Customer Service Quality Assurance
Resume:
Hector Mitchell Jr.
Laredo Texas 78045
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EMPLOYMENT HISTORY
G4S Secure Solutions Transportation Division (formerly known as Wackenhut
Captain Sector Manager
10 06 12/13
As Captian of the Laredo Sector, I was the sector's subject matter expert on all
compliance, Human Resources, Payroll and Collective Bargaining Agreement issues.
I also oversaw day to day transport operations of detainees for Border Patrol from their
stations to Port of Entry or to other stations.
Developed, maintained, and revised all assessment instruments to ensure that the sector
was maintaining its compliance to contracting clients rules, regulations, and guidelines.
I supervised two (2) first line supervisors and thirty five (35) transportation officers.
I analyzed field operations and developed action plans to improve transportation service.
I would have monthly Safety Meeting with my officers concerning any safety issues that
needed attention.
I gained and expanded my knowledge of the admistrative operations, such as
Labor Scheduling (Payroll)
Metrics System.
Ensured that contract was in compliance with Texas DOT regulations, clients licensing
requirements by conducting a Quality Assurance
monthly inspection and by creating an Expiration Report of all licensing expirations dates.
Knowledge in the PeopleSoft Portal.
Billing with Border Patrol Invoice.
Would make quaterly presentations of Laredo Sector operations to client (Border Patrol
and CBP DC officials)
Attended monthly meetings with Border Patrol and OFO concerning Operations;
developed a good rapport with client
Had good communication with the Client, Border Patrol and OFO.
Took the Leadership course for G4S Secure Solutions.
SEARS
06 06 TO 09 06
Loss Prevention Associate
Provided for the Security of the Customers
Apprehended shoplifters
Inspected store for the safety violations
Inspected store for Inventory Shortage
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BORDER PATROL ACADEMY
04/06 TO 05/06
Border Patrol Trainee
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El Portal Center
10/00 04 06 Director of Security
Managed and Supervised Security Staff and Hire new staff.
Review all Daily Reports.
Provide Customer Service to Mall Visitors.
Train new incoming employees.
Issuing parking violations and provide security for the parking areas.
Created emergency exit routes and training guide.
Maintain and responsible for the security of mall property.
Held department meetings.
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Webb County Sheriff Dept
06/98 04/00 Corrections Officer
Provided for the security and safety of inmates.
Observed the activity of minimum to maximum security inmates for
Possible security infractions.
Inspected living conditions for security and safety violations.
Enforced state, county and local codes established for the Webb County Jail.
Supervise inmates Kitchen detail.
Process incoming inmates
Observed inmate recreation periods in order to prevent hostile environments.
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Corrections Corporation of America
07/96 – 06/98 Corrections officer
Provided for the security and safety of inmates.
Observed the activity of minimum to maximum security inmates for
Possible security infractions.
Inspected living conditions for security and safety violations.
Enforced state, county and local codes established for the Webb County Jail.
Supervise inmates Kitchen detail.
Process incoming inmates
Observed inmate recreation periods in order to prevent hostile environments.
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EDUCATION
1995 Martin High School Graduate
Diploma
2002 LCC Criminal Justice Regional Police Academy
Graduate
1998 LCC Criminal Justice Corrections Academy Graduate
2002 2013 Maintaining my Texas Peace Officer License with the require
State Courses.
Currently hold the Level III Commission Gun Card
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