as a Project Support Analyst in human resources and health care industry
o Familiar with medical terminology
• Detail and people oriented, working well independently and in teams
• Self-motivated and able to manage multiple tasks under pressure
• Excellent problem solving skills
• Dedicated, enjoys challenging and rewarding experiences
• Highly adaptable
• Accustom to working remotely/virtually
•
• Education
• University of North Carolina at Greensboro Greensboro,
NC
• Bachelor of Science, Psychology 2007
•
• Professional Experience
• Affiliated Computer Services, Xerox HR Solutions, LLC Cary, NC
• Benefits Specialist/ Project Support Analyst Aug 2008 –
Present
• Assisted client’s new hires with enrollment into health and wellness plans
and pension benefits
• Explained health and wellness plan offerings
• Assisted former employees with retirement process
• Researched and answered inquires from current and former employee;
written and verbally
• Assisted clients with contacting insurance carriers for claims processing
and prescription orders
• Assisted retirees with enrolling in Medicare Advantage Plans
• Trained and coached representatives how to present information to client
employees
• Assisted in creating training documents for new customer services
representatives
• Traveled to other company locations to train and support new hires
• Coordinated data and information for reports
•
Guilford County Schools Greensboro, NC
School Based Testing Coordinator Mar 2007 – Jul 2008
• Responsible for coordination and supervising the school based implementation and
administration of statewide and local district testing programs
• Attended multiple trainings to become familiar with each required test
• Trained school staff to administer test to designated students
• Administered required tests to designated students
• Supervised and coordinated activities for teachers and administrators during annual training
seminars
• Clearly communicated objectives for all required test to all teachers and administrators
• Addressed all questions from training program participants
• Assumed ownership of all training program initiatives
Citigroup Greensboro, NC
Customer Services/Sales Representative Aug 2006 – Mar 2007
• Effectively managed a high-volume of inbound and outbound customer calls
• Gathered and verified all required customer information for tracking purposes
• Accurately documented, researched and resolved customer service issues
• Referred unresolved customer grievances to designated departments for further investigation
• Met or exceeded service and quality standards every review period
Contact this candidate