Sales Customer Service

Qualifications Profile

Bilingual (English/Spanish)Top-performing professional known for the

ability to penetrate new markets, generate impressive sales results, and

grow market share and profitability.

Results-oriented, dynamic store manager, with a distinguished career in the

corporate industry and a solid reputation for driving strategic vision and

creating long-term value. Skilled at executing integrated projects, events,

and initiatives for two of the top retailers globally. Equipped with proven

expertise in retail merchandising, operations management, client relations,

and material handling management. A visionary leader with well-defined

business acumen and well-honed communication, organizational, problem-

solving, and analytical aptitudes. Bilingual in English and Spanish.

Core Strengths:

Big Box Retail Management Sales and Business Development Human

Resources Administration

Customer Service and Relations Profit and Loss (P&L) Analysis Inventory

Management Technical Support

Asset Protection Rapid Conflict Resolution Cross-Functional Leadership

and Team Building

Notable Accomplishments

< Generated comp sales increase by 24% and store profit growth by 22% after

leading and implementing a strategic plan which optimized market share

from big box retailers in the garden category.

< Proactively participated at and accomplished numerous special projects

and events, with the following key roles:

. Leader of major remodel projects in three of Home Depot's largest

stores in Charlotte, North Carolina; consequently boosting sales,

profitability, and turns

. Latin American Chamber of Commerce (LACC) member representing the Home

Depot District in 2011 and 2012

. Participant and main sponsor at the World Cup Soccer Tour Celebration

2010

. Captain for various multicultural district events from 2007 to present

< Established a reputation for continuously handling increasing

responsibilities at Wal-Mart by earning fast-track promotions from

shipping and receiving manager, to support manager, to night operations

assistant manager, and finally to merchandising assistant store manager;

successfully achieving the following initiatives and results:

. Top 1 ranking in the entire chain for tennis equipment sales; and

attainment of more than $1M of sales in books and music

. Miami Airport Store#2091's recognition as Division and Region Store of

the Year 2001 with annual sales in excess of $100M

. Hardware Department's standing from 450th place to 26th in just a year

for outstanding sales growth

< Earned selection to manage an export business with transactions

representing $20M to $40M in sales; subsequently boosting sales through

professional working relationships with buyers across the Caribbean and

South America.

< Contributed insights in efficiently eliminating shrink by 49%; considered

as the largest reduction in the district.

< Successfully improved safety and regulatory compliance as reflected in

reducing workers' comp by 58% and significantly cutting general liability

claims by 75% in 2005.

Professional Experience

Home Depot (world's largest home improvement retailer) August 2002-June

2014

Operations Assistant Store Manager, Albemarle Charlotte, NC 2011-

2014

. Maintain constant coordination with the store manager, department

heads, associates, installers, and vendors in significantly increasing

sales, delivering high level of customer service, and resolving

complex problems.

. Provide expert leadership to a results-driven staff of 6 supervisors

and 49 sales associates, along with annual sales in excess of $17M.

Merchandising Assistant Store Manager, University Charlotte, NC 2009-

2011

. Functioned as a highly effective role model of professionalism,

ethical behavior, and decision-making initiatives.

. Spearheaded more than $23M of annual sales, as well as the staff with

70 sales associates and 6 supervisors.

Merchandising Assistant Store Manager, Wendover Charlotte, NC 2007-

2009

Merchandising Assistant Store Manager, West Kendall Miami, FL 2005-

2007

. Quickly resolved sales and customer service issues in close

coordination with the management, colleagues, installers, and vendors;

thus optimizing productivity.

Specialty Sales Assistant Store Manager, West Kendall Miami, FL 2003-

2005

. Established and effectively delivered positive customer experience by

working collaboratively with call center associates and installers;

and administered sales initiatives by proactively liaising with

department supervisors.

Night Operations Assistant Store Manager, Hialeah Miami, FL 2002-

2003

. Oversaw the entire aspects of the inventory process, which included

ordering, purchasing, freight processing, and out-of-stock management.

. Solely monitored strict adherence to productivity standards.

Earlier Career

Wal-Mart Stores, Inc. (world's largest public corporation by the Fortune

Global 500 list) 1991-2002

Merchandising Assistant Store Manager Miami, FL

. Earned recognition as the top performer with proven track record of

maximizing operating efficiency; effectively supervising and

motivating the sales staff; and initiating the identifying and

capturing market opportunities.

. Drove the turnaround of the store to improvements and boosted sales by

successfully featuring popular and high-margin items on premium shelf

space and end caps.

Maguilar, Inc. (a seafood and coffee importer) 1989-1991

General Sales Manager Miami, FL

. Positioned the company for growth as reflected in sales increase from

zero to $1.2M in just a year.

House of the Seven Gables (developer and remodeler of residential homes and

hotels) 1985-1989

Construction Supervisor Monterey, CA

. Successfully directed and accomplished 12 projects on time and under

budget; and achieved substantial reductions in shrinkage and costs

after purchasing the correct quantity of materials.

Education

Bachelor of Science in Commercial Engineering

Laica University Guayaquil, Ecuador

Professional Development

Corporate Compliance Safety Asset Protection Handling Hazardous

Materials (HHM)

Specialty Sales Analysis Assistant Manager Financials, Statistics Sales

Training for Installation and Services

Leadership Development Training, Home Depot Assistant Store Manager

Performance Management

Associate Relations Driving Retention Conflict Resolution WC/GL

Processing and How to File Claims

FAST Business Management RTV, Buybacks, and S/O Returns Processing .COM

Business

Wal-Mart Leadership Foundations Management Development Seminar

Monterey Community College Sales and Real Estate Construction Techniques

Technical Acumen

Microsoft Office Suite (Word, Excel, and PowerPoint)

Proprietary Software Systems

Internet Applications

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