Customer Service Life Insurance

Location:

Posted:

July 18, 2014

Veamarea Burton

Summary

I have strong interpersonal skills; my work experience and educational background is focused on effective

oral and written communication, and excellent internal and external customer service.

Highlights

Proficient in Word Processing, Excel, Power Point, Outlook; Document Search, Adobe

Meticulous attention to detail; Ability to multi-task

HIPAA Training; Strong commitment to confidentiality

Accomplishments

Employee of the Quarter; Process improvement: Service Form, reduced from six to two pages

Experience

Professional Associate 1999 - 2012

AXA Equitable Life Insurance Charlotte, NC

Recorded legal documents between AXA clients and other institutions

Resolved issues related to escalated inbound calls and walk-ins

Analyzed incoming request and researched historical data

Maintained logs, and completed Excel spreadsheets for written correspondence

ED Patient Access - PT 2005 - 2007

Presbyterian Hospital Matthews Matthews, NC

- Collected and updated confidential information

- Patient registration and discharge & health insurance verification

Administrative Coordinator 1989 – 1998

Carolinas Healthcare Systems Charlotte, NC

Supervised a call center for MH/SA services

Maintained logs/records, budget; 24 hour staffing, and, training

Scheduled appointments/Initiated referrals

Health insurance verification

Education

Bachelor of Science: Psychology 1997

Shaw University: Raleigh, NC

Associate of Science: Criminal Justice 1988

Alamance Comm. College, Graham NC