Customer Service Sales
Resume:
Adriano Grullon
Orlando FL *2837
*******.********@*****.***
Profile Experienced professional with a successful career in business development, sales
Summary forecasting, management and customer experience
Excellent at interfacing with others at all levels to ensure organizational goals are
attained
Proactive approach has resulted in achieving outstanding year over year growths.
Possess excellent interpersonal, analytical, and organizational skills.
Excellent within highly competitive environments where leadership and teamwork
skills are the keys to success.
Employment
Orange ( France Telecom), Dominican Republic 2009- April 2014
Sr. Business Analyst Operations Sales
Create quarter and annual sales forecasts to provide important information for
business decisions.
Responsible to design the business dashboards and balance score cards.
Charged with the responsibility of calculating the ‘sales executive’ commissions.
Motivating and inspiring employees by developing their careers and driving results.
Contributed and delegated route and sales objectives to team.
Orange ( France Telecom), Dominican Republic 2006-2009
Quality analyst Customer Service
Monitored and coached call center agents to assure highest quality of service at all
times
Developed client satisfaction survey and initiated mystery shopping strategies as
tools to measure business objectives and loss.
Orange ( France Telecom), Dominican Republic 2004-2006
Customer service representative
Provided an excellent customer experience consistently
Transform service transactions into sales opportunities according to customer needs
Tecnology Institute Las Americas, Dominican Republic 2002-2004
Technical installer network cables
Education UASD- Autonomous University of Santo Domingo
Bachelor Degree in Business Administration
Integral Training Solution, Santo Domingo DR
Business Analyst
Technical Skills Advance Excel, Office Pack, Visio, Business Objects, Cognos, CRM, Basic SQL and
SAP
Reference Provided upon request
Contact this candidate