Customer Service Representative
Resume:
Petrina Collins
*** ****** **, ********, **.***68
**************@***.***
CUSTOMER SERVICE PROFESSIONAL
More than 9 years’ successful experience in customer service and support
Profile
with recognized strengths in account maintenance, problem
solving and trouble shooting.
Possess solid computer skills.
Excellent working knowledge using both Windows and Mac systems;
Microsoft Excel, WordPerfect, Microsoft Word.
Ability to train, motivates, and supervises customer service employees.
A team player, acknowledged as “Total Quality Customer Service
Professional.”
Energetic Work Attitude.
Increased customer retention by 10%.
Synopsis of Achievements
Sharp Problem Solver.
Active Listening Skills.
Created customer satisfaction survey, drastically reducing potential
problems.
AT&T, Shreveport, La, 2007 2013
Employment
Customer Service Representative
Cross trained and provided back up for other customer
service representatives when needed.
Support sales reps in opening new accounts and upgrading
existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
Guaranteed positive customer experience and resolved all
customer complaints.
Answered incoming calls and products and services.
Dispatched techs upon request,
Assist supervisors on their daily task such as answering
questions and taking supervisor calls.
U.S Support Company, Shreveport, La. 2004 2007
Customer Service Rep/Team Lead Assistant
Promptly responded to general inquiries from member
staff, and clients via e mail.
Processed payments by check and credit card.
Ordered pay per movies per customer request.
Scheduled techs and followed up with dispatch.
Assisted other agents when needed and took supervisor
calls when requested.
University of Phoenix, Shreveport, La. 2010
Education
Studied Education
Ringgold High School, Ringgold, La. 1997
References Furnished Upon Request
Copyright © 1997 by the McGraw Hill Companies, Inc.
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