Software Network
Resume:
Kurt Trotter **** El Dorado Ave
Cell 805-***-**** Oxnard, CA 93033
****.*******@*****.***
OBJECTIVE
A position in the IT field that will allow me to utilize my skills in IT support, project management, PowerOn RepGen,
data management and computer/networking administration.
QUALIFICATIONS
I have extensive experience with installing, maintaining, troubleshooting and programming large network of
computer systems for multiple sites with various servers and user groups.
I have excellent troubleshooting, problem-solving, project management and time-management skills. I excel in
working in a fast-paced environment, as well as providing technical and instructional support via the telephone. I
work well both independently and in team environments.
EDUCATION
• Ch
annel Islands High
• A
merican Community School Cobham, Surrey England
• IT
T Technical Institute (Attending: Software Development)
CERTIFICATIONS
MCSE courses A+ Certificate Symitar Systems Cisco Router courses
• Certified Dell Service Provider
SYSTEMS
NT Server Server 2000 Server 2003 Server 2008 Symitar Mortgage Computer Windows
95 Windows 98 Windows 2000 Windows XP Win 7 EDS Access Westcorp WAVE Credit
Reporting UNIX/LINUX Distributions Voice Print software versions 2.x, 4.x and 5.x
EXPERIENCE
December 2011 - Present
Self-Employed
Computer/Network Consultant/Contractor
RESPONSIBILITIES
Computer/Network Consulting for businesses and home computers and networks.
Businesses
• Configure and maintain PC’s and network hardware and software to run efficiently within the network.
• Administer all security, print, and file sharing activities.
• Administer backup procedures and assist in setting up disaster recovery procedures.
• Install all current releases and network software.
• Maintain written inventories of all LAN/WAN network hardware and software and recipient IP addresses of
all hardware devices such as routers, hubs, etc., to include workstations and printers.
Residential
• Install PC’s and load software for home users.
• Troubleshoot home networks and Internet access problems.
• Install and configure wireless networks.
• Administer security so that the proper procedures are in place.
March 2010 – December 2011
Customer Support Technician
Voice Print International
RESPONSIBILITIES
The Customer Support Technician is responsible for learning the basics of the Voice Print software which enables the
world's leading businesses and government agencies to capture, evaluate, and analyze their multimedia interactions in
real time to help improve workforce performance, build customer loyalty, minimize risk, and ensure regulatory
compliance. Also responsible for learning software configuration and related driver configurations, and the hardware
platforms on which it runs in order to provide superior technical phone support to customers and assist with
installations of the systems at customer sites.
• I was tasked lead supporter for the LACSD (Los Angeles County Sheriff Department) which has over 40
stations in Los Angeles County.
• Duties include answering the customer support phone lines in a professional, calm manner.
• Documenting the customers' issues.
• Troubleshooting the problems and providing solutions to hardware and software issues.
• Perform basic installation of systems, in which case some travel would be required.
• Learned several versions of the VPI software, 2.x, 4.x and 5.x.
• Received accolades from several customers for superior support.
November 2008 – March 2010
Self-Employed
Computer/Network Consultant/Contractor
RESPONSIBILITIES
Computer/Network Consulting for businesses and home computers and networks.
Businesses
• Configure and maintain PC’s and network hardware and software to run efficiently within the network.
• Administer all security, print, and file sharing activities.
• Administer backup procedures and assist in setting up disaster recovery procedures.
• Install all current releases and network software.
• Maintain written inventories of all LAN/WAN network hardware and software and recipient IP addresses of
all hardware devices such as routers, hubs, etc., to include workstations and printers.
Residential
• Install PC’s and load software for home users.
• Troubleshoot home networks and Internet access problems.
• Install and configure wireless networks.
• Administer security so that the proper procedures are in place.
May 2008 – Nov 2008
Help Desk Technician
OpalSoft
Responsibilities
I resolve a complete range of problems in the scope of the help desk and refer problems requiring highly specialized
expertise to the appropriate IT specialty office.
• Provide advice and assistance to customers.
• Troubleshoot complex problems and provide support in a manner that minimizes interruptions in
customers’ ability to carry out critical business activities.
• Meet and deal with customers orally and in writing using a high degree of tact and diplomacy.
• Gather, analyze and present facts to apply knowledge of current automation technology and
practices.
• Interpret rules, regulations and procedures of computer network administration.
January 2007 – May 2008
Self-Employed
Computer/Network Consultant/Contractor
Responsibilities
Project Management duties consisted of planning and coordinating projects that involve multiple stages in the systems
development life cycle management process:
• Systems analysis
• Data base administration
• Customer support
• Defined overall project requirements
• Oversee support of installed systems and services
• Resolved a wide range of technical and management issues
• Monitored software development contracts to ensure compliance with specifications
• Conducted post-implementation assessments to evaluate performance
• Monitored configuration control
Certified Dell Service Provider
• Rollout new Dell desk tops/lap tops
• Backing user files to the mainframe
• Ghosting and setting up the new desk tops/lap tops
• Restoring user files from mainframe to the new desk tops/lap tops
• Insure user satisfaction
September 2006 - January 2007 (contract position)
Network Infrastructure Consultant
CompuCom/Ge Fanuc
RESPONSIBILITIES
Computer/Network Consulting for business servers, workstations and networks.
• Configure and maintain PC’s and network hardware and software to run efficiently within the network.
• Administer backup procedures and assist in setting up disaster recovery procedures.
• Administer all security, print, and file sharing activities.
• Install all current releases and network software.
• Maintain written inventories of all LAN/WAN network hardware and software and recipient IP addresses of
all hardware devices such as routers, hubs, etc., to include workstations and printers.
• Install PC’s and load software.
• Install and configure wireless networks.
• Merge Server’s information to reduce number of servers in the network.
• Relocate Servers from unsecured location to a secure server room environment.
• Monitor and maintain all modems, monitors and processors.
• Maintain accurate operations and procedural manuals.
• Maintain NT, 2000, 2003 and Linux servers.
September 2004 - September 2006
Self-Employed
Computer/Network Consultant/Contractor
RESPONSIBILITIES
Computer/Network Consulting for businesses and home computers and networks.
Businesses
• Configure and maintain PC’s and network hardware and software to run efficiently within the network.
• Administer all security, print, and file sharing activities.
• Administer backup procedures and assist in setting up disaster recovery procedures.
• Install all current releases and network software.
• Maintain written inventories of all LAN/WAN network hardware and software and recipient IP addresses of
all hardware devices such as routers, hubs, etc., to include workstations and printers.
Residential
• Install PC’s and load software for home users.
• Troubleshoot home networks and Internet access problems.
• Install and configure wireless networks.
• Administer security so that the proper procedures are in place.
February 1988-September 2004
Computer/Network Specialist
CBC Federal Credit Union
RESPONSIBILITIES
Facilitate all corporate systems and IT operations from configuration, data management and security processes to
individual and corporate computer operations and interfaces including design and institution of intranet and internet
access for e-commerce business.
Active Directory Network
• Maintain and monitor all patch panels switches, routers, hubs, terminal servers, cabling, and
connectors within the network.
• Configure all personal computers and network printers to run efficiently within the network.
• Administer all security, print, and file sharing activities on the NT/2003 server.
• Administer ArcServe so that the proper backup and disaster recovery procedures are in place.
• Test disaster recovery procedures at least once a year.
• Manage the network resources to obtain optimum performance and disk storage/database utilization.
• Install and monitor all current releases of network software to include anti-virus upgrades.
• Administer Microsoft Exchange, Back Office, and Outlook in support of e-mail and other management
features of the network software.
• Evaluate new software products and computer hardware to make recommendations for upgrades to the
corporate systems.
• Maintain written inventories of all LAN/WAN network hardware and software and recipient IP addresses
of all hardware devices such as routers, hubs, etc., to include workstations and printers.
Symitar Computer System
Project Management
• System Analysis concepts and methods.
• Customer business requirements.
• Credit Union application software design concepts and methods. (PowerOn Repgen)
• Customer support principles, concepts and methods.
• Analytical reasoning.
• Developed technical requirements for new or modified applications.
• Analyzed and determined optimal software configurations.
• Provide technical guidance in the design, coding, testing and debugging process. (PowerOn Repgen)
• Assist users in using installed application.
• Troubleshoot post-installation problems.
• Provided technical support of installed applications.
General Duties
• Install and monitor all hardware and software releases.
• Assist members with telephone and Internet access to the home banking systems.
• Administer Symitar security for logon prevention and access codes.
• Write, maintain, and run PowerOn Repgens to support credit union needs.
• Maintain, develop and revise all batch job files as needed.
• Monitor and maintain all modems, monitors and processors.
• Run tape backups and rotate tapes so that proper backup and disaster recovery procedures are in
place.
• Maintain accurate operations and procedural manuals for all job files.
• Test disaster recovery procedures as well as hardware and software at least once a year.
Feb 08 1984 – Feb 12 1988
FACSO
Responsibilities
• Mounted tapes for backups and jobs onto large IBM tape drives an cartridge drives.
• Ran, wired, and maintained first generation computers, key punch, card readers, and card
interpreters.
• Worked in scheduling, used JES2 commands to run scheduled jobs and monitored them on different
initiators on IBM and Mag mainframes.
• Maintained and ran IBM Printers to print queued print jobs.
• Maintained and ran Xerox 9700 laser printer to print queued print jobs.
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