Customer Service Training

Kentasha Lindsey

I'm a people person, with excellent Customer Service Skills.

Memphis, TN

***************@*****.*** - 901-***-****

I am a friendly person with a great work ethic who has worked in the Customer Service Industry for over 10

years. I enjoy working with people and I am a hard worker. I am looking for a position where I can grow and

succeed in a professional environment.

WORK EXPERIENCE

GRS 1

Disney Call Center - Memphis, TN - January 2014 to Present

Responsibilities

Place guest orders.

Check on the status of orders for guest.

Assist guest with questions on a particular product that is sold out.

Work emails in between calls.

Track guest orders.

Assist guest with refunds, credits, and returns.

Provide the guest with the best quality of customer services.

Shipping and Receiving

PBS - Memphis, TN - January 2013 to Present

Responsibilities

This position is responsible for packaging and shipping samples and finished plasma units, and the receiving

of incoming supplies. Record softgoods on incoming Supplies Log as needed, transfer supplies to donor floor.

Control Desk Personnel

PBS - Memphis, TN - July 2010 to Present

I'm responsible for reviewing the records of the donor screeening, assigning bleed numbers and final container

labels, and flagging the donor file for any special testing, notification and/or review. Answering the phone and

performing donor checks for other centers, also performing computer skills by puting numerous charts and

donations dates in the computer. Loading prepaid cards with money for donors after each successful donation.

Traning Monitor

PBS - Memphis, TN - January 2010 to Present

Perform the functions of the position I monitor. Monitor and document training of the employees in the

assinged area under the direction of the training coordinator. Assist the training coordinator as need with RAD

implementation, assessments, etc. for the approve area. Provide direct and indirect supervision for Job Skill

training. Assist with troubleshooting and/or implementing corrective, as necessary.

Assistant Manager

Dollar General - Memphis, TN - December 2008 to July 2010

My position was responsible for checking in vendors, making cash drops, doing bank runs, greeting and

assisting customers, answering customers questions about any particular item in the store. Being a cashier

from time to time but mostly spending time in the office doing paperwork, filling invoices in folders, checking

emails throughout the day, and also making sure that the store was kept clean, neat and recovery throughout

the day.

Customer Service Associate

Family Dollar - Memphis, TN - April 2007 to November 2008

This position I held was responsible for cashier, stocking products, operating cash register, making sure store

was clean, neat, and free of clutter, and greeting and assisting customers throughout the day.

Customer Service Associate

Exxon - Memphis, TN - December 2005 to March 2007

This position I held was responsible for greeting and assisting customers when entering the store, operating

cash register and gas pumps, making cash drops, stocking cooler, checking in venders, keeping store parking

a lot free of trash, and counting money at the end of shift.

EDUCATION

Patient Care Assistant

Concorde Career College - Memphis, TN

2008 to 2009

SKILLS

Customer Service Skills, Medical Skills, and Management Skills.

Contact this candidate