Customer Service, Sales, loans, collections, mortgage
Resume:
STEPHANIE SHEPPARD
*********@*****.***
**** **** ****** *********, ** 41016
OBJECTIVE:
To obtain an upgrading position that gives me stability and enables me to show my experience and skills. To be
able to learn and grasp new things to expand my knowledge. To be in a rewarding position that has room for
growth.
EXPERIENCE: SEMC FEDERAL CREDIT UNION
Edgewood, KY September 23, 2013-April 23, 2014
New Account Specialist
Loan processor-gather & ask all the necessary information to process a loan & send to underwriter.
Answer phones, scan, fax and email
Help members that came in the lobby that wanted to open new accounts or get a loan.
USBANK
Cincinnati, OH December 2009-April 2013
Credit Bureau Specialist-November 2012-April 2013
Research & resolve credit disputes received online.
Answer incoming calls in regards to starting a dispute or giving updates.
Post-Foreclosure Specialist March 2012-November 2012
Research and gather documents to build files for auditing
Relationship Manager - October 2011-March 2012
Make weekly calls to our mortgage borrowers who are interested in HAMP Modification.
Take incoming calls from my borrowers who have questions about their modification.
Review borrowers mortgage loans & ask questions to see if they are eligible for modification.
Universal Banker (Madison Road Branch) January 2011-October 2011
Provide great customer service in person and on the phone.
Open checking & savings accounts, loans & credit cards for customers.
Gather necessary paperwork needed to close a loan.
Assist on teller line as needed.
Consistently meet sales goal.
Lease/Loan/Personal Banker (24 hour call center) December 2009-January 2011
Received back to back calls in 24 hour call center.
Helped customers resolve issues when they called in to us.
Opened checking and savings accounts, credit cards and loan referrals over the phone.
Consistently meet sales goal.
EDUCATION:
Southwestern College Brown Mackie College
Massage Therapist Certificate Paralegal Degree
President's List Deans Honor Roll & Deans List
January 2008-March 2009 November 2004-August 2006
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