Customer Service Human Resources

Zaimed K. Rivera Arroyo

**** ***** ****** ****, *******, FL 32812 ■ 939-***-**** ■ *******@*****.***

OBJECTIVE: To obtain a position as a Marketing Representative or Administrative Office Areas in a

growing, reputable company where I can contribute my experience, proactive attitude

and positive atmosphere to help improve the company and myself.

EMPLOYMENT

EXPERIENCE:

2010-2013 LEHC Home Care, Inc.

Manatí, PR

Marketing and Coordinator Representative

•Promote health services at home. Visiting, developing and maintaining relationships

with physicians, social workers, senior centers, hospitals and more. Persuade providers

and get referrals. Guidance potential candidates for home care services. Compliance a

monthly fee required. Prepare marketing plans, special and promotional activities.

Provide support to administrative areas.

2006-2008 Casco Rental, Inc.

Toa Baja, PR

Credit and Collection Officer

•Analyze Accounts. Make effective collection efforts, using telephone calls or

commercial letters. Provide guidance to customers. Persuade and negotiate with

clients. Prepare monthly reports. Customer service.

2002-2006 Popular Mortgage, Inc.

Guaynabo, PR

Office Clerk

Analyze mortgage loan documents related: Appraisal, plot plan, CRIM, Flood Hazard,

Legal Documents and others. Prepare reports and commercial documents. Assists in

administrative tasks to the Telemarketing Administrative Manager.

EDUCATION: University of Puerto Rico

Bayamón Campus, Puerto Rico

Office Systems Department

128 credits approved and leading a bachelor degree

SKILLS: •Excellent interpersonal relationships directed to a good service.

•Development of work plans.

•Design advertising material.

•Team work oriented.

•Report and statistics.

•Drafting of commercial documents.

•Use and management of computer programs: Word, Excel, Power Point, Publisher, etc.

•Work with minimum supervision.

•Postal management and electronic correspondence, payroll preparation, archive,

purchasing and inventory of office supply. Organization of events, meetings and

conventions. Basic knowledge in human resources and accounting areas.

•Bilingual Spanish/English

Contact this candidate