Sales, Claims, Customer Service
Resume:
Brock Hanson Evans, DIA, DHP
*******@*****.***
OBJECTIVE Sales Rep, Marketing Rep or Account Manager Position
SKILLS Excellent verbal and written communication skills necessary to run a small business;
sales, retail, customer service experience, marketing, social media; Microsoft Word,
Excel, PowerPoint; Solve 360, InXpress, Drupal; Microsoft Windows, Mac OS X; DOCS,
ARDIS, AWD, FastTrack, Outlook; Salesforce, Sales Genie, Quote Engine (QE); fast
typing skills (83 WPM)
EDUCATION University of Georgia, Athens, GA
Grady College of Journalism and Mass Communication
Franklin College of Arts and Sciences
Degrees: Bachelor of Arts in Journalism and Bachelor of Arts
Majors: Telecommunications and Religion (double-major)
RECENT Sales Specialist January 2014 to Present
EMPLOYMENT Lincoln Financial Group
After excelling in my role as a Disability Benefit Specialist, I was promoted to Sales
Specialist in the Atlanta sales office. My primary responsibilities inc lude quoting all
l ines of coverage for groups ranging from 25 to 100 lives. This requires accurate
interpretation of inforce policy documentation and plan design requests from brokers. I
research the group and their quote history with Lincoln, set up plan designs in our
system and rate the quotes or send them to underwriting. Many times I am asked to
provide strategic discounting and send proposals to brokers on behalf of the marketing
reps and Sales Coordinators. I track the cases using Salesforce for the reps throughout
the life of the quote until it sells. I am also charged with ordering all office supplies and
managing the inventory of our marketing materials. This role demands critical thinking,
strong interpersonal skills and the ability to prioritize work and rush requests. I work
s pecifically on behalf of our reps and sales support staff; therefore I am required to be
professional, courteous and timely in my communications with customers in order to
grow and deepen business relationships.
Long-Term Disability Benefit Specialist 2012 to 2014
Lincoln Financial Group
I gained valuable client management and insurance experience through training,
mentorship and job shadowing. I interfaced daily with both internal and external
c ustomers including c laimants, employers, HR managers, brokers and attorneys. My
primary role was to manage the adjudication and payment of short -term and long-term
disability claims in addition to providing support and assistance to customers. In my
f irst year I was asked to serve as first impression consultant to guests visiting the office,
manage special National Account groups and provide job shadowing for new hires.
Additionally, I was also asked to help promote LFG at the UGA career fair where I was
recruited. I exceeded my position expectations and was consistently a top performer in
regard to metrics, customer service and quality audits. Most importantly, I developed a
reputation as a dependable employee always willing to assist others.
Customer Service Representative and Web Administrator 2010 to 2012
Great American Days, Alpharetta, GA
As a CSR I handled incoming phone calls to set up, book, and take payment for a wide
variety of experiences including hot air balloon rides, sky diving, spa treatments, racing
adventures and more. Additionally, I managed all aspects of specific key accounts
including invoicing, scheduling and client relations. As web administrator I used
multiple database systems to manage the company’s website and back office. I
as sisted with social media for the company including Facebook, Twitter, Pinterest and
other online marketing and media outlets. This position required me to process
purchase orders, track clients, make telephonic and Internet sales and most importantly
provide excellent customer service. The job demanded strong communication and
quick typing skills in addition to the usage of multiple programs to process orders,
s ervice clients and manage web content.
Professional Musician 2005 to Present
Be Music Productions, LLC
I have been a self-employed musician and music producer for the past nine years since
graduating college. As operator of a small business I have performed all scheduling,
accounting and tax work in addition to networking and marketing myself and other
artists. I have traveled with bands and artists up and down the eastern United States as
a hired drummer playing at various venues and colleges. Currently I primarily contract
with churches and youth groups in Georgia. Additionally, I teach private music lessons
and produce songs for bands and songwriters from my home music studio.
COLLEGE Production Intern Summer 2005
EMPLOYMENT Buckhead Church, Atlanta, GA
I learned how to work cooperatively to create relevant student environments
Sales Associate Summer 2004
American Eagle Outfitters, Atlanta, GA
Customer service, communication skills, sales experience
Counselor/Golf Instructor Summer 2002
Perimeter Church, Duluth, GA
Human Relations, organization skills, discussion facilitator
HONORS AND Coach of the 2013 Lincoln Financial Group co-ed softball team
ACTIVITIES Volunteer on the LFG Atlanta Claims office United Way committee
HOPE Scholar
Who’s Who of American High School Students
National Honor Society
Contact this candidate