Customer Service Office Staff
Resume:
NITZA A. QUIŇONES
*****.*.********@*****.***
SKILLS
• Excellent communication skills, ability to multi-task and delegate
• Self-motivated, detail oriented able to work well with others as a team.
• Proficient in Customer Service and resolving related concerns satisfaction
• Bilingual Spanish/English. Fast learner, good prioritization skills and problem solver.
• Able to work with little or no supervision.
EXPERIENCE
PERFORMANCE HEALTH, New York, NY
Office Supervisor (7/2013-1/2014)
• Responsible for Scheduling Patients
• Managed the Front Desk
• Ordered supplies for the office staff as needed.
• Reported daily schedules to Office Manager.
• Delegated tasks to office staff.
• Translated for Spanish speaking patients.
ST. VINCENT'S HOSPITAL, New York, NY
Coordinator VIII/Home Care Department (1991-2010)
• Coordinated schedule for a team of nurses.
• Placed orders for medical supplies and equipment, as needed for home bound patients.
• Front desk coverage, assisted with E-Time payroll for Clinical and Staff.
• Processed referrals for new patients from in-take nurses.
• Created file charts for all active patients on roster.
• Input patient admission information into system.
• Cleared patients for discharge upon completion of home care.
Admitting Clerk/Business Office (1988-1991)
• Obtained patient insurance information.
• Verified patient information with insurance providers.
• Entered patient information into data system.
• Forwarded verification and documentation of insurance information charts to Billing Department.
Inpatient Billing/Staff House (1986-1988)
• Verified insurance information provided by the Business Office for billing purposes.
• Rectified information with patients regarding missing claim forms.
• Submitted completed forms for billing.
• Posted payments to patient accounts upon receipt.
• Transferred accounts to Collection department when in default.
EDUCATION
College of Staten Island (2007-2008)
Courses studied: Public Speaking, English 101 and 102, Writing in the English Language
Mabel Dean Beacon Vocational High School, New York, NY
High School Diploma
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