Customer Service Manager

Ying Tan

**** ************ *** **. *** ***

Cell :407-***-****

***********@***.***

PERSONAL PROFILE

Experienced and innovative manager with sophisticated sales, customer service and

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business administration skills.

Hard working, high personal integrity, and able to relate to and create trust in all.

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Confident and persuasive team builder, able to motivate and communicate to

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achieve exceptional business performance.

Dependable and reliable in supporting and enabling team effort to produce genuine

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long term sustainable development.

Adaptable, flexible and personal goals of staff, suppliers and customers.

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Fluent in Chinese ( Mandarin, Cantonese ) and English

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Computer Skills : Proficient in Microsoft Office (Word, Excel), Outlook,

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PowerPoint, ACDSee,NAV (Microsoft Dynamics Navision ) and Date Base. Basic to

Photoshop and Adobe

EMPLOYMENT EXPERIENCE

IC INTRACOM USA

550 Commerce Blvd. Oldsmar. FL 34677

Product Manger Jan 2014 – Jul 2014

Main Products : Laptop/Tablet/Smartphone Accessories

• Managing the company’s new and current products and developing strategies.

• Developing strategies and categories.

• Manage and create the complexity of valuable new and current product lines.

• Lead commercial negotiations with vendors.

• Focus on maximum business value from a product. To achieve products best

performance.

• Provide recommendations on pricing strategies which will enhance a new product

profitability.

• Support overseas’ branches’ request of products.

• Oversee sourcing contract negotiations for goods and services.

Discuss new products’ concepts and strategies with the company marketing team to

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ensure products in the right channel.

Support both retail and wholesale channels with product assortment

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recommendations, price positions and product strategies .

Attend trade shows, seminars and marketing conferences.

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Manage products’ information and data in database and the Cloud.

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Silver Moon Creations Inc

130Keyes Ave, Sanford, FL 32773

Sourcing Specialist Sep 2012 –Jul 2013

Main Products: Fashion/Body Jewelries, Bags, Promotional giftware

• Globally sourcing, specially in Asian ( China, Korea and Thailand )

• Manage and create process to select and manage valuable vendors

• Lead commercial negotiations with suppliers

• Establish contract terms and conditions

• Manage and maintain the metrics that measure buyer performance

• Work with Art Dept to provide and develop more new styles

• Manage supplier performance with input from relevant areas such as quality and

planning

• Contribute to implementation planning and change management initiatives

• Oversee sourcing contract negotiations for goods and services .

• To establish and keep the reliable relationships with global vendors.

• Update and maintain the information and data in NAV

Masteryear Yangjiang Ltd

1/A No. 52 Dongfeng Yi Road, Yangjiang, Guangdong

China 529500

Exporting Dept. Manager Dec 2001 – May 2012

Main Products: Convey /V belts, Hardware, Kitchenware, Household, Giftware

Sourcing and resourcing nationally and internationally

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To establish and keep the reliable relationships with global buyers and vendors

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To compare, analyzes and negotiate the quotations based on the different qualities,

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terms

• To design and implement high value procurement strategies

Providing services of Wholesale, Customs and Logistics to overseas clients.

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To represent the company the professional trade fairs

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Global marketing and B2B

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• To Supervise, evaluate supplier Chains

To supervise the operation team on related activities, QA and QC etc.

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Attend trade shows, seminars and marketing conferences.

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Yangjiang Native Produce Import & Export Corp.

No. 26 Dongfeng Yi Road, Yangjiang, Guangdong

China 529500

Exporting Dept. Assistant Manager Mar 2000 Nov 200 1

To provide Professional customer services and international communication.

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To handle Internal Communication and Secretarial Supports to Clients

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To co operating orders and contracts with the operation team and local suppliers

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To find and establish potential valuable vendors

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To establish and keep the reliable relationships with global buyers and vendors

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EDUCATION

Name of Institution: GUANGDONG UNIVERSITY OF FOREIGN STUDIES

Address: NO. 2, BAIYUN DA DAO BEI, BAIYUN DISTRICT, GUANGZHOU, CHINA

Course of Study: INTERNATIONAL BUSINESS (JUNIOR COLLEGE, SELF TAUGHT)

Dates of Attendance: 1998 2000

Name of Institution: GUANGDONG FOREIGN TRADE SCHOOL

Address: NO.128, LONGDONG DONG RD, TIANHE DISTRICT, GUANGZHOU, CHINA

Course of Study: FOREIGN TRADE BUSINESS

Dates of Attendance: 1994 1997

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