Customer Service Sales

Charles Beaver

*** *** ***** ** • Rockmart, Georgia 30153

404-***-**** • ***********@*****.***

Professional Experience

Averitt Trucking, Atlanta, Georgia February 2014 Present

At Averitt Trucking I am reponsible for breaking down inbound trailers with a sit down forklift and building outbound trailers. Trucks

are broken down by removing freight from the trailer and using a manifest for location disposition.

The Home Depot, Morrow, Georgia Jan 2009 Dec 2013

Department Supervisor Responsible for supervising six great guys that help with the overall freight, maintenance, and customer

service of the department. Responsible for driving a propane powered forklift to unload multiple trucks from the rear loading dock

while auditing the orders from the bill of lading. Also performed the packout and packdown process of all lumber, shingles, drywall,

fencing, and other various merchandise. Every Monday merchandise is analyzed and orders are made as needed. Inventory

opportunities are identified and actions are taken. Responsible for examining sales forecasts, managing inventory levels with Excel

spreadsheets, and designing planograms based on points of sale. Unloaded/loaded trucks with Raymond reach truck and Caterpillar

forklifts Maintained inventory for department including packout/packdown with various forklifts. Trained new associates on forklift

operations

Receiving Associate Performed all receiving duties. Unload trucks using a slip sheet and electric pallet jack at the receiving dock. Scan

in and detail all incoming UPS, DC, and LTL freight. Unload and stage outside lumber and freight. Create purchase orders, Key rec

purchase orders, break down and organize pallets according to department, stage freight, pack out and pack down freight. Pull,

complete, and ship transfer orders. Create purchase orders for vendors. Perform world class customer service.

Taco Bell, Riverdale, Georgia Jan 2006 Jan 2009

Shift Supervisor Completed all opening and closing duties for the store. Trained new employees, supervised and delegated actions for

employees, prepped food in the morning for the day, unloaded truck and rotated freight, prepared food, inventory management,

degreased and pressure washed the parking lot, washed windows, mopped floors. Drive Thru and front lobby Cashier. Counted and

verified deposits.

Best Buy, Huntington, West Virginia Aug 2003 – Dec 2005

Freight Associate/Home Delivery Driver Performed all home deliveries and installations. Staged freight on the sales floor and was

responsible for designing and developing planograms using software called “Toolbox”. Pulled orders and loaded the delivery truck

based on customer orders, completed paperwork, installed appliances and home theatres, delivered world class customer service,

scheduled delivery appointments, and was responsible for the overall appearance of the store.

Toys R US, Huntington, West Virginia Jan 2001 Aug 2003

Overnight Freight Associate Completed all freight and sales floor duties. Unloaded freight from the trucks, staged the freight

according to specific department, packed out freight on the sales floor according to planogram, made appropriate price changes and

markdowns, assembled bikes and power wheels. Worked on the front end at customer service desk and as a returns cashier. Created

cardboard bails, and I also pulled and loaded "Big Ticket" items according to bay location.

Education

University of Phoenix, Jan 2011 Dec 2013

Associate ofArts in Computer Networking

3.6 GPA

• Associates Degree

• Bachelor’s Degree (expected 2016)

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