Medical Sales
Resume:
Kristi Brown, MBA, MHA
Charlotte, NC *****
*******@*****.***
Healthcare Specialist
administration ? patient advocacy ? market development
Versatile and disciplined specialist in office management, sponsorship
relations, and business development with healthcare experience in medical
practices, long term care and blood banking.
Expertise in sales management, marketing and talent development.
Facilitates customer satisfaction and retention, revenue development, and
team performance. Adept in fast-paced and deadline-driven environments.
Collaborative and participatory, successfully communicates action plans
along with directional steps for implementation and team engagement. Known
as a straight-forward and persistent problem solver who consistently
contributes to operational excellence.
AREAS OF PROVEN STRENGTH
Leadership
Selected as one of 24 national participants in American Express Leadership
Academy, 2013 which recognizes "Up and Coming Leaders" in the non-profit
industry, Washington D.C. Graduated in the first class of a 2-year
American Red Cross (ARC) Leadership Academy, 2006. Seek and fulfill public
speaking engagements throughout the community, including on-air interviews,
to deepen understanding of the organization, its mission, and benefits.
Meet regularly with school superintendents, pastors and CEOs of
organizations to improve partnerships.
Talent Development
Selected as primary trainer for all new recruiters in both Asheville and
Charlotte. Engaged and aligned staff in implementation of policies,
procedures and best practices. Implemented and reinforced the FISH
Philosophy in Asheville.
Market Development
Achieved top ranking as Senior Recruiter for both ARC Carolinas Region and
Southeast Division. Exceeded annual recruiting goals in each of 9 years.
Recognized as top blood center coordinator for the ARC Carolinas Region.
Received highest award given by ARC in recognition of outstanding work, the
Tiffany Award. Managed over 100 accounts annually, working with diverse
sponsors and employees in challenging environments.
PROFESSIONAL EXPERIENCE
AMERICAN RED CROSS, Charlotte and Asheville, NC
2001 - Present
District Manager, Charlotte (2012-Present)
Lead team of 17 associates in coordination of blood drives in 15-county
district around Charlotte with responsibility for hiring, coaching and
performance management.
Kristi Brown Page Two
PROFESSIONAL EXPERIENCE (Continued)
Develop and expand donor and sponsor relationships.
Recruitment Supervisor, Asheville (2010-2012)
Manage donor recruiters and provide one-on-one training and coaching to
each new recruiter.
Senior Donor Recruitment Representative, Asheville (2001-2010)
Schedule and promote blood drives in designated areas to exceed collection
goals of 9-14,000 units of blood.
Serve as primary liaison with each sponsor in face-to-face meetings,
conferences and presentations.
WNC BAPTIST HOME, Asheville, NC
2000 - 2001
Marketing Director
Positioned and promoted 150-bed long term care resource to families and
medical organizations, to include community presentations on preparing and
paying for long term care.
BUNCOMBE COUNTY MEDICAL SOCIETY, Asheville, NC
1996 - 2000
BCMS Project Access Coordinator
For indigent healthcare program, regularly communicated with physicians,
hospitals and pharmacies and recruited physicians to serve in free, local
medical clinic.
EDUCATION & DEVELOPMENT
Master in Business Administration, Pfeiffer University, Charlotte, NC
Master in Health Administration, Pfeiffer University, Charlotte, NC
Bachelor of Arts, German, Davidson College, Davidson, NC
and Julius-Maximilans Universitaet zu W rzburg, W rzburg, Germany
Integrity Selling & Integrity Coaching Development
Advanced Conversational German
Microsoft Office Suite
Social Media for Professional Communication
COMMUNITY LEADERSHIP & AFFILIATION
Facilitator, Hugh O'Brian Youth Leadership Seminar, Due West, SC
Mission Ambassador, Mission Health System, Asheville, NC
Volunteer to Women, On Eagles Wings Ministries, Charlotte, NC
Presenter, Association of Donor Recruitment Professionals
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