Manager Customer Service
Resume:
Donna Martin
**** *** ***** ***** #***, Tampa, FL 33617
****************@*****.***
Objective Looking for an opportunity with a stable company
where I can advance in a career and utilize my
extensive customer service, renovation,
organizational and computer skills.
Employment Property Manager November 2008 -
River View Apartments Current
Greystar Management
Tampa, FL
Manager of 296 unit apartment community with city
and county Section 8 units
Handled scheduling of HUD renovations and apartment
turns
Coordinated all marketing and leasing efforts
Lead of Yardi to Onesite conversion
Took property from 62% occupied to 96% in 6 months,
while repositioning resident profile
Updating and correcting payroll thru ADPTimesaver.
Preparation of annual budget and implementation of
budget
Increased income by 105% through implementation of
additional fees and charges
2010 Bay Area Apartment Association Community
Manager of the Year
2011 Bay Area Apartment Association Community of
the Year
2012 Greystar Community Manager of the Year
Greystar Service Advisor and Transition Advisor
assisting with help desk tickets on Yardi and
Onesite.
HUD Reac training on inspections
Preparation and submitting of HUD Replacement draws
Organize, develop and facilitate monthly training
and staff meetings for team in order to exceed
operational goals and ensure compliance with
company principals and standards.
Effectively produce and distribute monthly
reporting packages and financial statements
directly to asset manager.
The coordinator for the Hillsborough County Sheriff
Department District 1 Apartment Coalition.
Worked with Sheriff Department to effectively
reduce crime by 80%.
Property Manager August 2007
Palm Grove Apartment -November 2008
Alliance Residential
Tampa, FL
Managed 244 unit apartment community with Section 8
units
Handled scheduling of renovations and apartment
turns
Coordinated all marketing and leasing efforts
Oversee all rent collections with Onesite and
Accounts payables via OPSTechnology and JDEdwards
Planned and oversaw the repositioning of the
property resident profile.
Preparation of annual budget and implementation of
budget
Worked with City of Tampa to reduce crime by 60%
Property Manager March 2006 - August
The Falls of Tampa Bay 2007
Apartments
CNC Investments
Tampa, FL
Oversaw onsite management of 240 unit apartment
community
Training of all new Managers, Assistant Managers,
and Leasing personnel on Onesite, company
procedures, and Fair Housing Laws for 8 properties
Assistant to Regional Manager in approving all
accounting month end functions and auditing
properties for discrepancies in cash flow
Directly responsible for turning around of
non-performing property to exceeding income budget
by 20% monthly
System and lease file auditor for theft of monies
for entire region
Preparation of payroll for 3 properties including
monthly bonus reports
Property Manager March 2002 - March
Lantana/ Park Trace Apartments 2006
Clearwater, FL
Oversaw onsite management of 2 properties totaling
374 units
Supervised renovations including the planning of
interior renovations
Training of all Florida employees on Rentroll and
Onesite including lead trainer during Onesite
conversion
Developed resident retention program to increase
resident retention to 95% consistently
Handled all accounts payable, cash posting and
reconciliation
Administrative & Accounting November 1999 -
Manager March 2002
PM Realty Group
JPMorgan Chase buildings in FL
Tampa, FL
Oversee accounting functions for 9 separate sites
on MRI and Skyline
Was Florida representative to handle employee
issues and payroll
Handled tracking hurricanes for JP Morgan
throughout the U.S.
Obtained bids from vendors and assured compliance
within company scope of work
Coordinated event setup with food service and IT
Directly responsible for ordering and programming
all radios and telephones for Facility Management
and Security
Fire, Life, Safety Director for Florida sites
including fire drills, safety inspections, training
of evacuation teams
Reason for leaving: JPMorgan phased out onsite
facility management and brought management in house
Education Parsippany High School, Parsippany N.J.
Numerous Grace Hill classes
Numerous Online classes provided by Greystar
Management
Safety and Risk Management training
HUD Reac training
Contact this candidate