Quality Analyst for Credit Card Voice Process

Resume

Personal Details:

Name : Nisha S. Boudai

Mobile : 876-***-****

E-mail : *****.******@*****.***

Address: 3B/56, P.M.G.P. Colony,

Mahakali Caves Road, Andheri (E),

Mumbai: 400093

Carrier Objective:

To get a suitable position in the competitive environment with scope of contributing to the

best of my ability and learning for the growth of the organization.

Experience:

• Currently working with ICICI Bank Ltd.As a Credit Card Auditor in Risk & Compliance team.

Key objectives as follows:

Auditing officers’ call related to credit card products and processes.

Analysis of data and preparing reports of error reduction & increase.

Proving feedback and guidance to officers to improve the customer interactions.

Also providing suggestions for the process improvements.

• Worked with Axis Bank as Phone Banking Officer for 6 months.

• Worked with Syscon Infoway Pvt. Ltd., for 2 years & 1 months as Sales Assistant

• Worked with Tara Ultimo Pvt. Ltd., as Sales Assistant for 1 year & 1 month.

• Worked with Euro Fabrics & Garments Pvt. Ltd., for 1 year as Office Assistant.

Academic Qualification:

• B. Com graduate from Maharashtra University

• Typing 30 W.P.M

Strengths:

• Good Communication Skill.

• Ability to Adjust in environment

Language Known:

• Hindi, English & Marathi

Personal Profile :

• Name : Ms. Nisha Boudai

• Father’s Name : Mr. Sudarshanprasad G. Boudai

• : 07th December, 1981

Date of Birth

• Gender : Female

• Nationality : Indian

• Additional Knowledge : Typing, Ms office, word, excel & Internet.

I hereby declare that information given above is true and fair according to best of my

knowledge .

Date:

Place: Mumbai (Nisha Boudai)

Contact this candidate