Customer Service Representative

Lamar Ray

Orlando, FL

**********@***.*** - 215-***-****

WORK EXPERIENCE

special education Instructor/Co Teacher

Birney Preparatory Academy - Philadelphia, PA - August 2011 to July 2013

Responsibilities

Provide one-on-one interventions to a child or adolescent with special needs (on the spectrum, Autistic,

behavior issues ADD, ADHD etc.) in school settings when the behavior without this intervention would require

a more restrictive treatment. Special Education Assistant includes crisis intervention techniques, immediate

behavioral reinforcements, emotional support, and time structuring educational activities, time out strategies

and passive restraints (if necessary).

Therapeutic Staff Support/Behavioral Health Worker

Northern Home for Children - June 2009 to September 2012

Duties:

Provide one-on-one interventions to a child or adolescent at home, school, day care, other community-based

programs, or community settings when the behavior without this intervention would require a more restrictive

treatment or educational setting. Therapeutic staff support services include: crisis intervention techniques,

immediate behavioral reinforcements, emotional support, and time structuring activities, time out strategies

and passive restraints (if necessary).

Teacher's Assistant/Mentor

Institute of Development of African American Youth - Philadelphia, PA - August 2008 to June 2009

Teaching young men and women life skills such as resume writing, computing, and assets to

Have positive Adult outcomes.

Computer Instructor/Assistant Teacher

Institute of Development of African American Youth OST - Philadelphia, PA - October 2008 to February

2009

Duties:

Teaching youth how to use computers as well as educational activities that provide successful adult outcomes.

Camp Counselor

YMCA of Central Florida - Kissimmee, FL - April 2007 to September 2007

Duties:

Summer camp and after school programs for children ages 5 years to 15 years of age

Provided learning activities as well as accompanied youth on education field trips such as

Nature hikes, museum trips, etc.

Assistant Teacher

Sunrise Child Care - Orlando, FL - November 2006 to February 2007

Duties:

Teaching Pre Kindergarten and school age children math, reading, and writing

Senior Camp Counselor

YMCA - Philadelphia, PA - June 2005 to October 2005

Duties:

Summer camp and after school programs for children ages 5 years to 11 years of age

Mentor

Salvation Army - April 2002 to March 2004

Mentor for a group of 30 children ages 5-15 teaching life skills and educational activities.

Cashier/Salesperson

Strawbridge's - Ardmore, PA - January 2003 to September 2003

Duties:

To handle customers with attentive service and handle cash transactions

Promotional Assistant/ Grip

CMI / Clear Channel Entertainment - New York, NY - December 2000 to March 2003

Duties:

Included but not limited to, act in the capacity of a promotional representative for the company during

entertainment shows and sporting events. Act as a stage coordinator, which includes coordinating the stage

setup for in town entertainment; i.e., concerts, plays, TV shows and sporting events.

Cashier

Sunoco - Philadelphia, PA - October 2001 to February 2002

Duties:

To provide quality customer service to customers, handle lottery transactions, and provided sanitation help

when needed.

Customer Service Representative

RMH Telemarketing - Ardmore, PA - January 2000 to April 2001

Duties:

Handle outbound calls to customer that qualified for different companies' promotional merchandise and

process life insurance orders for customers who purchased whole life insurance plans.

EDUCATION

BA in Human Services/Human Services Admnistrtaion

Chestnut Hill College - Philadelphia, PA

2011 to 2013

SKILLS

First Aid, CPR training, and Aquatics trainig

ADDITIONAL INFORMATION

Computer Skills

• Windows XP/Vista/Windows 7

• Microsoft Office (Word, Excel, Power Point and Outlook)

Areas of Expertise

• Public Relations and Promotions

• Customer Service/Call Center

• Management

Programs and achievements

University of South Florida Masters program

BA in Behavioral Health and Human Services/Human Service Administration

Associates Degree in Behavioral Health and Human Services

• Diploma from Costa Rica Spanish Institute of Costa Rica

• Youth Works Certificate of Community College of Philadelphia

• Addiction Studies Certificate of Community College of Philadelphia

• Study Abroad Program of Community College of Philadelphia

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