Sales Customer Service

KENNETH E. NAYLOR

*** ******* ***. *********, ** 93010 Phone: 805-***-**** **********@*****.***

ERSONAL PROFILE

P

Dynamic professional with comprehensive experience in managing client relationships, providing exceptional customer

service and the ability to resolve complex problems quickly and efficiently.

Strong understanding of aspects of accounting and sales and data management. Proven ability to manage multiple

assignments while meeting tight deadline schedules.

Possess reputation as a self directed professional with excellent problem solving, analytical and communication skills.

Proven track record of performing work in an ethical manner while consistently maintaining the integrity of all financial

data.

Excellent relationship building skills and effective collaboration with management, coworkers, vendors and clients.

REAS OF EXPERTISE

A

Account Management HR Management & Employment Law

Budget Creation, Forecasting & Cost Analysis Month end Reconciliation & Analysis

Merchandizing and Inventory Reporting & Documentation

Research, Investigation & Resolution Analytical & Critical Thinker/Problem Solving Skills

Customer Service Business Accounting Process Improvements

Financial Statements & Preparation Client Confidentiality, Discreet & Ethical

Computer Skills: SAP; Excel (advanced), Access

ROFESSIONAL EXPERIENCE

P

Aerotec 2012 Present

Monsanto Contractor, Quality Assurance Specialist 1 (Master Data)

Recreated all Master Inspection Characteristics, Reference Operation Sets and Inspection Plans in SAP D08.

Selected to build a database model to report Batch characteristics before and after processing and analyzing value

added processes.

Led a Sales Quality History project and built a database which combines sales and batches within those sales and

references historical test results.

Updated Product Spec under the Guidance of QA as a SharePoint author.

Conduct ABC Pre and Post Survey Analysis.

Technicolor 2009 2011

Account Specialist

Created and maintained non Custom Packaging materials and components for major accounts and non Custom Bill of

Materials for major accounts using SAP.

Maintained an Anti Contamination Reference# Exceptions Maintenance database.

Rectified and reposted failed items of shippers and receivers though JBA using SAP.

Standardized master data protocols and audited/approved newly created Bill of Materials

Tracked audit information for Master Data creation and Customer errors.

Sylvester Winery 2007 2009

Account Executive, Ventura and Santa Barbara Counties

Formulated customized selling strategies for identified “direct” customers.

Forecasted and established personnel performance goals.

Recommended sales and advertising tactics to dealers, distributors, and clients.

Analyzed sales statistics to drive sales growth.

Delivered sales presentations and represented the company at events.

Cultivated and maintained relationships to negotiate and secure lucrative deals.

Monitored competitor products.

Southern Wine & Spirits 2001 2007

Merchandising Manager

Conducted supplier surveys.

Communicated team progress to senior management.

Represented Ventura, Oxnard and outlining communities with between 22 and 36 accounts across 9 chains.

Chain Representative of the Month of Apr 2003, Feb 2004 and Aug 2004 for the Central Coast

Three time winner of BV Rep of the Month for the Central Coast.

Motivated team with contests and awards

Career Note:

Sales Supervisor of Wireless & PDA, Best Buy Oxnard, 2000 2001

DUCATION & CERTIFICATIONS

E

• Business Accounting Certificate, UCSB Extension

• Bachelor of Science, Marketing from the University of Idaho

• SAP Business Objectives intermediate trained

• Engineering Core at Ventura Community College

• Advance and Rescue Diving Certified through Ventura Community College

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