Customer Service Representative

Maral A. Keutelian

***** ********* **. ***** *****, CA 91343

C: 818-***-**** H: 818-***-**** ***********@*****.***

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CAREER OBJECTIVE

To obtain a position at a reputable company in order to utilize my

knowledge in sales . With over 9 years of experience, I have been able to

build a trusting relationship with clients and provided exceptional

customer service.

PROFESSIONAL EXPERIENCE

AW, Inc. - Moorpark, CA

2007-2014

Customer Service Representative and Webmaster/Web Designer

. Over 6 years customer service experience in a call center environment.

. Bilingual: English and Armenian

. Communicated with customers and colleagues via email in a timely manner

and answered inquiries by phone daily.

. Added new jewelry/timepieces on company webpage and verified pricing

based on company cost. Revised product information on a daily basis.

. Tedious verification of customer credit information, performed by

contacting major credit card bureau and banks.

. Filled in for owner when he was absent.

. Initiated special orders and handled customer requests.

. Handled manager calls regarding customer complaints and resolved

problems of clients.

. Careful communication of company policies.

. Provided detailed product information and took customer orders over the

phone.

. Proficient in using company data entry software.

. Answered inbound calls, as well as making outbound follow up calls to

customers.

. Proficient in Photoshop, Microsoft Word and Excel. Some experience with

SEO and keywords.

. Advertised special deals through social media pages. (Facebook and

Twitter)

Petco - Porter Ranch, CA & Woodland Hills, CA

2004-2007

Groomer and Customer Service Representative

. Provided friendly customer service and answered client inquiries.

. Performed grooming services as requested by customers; including

bathing, nail care, and hair trimming.

. Helped grooming manager train new pet washers.

. Verified pet information with their veterinarians, to ensure all pets

were up to date on all vaccines.

. Operated cash register. (Cash, check and credit/debit card

transactions)

. Priced and stocked merchandise on shelves.

. Stock room experience and handling of store merchandise.

. Maintained store cleanliness and made sure all products were properly

organized.

EDUCATION

Holy Martyrs Ferrahian High School - Encino, CA

. High School Degree

California State University Northridge- Northridge, CA

2008-present

. Degree In Progress

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