Customer Service Assistant
Resume:
JOSHUA MCLEOD, ***** Cactus Valley, San Antonio, TX 78254
Phone: 206-***-**** Email: ************@*****.***
EDUCATION
Dickinson State University, Dickinson, ND August 2003-
May2007
Bachelor of Art: Business Administration
Minor: Management
SUMMARY
I'm a highly experienced Recruiter with a proven track record of exceeding
quotas and also obtaining personal developed relationships. I've have
recruiting pipeline throughout the West Coast and also in the Bahamas and
Puerto Rico.
EXPERIENCE
Southern Careers Institute September 2013 -
Present
Admissions Recruiter
. Consult with prospective students on the benefits of education by
accurately and compliantly communicating the campus features and program
information to prospective students.
. Participate in follow-up activities with enrolled students.
. Keep current on the programs offered and continually seek to improve
product knowledge.
. Conduct extensive phone work and promptly submit required reports or
projects.
. Generate personally developed inquiries and referrals.
. Provide excellent customer service to students from inquiry to start.
. Participate in campus events such as open houses, orientations and
career days .
. Input all activity into database management system in a timely and
accurate manner.
. Actively participate in training development as needed both in a group
and individually.
. Appropriately represent the campus and uphold company values at
community events.
. Work with other departments to ensure a positive work environment..
. Other duties as assigned
University of Puget Sound August 2011-July 2013
Head Assistant Men's Basketball Coach/Recruiting Coordinator
. Discovered and cultivated prospective students and new market leads.
. Recruited prospective students and provided essential information
related to admissions requirements and enrollment processes.
. Made vital information available to the community through visits and
presentations.
. Worked collaboratively with University deans, faculty, staff, alumni,
and current students to attract new students.
. Assisted Enrollment Coordinator with arranging and coordinating
faculty and staff visits with community college counselors or other
event coordinators.
. Coordinate team travel for home and away games; help set up rooms and
meals; logistics of team travel itineraries.
. Conduct one on one home visit with potential student athletes and
their families.
. Director of all fundraising events and camps.
. Schedule flights and other travel logistics for all away games.
. Conduct practice and in game coaching for Men's Basketball Team.
. Performs other job related duties as assigned.
Fife School District September 2012 - July 2013
Educational Assistant
. Provide support for all students to be included in the classroom and
school
. Implement lesson and behavioral plans for students as directed by the
teacher
. Motivate and encourage students to participate in learning activities
. Use effective instructional strategies to help students with lessons
and assignments
. Observe and report student behavior and progress
. Assist students who have physical and personal care needs
. Facilitate and encourage positive student behaviors
. Administer oral tests or act as a scribe for students
. Collect and prepare learning materials and use assistive technology
to support student learning
. Assist with school wide special events and activities
. Supervise children during lunch and recess breaks or field trips
. Support students to develop healthy relationships at school.
Benevon
August 2008-May 2009
Regional Coordinator/Public Relations
. Developed relationships with Executive Directors and Development
Directors of nonprofit organizations across the country.
. Planned and coordinated live presentations and conference calls
. Organized details about live presentations and conference calls and
communicating those details to regional team, staff and instructors.
. Maintained detailed notes in the database and reporting on the
progress of all potential presentations
. Booked venues
. Maintained accurate financial records
. Reported to Supervisor and CEO weekly.
. Worked with a team to fulfill or exceed company targets.
. Maintained and cultivated existing relationships with established
community contacts nationwide.
. Researched and established new relationships in the communities we
visited for the purpose of promoting our sessions
. Prepared weekly reports for staff members
. Represented the Benevon brand in every conversation and interaction
Professional References
John Creason
Director of Admissions - Southern Careers Institute
Justin Lunt
Head Men's Basketball Coach - University of Puget Sound
Cynthia Molina
Director of Admissions - Southern Careers Institute
Contact this candidate