Customer Service Manager

CARLOS GONZALES

**** ********* ***. #***

PASADENA, TX 77502

281-***-**** mobile

(713)240-7916home

*******************@*****.***

Summary of Qualifications: 20 years of auto parts and of service writer experience.

Work History:

Aamco Total Car Care,

Pasadena Tx.

Service advisor/Manager

March 2014-June 2014

Manage shop and service counter, open and close shop, coordinate shop work, build estimates, customer

service

Quality Multi Serv, Houston, Texas

Customer Service Advisor Feb 07, 2013 - Sep 03, 2013

Created a work orders for services to be performed Diesel Trucks.

Delivered customer to hotels or location after dropping off their truck.

Provided quotes for diesel repairs.

Used Quick Books to enter Customer information and billing.

Performed collections when needed.

Advance Auto Parts, Pasadena, Texas

Commercial Manager Feb 07, 2011 - Feb 02, 2013

Handled commercial accounts, dispatched, stocked, assisted with customer service, helping customers

locate and

purchase necessary parts for their cars.

O' Reilly Auto Parts, PASADENA, Texas

Assistant Manager Feb 07, 2009 - Sep 29, 2011

Assisted manager with all duties to run store, deposits, scheduling, daily returns, open and closed store.

Napa Auto Parts, PASADENA, Texas

Night Manager Jul 07, 2008 - Feb 07, 2009

Opened and closed store. Did bank deposits each night. Maintained inventory current and replenished

stock for the

next day from the back storage. Assisted customers with any needed help in locating parts for their

repairs.

Education

San Jacinto College, Pasadena, Texas

1 year college, technical or vocational school

Major: Business Management

GPA: 4.0

Austin High School, Houston, Texas

High School; Diploma

Training

Refrigeration Certificate Aug 23, 2010 - Dec 09, 2010 San Jacinto College

Occupational License or Certification

HVAC Certification

San Jacinto College

Computer Skills

Typing Speed: 35 Words Per Minute

• Data Entry Terminal (PDT, Mainframe Terminal, etc)

• EMail Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Personal Computers

• Spreadsheet Software (Calc, Excel, etc)

• Web Design Software (RapidWeaver, etc)

• Word Processing Software (Word, WordPerfect, etc)

Language

Spanish - Excellent ( Read Speak )

English - Excellent ( Read Write Speak )

Additional Skills

bearing press, brake lathe, alternator tester, starter tester, battery tester, obd I and obd II tester

Driver's License

Class C - Standard Driver's License

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