Customer Service High School

Brittany B. Gant

**** ****** **. ***

Las Vegas, Nevada 89115 ***********@*****.*** Tel:702-***-**** Cell:702-***-****

Personal Statement

I am a friendly, loyal, and dedicated individual who has an ambition to succeed in any given environment. I have extensive experience in the Customer Service industry. I get along well with others, while also working efficiently on my own. I am currently seeking a stable position within the healthcare industry that will provide potential for growth.

Work Experience

Housekeeper June 2012 - Present

Spring Mountain Treatment Center Las Vegas, NV

To ensure the maintenance of a clean, healthy, pleasant environment for patients, staff, and visitors while providing exceptional internal/external customer service. Maintain facilities clean and orderly fashion, while adhering to organizations safety and security Policy and Procedures.

Guest Room Attendant September 2010 - January 2012

Hooters Hotel and Casino Las Vegas, NV

Perform the daily cleaning and maintenance of a minimum of sixteen (16) Guest Rooms in the allotted amount of time. Provide excellent guest service assisting to guests needs and requests adhering to the organizations standards.

Cashier Attendant/Fuel Station May 2009 – August 2009

Gold Strike Hotel and Gambling Hall Jean, NV

Responsible for a balanced cash drawer at open/close of shift. Successfully handled high volume sales with cash, credit and comp transactions. Responsible for back up inventory and shelf stocking. Tending to customer’s needs adhering to guest satisfaction goals of MGM Resorts.

Customer Care Agent/Collections Representative January 2008 – June 2009

Credit One Bank Las Vegas, NV

Team lead of developing and managing new accounts. Processed incoming orders, coordinated shipments, and handled escalated customer related issues all while providing exceptional guest service according to company’s policies and procedures. Successfully collected 85% of amount of the assigned accounts successfully. Performing research and coming out with solutions to the problems faced by the clients.

Office Assistant June 2007 – June 2008

BET Plumbing Services, LLC Las Vegas, NV

Responded to multi telephone line customer inquiries and incoming clientele, service requests, and complaints with exceptional guest service etiquette. Dispatched service technicians to designated service appointments. Managed, updated, and entered new client/employee accounts into spreadsheets and database. Created and maintained files with clients and employees pertinent information.

Assistant Manager November 2004 – August 2007

Hot Dog On A Stick Las Vegas, NV

Daily closed store properly and secured building. Responsible for balanced cash drawer at close of shift. Responsible for opening and closing of store. Handled high volume sales successfully. Administered human resources tasks including recruitment and training.

Coached staff to fulfill their individual as well as organizational goals.

Education

High School Diploma January 2002 – June 2006

Morris Adult Ed Las Vegas, NV

High School Diploma - General Education

Member of Zeta Phi Beta Sorority

Skills

Exceptional customer service skills, strong organizational skills, competent mathematical, clerical and office skills, ability to multi-task, eager and willing to learn new conceptual ideas and applications. Proficient in Microsoft Word, Excel

and Quick Books .37wpm. Knowledge of basic medical terminology. Motivated self starter.

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