Customer Service Administrative Assistant
Resume:
LISA M. CANTRELL
Atlanta, Georgia 30331
**********@*****.***
Executive Administrative & Customer Support
PROFILE:
Over twenty years of executive administrative support, training, and help
desk experience working with Senior Level Executives and End-Users.
Superior customer service skills. Expertise in meeting high standards of
quality and productivity assignments. Uses judgment and initiative to
perform a variety of tasks involving office management, data processing,
secretarial and administration for the department. Advanced computer
knowledge, excellent organizational and problem solving skills, and ability
to understand and administer change as needed with the growth of a business
in a hospital, corporate and educational setting.
AREAS OF STRENGTH:
. Office Management . Quality Assurance / Detail Oriented
. Database Management . Troubleshooting / Problem Solving Skills
. Customer Service . Excellent Communication Skills
. Training / Coaching / Mentoring . Team Leader / Team Player
OFFICE SKILLS:
Microsoft Office (Word, Excel, Access, Power Point, Publisher and Outlook)
Typing (50+ wpm)
Accounting/Purchasing
Data Entry Alpha Numeric
Medical Lab - Cerner
Medical Terminology
Power Chart
Certificate of Completion:
Telephone Communication Skills for IDX
Person to Person Communications
A+ Computer
IDX Inquiry
Corporate Compliance and Computer Security
Standard Precautions
Patient, Fire and Electrical Safety
Hazard Communication
EDUCATION:
Atlanta Technical College Associate Degree, Business Administration
D. M. Therrell High School, Diploma
WORK EXPERIENCE:
Delta Sky Club Attendant
March 2014 - Present
SodexoMagic USA
Atlanta, GA
. Provide assistance and respond to all Delta Sky Club members request or
issues
. Ensure club is maintained at all times for cleanliness
. Assist with food service preparation, replenish supplies or food when
needed on service bar
. Clean up spilled food or drinks or broken dishes and remove empty bottles
and trash
. Stocks all self-service areas with condiments and assist with food
service preparation
. Assist in ensuring the club lounge running smoothly and make sure all
guests leave satisfied
. Attend all team meetings, workshops/training related to work area
Tax Analyst
December 2012 - Present
P S Tax Services
East Point, GA
. Provide assistance with the preparation in client's tax returns
. Review thoroughly all completed tax return prior to submitting to IRS
. Log all incoming calls and inquires regarding any tax questions
. Update and track status of all clients' refunds
. Conduct follow-up with clients to ensure customer satisfaction was
completed by all staff
. Attend all team meetings, workshops/training related to work area
Customer Service Help Desk Associate September
2012 - June 2013
Home Depot Corporate Headquarters
Atlanta, GA
. Provided desk-top customer support for 5000+ staff members by phone for
all store applications
. Worked directly with store associates to resolve technical system and
hardware issues
. Logged all incoming calls in the THD Service Manager Application for
store associates calls
. Updated and tracked status of inquiries, requests, problems and
resolutions
. Conducted follow-up with end user to determine satisfaction
. Attended all team meetings, conferences and workshops/training related to
work area
Senior Cashier (Seasonal Employment)
May 2011 - Present
Shindig's Barbeque Restaurant
Atlanta, GA
. Responsible for balanced cash drawer at close of shift and batched all
credit card transactions
. Maintained thorough knowledge of restaurant foods and special catering
prices
. Managed all food orders, via phone, fax, or in person
. Created spreadsheet and tracked all inventory supplies
. Performed all closing procedures and secured building
Office Administrative Assistant
October 2010 - May 2012
University Community Academy Charter School
Atlanta, GA
. Performed secretarial duties & maintained familiarity with all office
systems
. Greeted approximately 100+ parents, students, vendors and internal school
staff
. Assisted with budget planning and complied spreadsheet for school finance
reports
. Created a database to track the flow of all Title One Program
expenditures & equipment
. Supervised and instructed all school-wide Compliance Training and Grants
. Coordinated all Leadership meetings, conferences, and agenda on a weekly
basis
. Arranged travel arrangements for Principal and Senior Staff
Medical Lab Customer Service Representative
April 2009 - August 2009
Emory Healthcare
Atlanta, GA
. Registered patient specimens for in-house or referral testing
. Provided support for 1000+ customers and staff members by phone for all
Medical Lab Inquires
. Retrieved appropriate billing information for various electronic systems
. Acted as Liaison between customer and various departments regarding lab
results
. Provided information to customers and solicited information to triage
calls to route to appropriate department
Administrative Assistant II/Resource Accounting Analyst September
1996 - March 2009
Grady Health Systems
Atlanta, GA
. Performed secretarial duties & maintained familiarity with all office
systems
. Greeted approximately 200+ visitors, vendors and internal departmental
staff
. Answered a multi-line telephone and handled all correspondences for
senior management
. Assisted with budget planning and complied spreadsheet for departmental
reports
. Logged all incoming correspondence for all departmental staff members
. Created a database to track the flow of all equipment, Contracts,
Invoices, Service Request and other documents
. Processed Invoices, Requisitions, Purchase Orders and other documents for
completeness and accuracy
. Supervised and instructed all Departmental Compliance Training
. Completed special projects as assigned
Contact this candidate