Customer Service Administrative Assistant

Aminata Ka

*** ***** ***** *** **, Bronx, New York 10452 • 646-***-**** • *******@*****.***

Profile

Courteous, highly motivated, target driven and with exceptional multi tasking skills. Works well in organized, high stressed and result

oriented environment, individually or as part of a team. Heavily experience in customer service and employee relations. Fast learner with

attention to detail and a great ability to communicate completely at all levels. A passion for travel fuelled by an enthusiastic interest in

different world cultures and traditions. Known as a top seller with a keen ability to intuitively offer the best options to clients.

Now looking forward to making a career change as well as a contribution to an ambitious agency that offers a great training and

amazing service to customers.

Skills

● 8+ years of direct customer relations ● Detailed orientated with acute listening skill

● Excellent organizational skills ● Credit card handling and payment processing

● Bilingual in English and French ● Excellent in online search

● Computer proficiency ● Word processing and typing

● Excellent Telephone manners

Work Experience

February 2008 present

Applebee’s Bar and Grill

Neighborhood Expert server and bartender.

Responsible for orientation and proficient training of new hired servers or bartender.

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Taking orders from patrons for food or beverage and accurately entering orders into computer system for transmittal to kitchen staff.

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Interacting with guests to ensure that they are enjoying their meal and action to correct any problems.

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Explaining how various menu items are prepared, describing ingredients and cooking methods. Communicating with patron daily specials, preparing

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checks that itemized and totaled meal cost and sales taxes.

Exciding daily quota in sales of menu items on special.

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January 2013 November 2013

Applebee’s Bar and Grill

Shift Supervisor

Aminata Ka

106 Marcy Place Apt 1D, Bronx, New York 10452 • 646-***-**** • *******@*****.***

● Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write ups.

● Assign duties, responsibilities, and workstations to employees in accordance with work requirements.

● Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details.

● Resolve customer complaints regarding food service.

● Scheduling for servers

● Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

● Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.

● Analyzing information and evaluating results to choose the best solution and solve problems.

January 2012 April 2013

NDAW GROUP tax preparer and multi service

Administrative Assistant

Answering phone, relaying messages and making appointments.

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Filing, data management, drafting and editing short office memos

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Translating French documents to English

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Assuring the office is neat and organized and stocked with necessary tools for functionality.

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Data entry and also running office errands.

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Education References

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•College Of Allegheny County – 2004 biology •Reference available upon request

Contact this candidate