Customer Service Real Estate
Resume:
BERNARD M. JONES JR,
Paterson, New Jersey 07514 Phone: 973-***-****
Email: *********@*****.***
OBJECTIVE
A career opportunity in the PROPERTY MANAGEMENT( Residential/Commercial) field that’s
requiring an effective communicator and team leader with excellent tenant relations skills and the
proven ability to drive revenues and deliver bottom line results. Familiarity with New York City
Department of Buildings requirements and processes and New York City building code.
SUMMARY
Effective planning, management and organization skills.
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Ability to successfully manage multiple priorities and assignments.
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Possess effective presentation, verbal and written communication skills.
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Proven capacity to approach and solve problems effectively and creatively.
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EXPERIENCE
November 2012-Present Premier Brokers RE LLC West New York, NJ
Commercial Real Estate Agent
Provide financial information and analytical data to the potential buyer or seller.
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Leasing over 600 apartments for 3 different property management companies.
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Show property that will be utilized for strictly business purposes.
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Ensure all paperwork is properly filled out.
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Have all properties inspected thoroughly and identify possible repairs.
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Compare properties with similar properties to determine fair market price.
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Work with loan officers, attorneys, and agencies to complete purchase.
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Shows and leases apartments, condominiums, homes, or mobile home lots to prospective
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tenants: Interviews prospective tenants and records information to ascertain needs and
qualifications.
Accompanies prospects to model homes and apartments and discusses size and layout of
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rooms, available facilities, such as swimming pool and saunas, location of shopping
centers, services available, and terms of lease.
Completes lease form or agreement and collects rental deposit.
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November 2011-Present Forever Healing Home Health Services Dumont, NJ
Executive Director
Responsible for managing expenditures and overseeing branch budget, ensures
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appropriate, accurate & timely A/P, A/R, payroll and billing procedures.
Identifies and develops ongoing relationships with agencies, corporation and civic groups
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to maintain liaisons for the promotion of public awareness and understanding of the
agency.
Monitors compliance with Federal and State regulatory agencies, complies with local,
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state and federal standards, laws and regulations in order to maintain office’s licenses and
certifications
Ensures growth & profitability of the company through the responsible use of company
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resources and educating the community to our services.
Recommends and participates in formulation of the organization’s goals, objectives and
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related policies.
April 2008 – November 2011 B&M Property Management LLC Wayne, NJ
Senior Property Manager
Maintained all resident files in complication with Section 42 LIHTC program and
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Section 8.
Prepare annual budgets totaling $1.3 million for two buildings, year -end reconciliations,
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and year end accruals.
Managed a residential portfolio consisting of 427 units (287,150sq ft.). Generating over
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$2.9 million in annual revenues.
Supervise and coordinate construction projects( capital improvements and tenant fit-up)
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subcontractors, vendors, and maintenance staff.
Communicated regularly with tenants, contractors, vendors, and maintenance staff.
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Responsible for leasing apartments that turnover and coordinating move-in/ move-out
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process.
Reduced accounts receivable for each property to 1.5% of total rent roll and operating
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expenses by 15% while maintaining the same quality of customer service at the
properties.
Monitor accounts receivables; approved accounts payables, cash flow analysis,
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accounting reports and legal actions.
July 1996 –April 2008 Paterson Community Health Center, Paterson, NJ
(Aug 2002 – April 2008) Site Manager
Managing satellite center at Broadway (5,943.00sq ft) as well as a staff of 37.
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Manage Patient flow activities including telephone reception, transportation,
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registration and medical records coordination.
Manage Facility and Grounds, including maintenance and repair of facility.
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Fulfill all reporting requirements, as required by CEO to ensure management
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accountability.
Assisted the CEO in managing two health care centers while directly managing the
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billing department.
Responsible for Supervising a staff of 81 employees which consisted of exempt
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and non-exempt employees.
Assisted the CEO in payroll for 81+ exempt and non-exempt employees.
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Generated $300k weekly billing claims for submission to insurance carriers.
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Evaluated the training needs of the staff and identified opportunities by which the
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company can reduce expenses while minimizing exposure to losses.
(July 1996 –July 1998) Assistant Site Manager
Prepared daily and weekly reports for the CEO and CFO.
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Provided collaborative leadership and direction to the billing/accounting department,
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focusing on reducing the number of delinquent claims.
Compiled statistical data, ensured adequate work coverage, and provided feedback to
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staff and upper management.
August 2007 – June 2008 Holy Name Hospital, Teaneck, NJ
Supervisor of Environmental Services (Night Job)
Supervision of housekeeping, transport and linen/laundry departments staff of
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52 employees, for a including weekly scheduling of work assignments
Responsible for orientation and on-the-job training for new hires and
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maintenance of personnel records
Daily inspection rounds for a 361 bed acute care medical center covering each assigned
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area to observe staff at work and insure that all rules and procedures are followed,
especially those involving safety and environmental concerns.
EDUCATION
Shaw University Raleigh, NC
Bachelor of Art - May 2002
OTHER QUALIFICATIONS
Commercial Real Estate Certification TDOGS- June2011
Property Management Certification Bergen Community College – May 2009
Management Plan Skills Assessment Certification AMA Association-June 2006
Licensed New Jersey Real Estate Sales Person (Premier Brokers LLC))
Licensed New York Real Estate Sale Person (Currently in the Processes)
A Member of the National Association of Realtors- June 2010
Residential Property Management Certification BCC (49hr) - May 2011
Proficient in Microsoft Word; PowerPoint: Excel; Healthpro; Genesis Time Management; Land
Lord Max: FHA Software: Rez Ovation GT: Section 8 and Low Income Housing Tax Credit.
REFERENCES AVAIALABLE UPON REQUEST
Contact this candidate