Customer Service Administrative Assistant

Patrece Williams

Administrative Assistant I - BUCK INSTITUTE FOR RESEARCH ON AGING

San Francisco, CA

*****.******@*****.*** - 415-***-****

Highly enthusiastic customer service professional with over 10 years client interface experience.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to

company success.

SKILL HIGHLIGHTS

Microsoft Office proficiency Self-directed

Excel spreadsheets Resourceful

Meticulous attention to detail Dedicated team player

Professional and mature Strong interpersonal skills

WORK EXPERIENCE

Administrative Assistant I

BUCK INSTITUTE FOR RESEARCH ON AGING - Novato, CA - March 2011 to Present

Ensures that grant applications and publication manuscripts are

submitted on time, complete, professional manner.

Acts as liaison between lab and others, including interface with: other faculty and their lab members; guest

scientists; Board members, donors, general public; other core departments within the Institute such as

Organization Effectiveness (HR), Grants, and Compliance; external collaborators; and grantor's (including the

NIH and foundations).

Coordinates PIs' travel arrangements.

Updates curriculum vitae, bio-sketches, etc.

Assists in preparation organization of graphics for presentations; maintains up-to-date slide/software files for

presentations.

Performs other administrative assigned projects, including: preparing, processing check requests,

reimbursements, purchase orders; processing timesheets; ordering, maintaining office supplies; sorting mail;

assisting with managing PIs' calendars, email; scheduling plus assisting in planning/logistics (ranging from

routine to complex) of meetings, lectures, events, functions and conference calls; providing support in areas

such as purchasing, mail delivery, faxes, copying and filing.

Provides backup vacation relief for other Admin Lab Coordinators/ Admin Lab Managers throughout the

Institute.

Functions as part of a team and performs other project-related tasks as directed.

For Administrative Directors:

Schedule meetings, provide logistical support to those meetings

including conference room set-up. Handles communications;

letter-writing/phone calls. Arranges travel expense reports.

Order supplies

Monitors reports on department budgets as requested.

Scans, files, plus provides other document management.

Performs other projects as requested.

For Executive Office:

Provides reception.

Keeps open office area organized and clutter-free.

Manages office, kitchen supplies and restocks supplies

For Executive Office Analyst:

Provides back-up to Analysts desk.

Handles clerical overflow projects document management..

Receptionist/Administrative Assistant II

CELGENE CORPORATION - San Francisco, CA - October 2007 to February 2011

Planned travel arrangements for two executives and two staff.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team

conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person

requests for information.Managed the receptionist area, including greeting visitors and responding to telephone

and in-person requests for information.

Designed electronic file systems and maintained electronic and paper files.

Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms.

Dispersed incoming mail to correct recipients throughout the office.Dispersed incoming mail to correct

recipients throughout the office.

Supplied key cards and building access to employees and visitors.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Properly routed agreements, contracts and invoices through the signature process.

Received and screened a high volume of internal and external communications, including email and mail.

Maintained and reserved the executive conference room calendar.

EDUCATION

HIGH SCHOOL DIPLOMA in GENERAL EDUCATION

George Washington High School - San Francisco, CA

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