Customer Service Manager
Resume:
STEVE ROGERS
**** ***** **. ****************@*****.***
Clearwater Fl. 33760 TEL: 315-***-****
Work Experience:
NIGHTINGALE TRUE VALUE – 2013-Present
SALES ASSOCIATE
Supervising- assigning job duties, responsible for opening and closing store
Customer service and cashiering
Custom window repair, Paint mixing and matching, custom screen repair, general glass and plexi-glass cutting
Key making, equipment assembly, fork lift operating
TALL PINES CAMPGROUND – 2012 – 2013
VOLUNTEER CAMPGROUND MANAGER
Customer service, cashiering, and booking reservations
Maintenance – Independently maintaining the campground. Performing tasks such as plumbing, basic carpentry, building stone steps, roofing, electrical, troubleshooting cable, installing category 5 cable.
DREAM CARS AUSTIN- 2007 – 2012
ACHIEVEMENTS AND AWARDS:
In 2011 my department at Dream Cars Credit received the “Top Internet Marketing Award” for best independent website in dealers across the nation from Auto Dealer Monthly magazine.
I helped bring the company from selling 10 cars a month to over 100 cars a month.
INTERNET MARKETING– 2010-2012
Photographing virtual tours of vehicles in inventory, editing with adobe photo shop and uploading them to various online websites.
Booking vehicles – Adjusting vehicle sale prices according to the vehicles condition and features for entire inventory 100+ cars a month.
Description Writing – Writing vehicle descriptions for entire inventory and posting them to various online websites.
Window stickers – Creating window stickers with adobe photo shop such as Buyers guides and NADA vehicle information certificates.
Video Marketing – Creating video virtual tours of all vehicles in inventory editing with pinnacle studios and posting to various internet websites.
Final Inspections – Inspecting every vehicle making sure all mechanical and light mechanical work has been completely and vehicle is ready to be sold.
SERVICE MANAGER– 2009-2010
Providing superior customer service and advising customers with all their automotive needs.
Filing warranty claims with various vehicle warranty providers.
Writing all work orders for every job for every vehicle.
Organizing and managing the entire service department and assigning work to all service employees.
MAKE-READY MANAGER– 2008-2010
Assigning and organizing all light mechanical work to be done on all vehicles in inventory from the point of arrival to point of sale.
In charge of keeping track of every single job that needs to be done and has been completed for every vehicle.
Organizing and making appointments for vendors such as painters, upholsters, PDR, mobile wheel repairers, ECT, for work on all vehicles.
In charge of ordering and returning all parts and fluids while maintaining a neat and organized shop.
Inspecting every vehicle for every repair needed and appointing work to all make-ready employees according to their individual skills and abilities.
MAKE-READY TECHNICIAN – 2007-2008
Replacing and or repairing for any light mechanical job. Have worked on every part on the interior and exterior, of numerous vehicles from BMW’s, Mercedes, Audi, Land Rover to GM, Ford, Dodge and nearly every other foreign and domestic car companies.
Assisting Technicians with basic mechanical jobs such as break jobs, oil changes, and tune ups.
Detailer – In charge of washing and cleaning entire inventory.
Shampooing and detailing vehicle interiors.
Waxing and buffing exteriors, de-hazing and buffing headlights.
SPORTS MOBILE – 2007 – 2007
CUSTOM TECHNICIAN
Customizing cargo vans and recreational vehicles.
Stripping and wiring vans, carpeting and hanging headliner.
Installing custom, windows, furniture, insulation, electronics, conversion tops, plumbing, etc.
HARBOR FREIGHT TOOLS– 2005 – 2007
WAREHOUSE MANAGER - 2006-2007
In charge or receiving and organizing inventory and warehouse.
Forklift operator, assigning work.
CASHIER - 2005
Handling money transactions and stocking inventory.
Customer relations.
HOLLYWOOD VIDEO – 2004-2005
ASSISTANT STORE MANAGER
Opening and closing store.
Customer Relations, including handling heated customers.
Making bank drops, handling money transactions and stocking inventory.
Education:
Countryside High School, Clearwater FL Graduated 2001
Employment References:
Michelle Chait, Supervisor Dream Cars Austin 512-***-****
Scott Elder, Owner Dream Cars of Austin
Gayle Bennett, Owner Tall Pines Campground 607-***-****
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