Customer Service Sales Representative
Resume:
JORDAN DESROCHERS
• Cell Phone: 514-***-****
• E-mail : *****************@*******.***
SUMMARY A confident and result-driven individual eager to learn and apply knowledge to overcome
challenges while interacting within a team dynamic.
Bilingual (French and English) both oral and written
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Competent in Internet research, written and oral communication, records and file
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management as well as delegation
Strong analytical skills using knowledge from diverse business environments (marketing,
•
management, accounting, entrepreneurship) to overcome business challenges.
EXPERIENCE Sales Representative/ Marketer
TWM Performance, Napierville, Quebec, October 2011 – November 2012
Managed online product sales channels
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Executed new product launch strategies
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Responsible for brand development and assuring brand continuity throughout all sales
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channels.
B2C sales over the phone and through email.
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Responsible for adhering to the highest level of customer service and satisfaction.
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Researched and implemented new sales channels to bring in new revenue and capture
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additional market share.
Accounting Assistant / Book keeper
DAC Aviation International, L aSalle, Québec,
August 2010 – September 2011/ December 2012 – Present
Closed monthly financials by completing bank reconciliations and credit card statements.
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Updated and balanced base costs for 4 different international bases.
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Inputting expenses for inter-company transactions on a monthly basis.
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Aided in the creation of the company’s Transfer Pricing documentation.
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Aided in preparing for annual financial audits.
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Daily management of company accounts payable through Quickbooks and Pentagon 2000
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software databases.
Inventory Manager/Shipping & Receiving
DAC Aviation International, L aSalle, Québec, 2005 – September 2010
Managed company and supplier logistics under stringent build deadlines.
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Prepared inventory for yearly audits assuring accuracy.
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Managed and oversaw the reception of over 5000 new parts for a new contract from the
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Department of National Defence.
Sales Representative/Cashier
L aura Secord, Brossard, Québec, May 2007 – June 2008
• Developed customer service skills through face to face interaction with consumers.
• Managed sales and returns of company merchandise.
• Resolved customer’s problems and questions regarding store merchandise.
EDUCATION John Molson School of Business, Concordia University, Montréal, Québec - 2009 -
Present
• Bachelor of Commerce (Major in Marketing)
Champlain College St-Lambert, St-Lambert, Québec – 2007-2009
• Diplôme d’études collégiales in Commerce Studies
COMPUTER Proficient in Microsoft Office: Word, Excel, Power Point
Inventory Systems: Quantum, WinAir, Pentagon 2000
SKILLS
Accounting Systems: Quick Books, Pentagon 2000
HOBBIES Automotive
• Weekend Mechanic
Hockey
• Played competitively and recreationally for 18 years
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